How to Pay Your Lumbee River Electric Bill

Lumbee River Electric Membership Corporation provides electric service to over 58,000 members across 5 counties in southeastern North Carolina. As a Lumbee River customer, it’s important to know your payment options to keep your electric service running smoothly each month. This comprehensive guide will walk through all the ways to pay your Lumbee River Electric bill.

About Lumbee River Electric

Let’s start with some background on Lumbee River Electric:

• They are a not-for-profit, member-owned electric cooperative.

• Headquartered in Pembroke, NC and serve 5 counties in the Sandhills region.

• Currently provide electric service to over 66,000 meters

• Have over 5,300 miles of power lines across their service area.

• Governed by a democratically elected Board of Directors.

Now that we’ve covered the basics, let’s look at how to pay your bill.

Ways to Pay Your Lumbee River Electric Bill

Lumbee River Electric offers several payment options for your convenience:

Pay Online

The easiest way to pay is through SmartHub, their online payment portal. To pay online:

• Go to lumbeeriver.smarthub.coop

• Log in with your account number and password.

• Select Pay Now and choose your payment amount

• Enter your payment details and submit

Online payments post instantly to your account.

Pay by Phone

Call 844-827-4761 to pay your Lumbee River Electric bill over the phone. Have your account number ready along with your payment information. Phone payments process immediately.

Pay with Western Union

Visit any Western Union location to pay your bill in person. Bring your account number and Lumbee River’s company code (15708). Get an instant payment receipt.

Pay at PaySite Kiosks

Find PaySite self-service bill payment kiosks located at Lumbee River’s Pembroke, Lumberton and Raeford offices. Accepts cash, checks, debit and credit cards.

Auto Draft

Enroll in auto draft to have your bill paid automatically each month from your bank account on the due date. Sign up through SmartHub.

Mail a Payment

Send a check or money order to:

Lumbee River EMC
PO Box 223061
Chantilly, VA 20153-3061

Allow mailing time for checks to process.

Pay in Person

Visit any Lumbee River Electric office during business hours to pay with cash, check or credit/debit card. After hours, use the drop box.

Pay by Text

Text “PAYMYBILL’ to 800-830-2944 and follow prompts to pay via text with your credit/debit card.

Budget Billing

Enroll in budget billing to pay the same amount each month based on your average usage. Contact Lumbee River Electric to enroll.

FlexPay

Make smaller, more frequent payments when you sign up for a FlexPay prepaid metering program.

Payment Methods Accepted

Lumbee River Electric accepts:

• Cash payments
• Personal checks
• Money orders
• Debit cards
• Visa, Mastercard credit cards
• Electronic checks via SmartHub

What If You Can’t Pay on Time?

If you are unable to pay your Lumbee River Electric bill by the due date, call them immediately at 800-683-5571 to discuss options, including:

• Requesting a due date extension
• Setting up a payment plan
• Applying for bill assistance programs
• Avoiding disconnection for special circumstances

Communicate with them as soon as possible if you anticipate a problem paying your bill to maintain uninterrupted electrical service.

Tips for Managing Your Electric Account

Follow these tips for staying on top of your Lumbee River Electric account:

• Provide accurate contact information so they can reach you.

• Check your usage regularly and report any spikes.

• Track your payment history in SmartHub.

• Enroll in paperless billing and autopay.

• Monitor your account balance monthly.

• Notify them if you move or change banks/cards.

• Update your energy efficiency to reduce usage.

Proactively managing your electric account makes paying your Lumbee River bill easier.

Troubleshooting Billing and Payment Issues

Here are some common billing and payment issues and solutions:

Can’t log into SmartHub – Reset your password or call them to regain account access.

Didn’t receive a bill – Verify your paperless billing enrollment or contact them for a replacement.

Forgot to pay – Call immediately to arrange payment and avoid disconnection.

Incorrect charges – Dispute any incorrect fees or charges with their billing department.

Card declined – Update your payment method details if it is expired/closed.

Paying late – Request a one-time waiver of the late fee.

AutoPay not working – Check your bank account and contact them if your bill isn’t paid.

Addressing any payment issues promptly is key to avoiding service interruptions.

Final Thoughts on Paying Your Lumbee River Electric Bill

Now that we’ve covered the payment options, here are some final tips for paying your Lumbee River Electric bill:

• Carefully review your electric usage and charges each month.

• Pick a payment method that is most convenient for you.

• Pay the total amount due by the due date to avoid late fees.

• Contact them immediately if you anticipate issues paying on time.

• Sign up for paperless billing and autopay to simplify payment.

• Notify them if your contact information or payment method changes.

• Monitor your account status regularly in SmartHub.

Equipped with this payment information for Lumbee River Electric, you can easily keep your account in good standing and electric service running smoothly.