As a customer of the Louisville Water Company, it’s important to understand your options for paying your water bill conveniently and on time. This article will provide a detailed overview of the payment methods available, key dates and deadlines, and tips for avoiding late fees.
Overview of the Louisville Water Billing Process
The Louisville Water Company bills customers monthly for water service. Here’s an overview of the billing cycle:
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Bills are issued around the 20th of each month
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The due date for payment is typically 15 days later. on the 5th of the following month
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Late fees are applied if payment is received after the due date
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Service may be suspended if a bill is 60+ days past due
So for example, if your bill generates on June 20th, payment is due by July 5th to avoid penalties.
Convenient Ways to Pay Your Louisville Water Bill
The Louisville Water Company offers several payment options to fit every customer’s needs:
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Online – Pay via the Louisville Water website or via the Pure Connect online portal. You can use a checking/savings account or debit/credit card.
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Phone – Call Louisville Water at (502) 583-6610 and use the automated system Fees apply for debit/credit card payments
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Mail – Send a check or money order to Louisville Water’s payment address printed on your bill.
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In Person – Pay with cash, check, or money order at Louisville Water’s offices or at some Walmart locations.
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AutoPay – Setup recurring payments from your bank account on your bill’s due date each month.
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PromisePay – Enroll in a customized payment plan through PromisePay to pay over time.
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Mobile App – Download the Louisville Water app on your smartphone to pay on the go.
Key Payment Dates and Deadlines
To avoid late fees, be sure to note these key dates each billing cycle:
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Bill Generation – Around the 20th of each month
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Due Date – The 5th of the following month
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Late After – Payments received after the 5th
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Service Suspension – Possible after 60+ days past due
Pay special attention to the due date on each monthly bill. Payments received after that date will be assessed a late fee.
Tips for Paying Your Bill On Time
Follow these tips and best practices for paying your Louisville Water bill smoothly:
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Enroll in autopay or recurring payments so you never miss a deadline
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Opt for paperless billing to receive reminders faster via email
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Pay a few days early online instead of waiting until the due date
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Setup payment reminders/alerts in your calendar app
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Update your contact information so Louisville Water can reach you
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Monitor your account balance regularly in the online portal
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Contact customer service immediately if you’ll need an extension
Payment Assistance For Struggling Customers
If you are having difficulty paying your water bill on time, Louisville Water does offer some options:
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Payment arrangements – Setup a customized repayment plan with Louisville Water’s help
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Bill reduction – Adjust your services to reduce your monthly charges
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Drops of Kindness – Income-based financial assistance for qualifying customers
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Account review – Request fee waivers or adjustments if you’ve been impacted by a life event
Reach out to Louisville Water as soon as possible if you need payment assistance. The earlier you ask for help, the more options will be available to you.
Key Takeaways
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Louisville Water bills monthly, with bills due by the 5th of each month
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Pay online, by phone, mail, autoPay or in person
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Late fees apply to payments received after the due date
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Contact customer service immediately if you’ll need an extension
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Payment assistance programs are available for struggling customers
Staying on top of your Louisville Water bill payments is crucial for avoiding penalties. Carefully review the due date each month and pay on time using one of the convenient options. Ask for help early if you will have trouble making a payment.
Frequently Asked Questions
What are the ways I can pay my Louisville Water bill?
You can pay online, by phone, mail, autoPay, in person, or via the mobile app. Louisville Water offers many convenient options.
When will late fees be applied to my account?
If your payment is received after the stated due date, typically the 5th of each month, late fees will be assessed.
What happens if I don’t pay for multiple months?
Louisville Water may suspend your service after 60+ days of nonpayment. Reconnection fees would also apply.
Where can I get financial assistance for my water bill?
Programs like Drops of Kindness, payment arrangements, and bill adjustments can provide aid if you contact Louisville Water.
How can I avoid late fees?
Pay a few days early each month, enroll in autopay, opt for paperless billing, and setup payment reminders to avoid missing deadlines.
How do I set up recurring payments?
You can enroll in autopay through Louisville Water’s online portal to setup recurring payments from your bank account on your bill’s due date.
The Bottom Line
Staying current on your Louisville Water bill ensures uninterrupted service and avoids penalties. Monitor your balance online and pay on time each month using one of the many convenient methods. Ask for help early if you need it.
