Paying Your Lubbock Power and Light Bill Online is Simple
As a resident of Lubbock, Texas, keeping your electricity turned on relies on paying your Lubbock Power and Light (LP&L) utility bill on time each month. With today’s busy lifestyles, the old method of mailing checks can be a hassle. The good news is that LP&L offers easy and secure online payment options. Read on to learn how to pay your LP&L electric bill digitally in just minutes.
Accessing Your LP&L Account Online
To get started with online bill pay, you’ll first need to register for an account on the LP&L customer portal at https://www.cityoflubbockutilities.com. Have your 10-digit LP&L account number handy to enroll.
On the homepage, click on “Pay / View Bill” and then select “First Time Users Register Here”. Provide your account number, email address, and create a password. Confirm your email to complete registration.
Once logged in, you’ll be able to view your current balance, see past statements, monitor usage, update account details, and make payments anytime. You can also download the LP&L app for bill pay access on mobile devices.
One-Time and Recurring Payment Options
The LP&L customer portal gives you multiple ways to pay your electric bill digitally
-
Make one-time payments via credit/debit card or eCheck
-
Set up recurring auto-pay using a stored payment method
-
Schedule future dated payments for when you’ll be out of town
For one-time payments, pick the pay now option, enter your card or bank account details, review the amounts, and submit. The funds will immediately process to your account.
To go paperless and never miss a payment, enroll in auto-pay. On your bill due date each month, LP&L will automatically charge your stored card or eCheck to settle your balance.
You can also schedule a payment for a specific future date when you anticipate being away. LP&L will initiate the transaction on that day.
Payment Confirmations and Account Management
Every time you make an online payment, you’ll receive a confirmation email from LP&L for your records. Log in anytime to view your payment history and verify when funds were processed.
Your portal account also allows you to:
-
Update your mailing address, email, and phone number
-
View monthly electric usage and compare to previous periods
-
Monitor estimated meter read dates
-
Request service turn-on/shut-off when moving
-
Sign up for paperless eBilling to go green
Get Support from LP&L’s Customer Service Team
If you have any trouble registering for your online account, making payments, or accessing your billing information, LP&L’s customer support team is here to help.
Reach out to them via phone, email, online chat, or in person at their Lubbock office. They can answer questions about your electric charges, payment arrangements, disconnect notices, and any other utility account needs.
Avoid Late Fees and Mail Delays with Online Pay
I used to procrastinate paying my LP&L bill, then scramble to get a check in the mail on time each month. More than once I incurred late fees due to postal delays. That all changed when I signed up for online bill pay.
Now I receive email alerts when my statement is ready. I log in to view my balance, and schedule a payment for my due date. By automating the process, I no longer have to think about or worry about making my electric payment. Online bill pay gives me peace of mind knowing my account stays current.
For fast, easy utility bill management, all Lubbock residents should take advantage of LP&L’s digital payment options. Ditch the paper checks and pay online to simplify your life!
Lubbock Power & Light lowers delivery rates for customers, set to take effect in Nov.
How do I use EZ-Pay with city of Lubbock utilities?
You don’t have to register your account with City of Lubbock Utilities to use EZ-PAY. Follow the steps below, click the button below, and you’re done! We now accept Apple Pay and Google Pay. Click here to set up your one-time payment today. You can also make one-time payments with Snap N Pay.
Where can I pay a bill at City of Lubbock utilities?
The automated kiosks are available in the Customer Service Center at 1301 Broadway, Monday – Friday 8 a. m. – 5 p. m. and accept cash, credit, debit and check payments. Visit CityofLubbockUtilities. com now to learn more and view out the videos.
How do I set up a recurring monthly payment for Lubbock utilities?
You can now use Apple Pay and Google Pay to make a monthly payment on your City of Lubbock Utilities account. Just log in and click “Auto Pay” or call 806-775-2509 Call 806-775-3409 with your bank information or debit or credit card and follow the prompts.
How do I make a payment in Lubbock?
Call 806-775-3409 with your bank information or debit or credit card and follow the prompts. There are many places in Lubbock where you can pay with cash, a debit card, or a money order. Payments will be processed within two business days. Drop box payments received after 4 p. m. will be processed next business day.
Does Lubbock utilities have self-service kiosks?
City of Lubbock Utilities has new self-service kiosks so customers can pay in 60 seconds. They also have updated account management. The automated kiosks are available in the Customer Service Center at 1301 Broadway, Monday – Friday 8 a. m. – 5 p. m. and accept cash, credit, debit and check payments.
What are Lubbock Power & Light hours?
Our Place Lubbock Power m. to 5:00 p. m. Customer Service 8 a. m. to 5 p. m. Monday – Friday 5 p. m. to 9 p. m. After-Hours Dispatch Phone: (806) 775-2509 Text or email: CustomerFirst@CityOfLubbockUtilities. com Need Help? My Account Report an Outage.
