The Easiest Way to Pay Your LUS Bill By Phone

Paying your utility bill doesn’t have to be a hassle. For LUS customers in Lafayette, Louisiana, the fastest and easiest way to pay their bill is over the phone. We’ll talk about how the LUS bill pay by phone system works, its benefits, the different ways you can pay, and some of the most common questions that people have about it in this article. It has never been easier to pay by phone, whether you need to make a one-time payment or set up on-going payments.

Overview of Paying LUS Bills By Phone

LUS offers an automated phone payment system that is available 24/7. Customers can call 337-291-8280 or 1-800-935-2587 (toll-free for calls outside of Lafayette) and use the automated system to check their account balance make a payment and more.

The phone system is quick and user-friendly. You’ll just need your account number and payment info ready when you call. The automated system will guide you through the simple payment process.

In addition to the automated system, you also have the option to speak with a live customer service agent during normal business hours if you have any questions or need help processing your payment.

Benefits of Paying Your LUS Bill By Phone

Paying your LUS utility bill by phone offers many advantages:

• It’s fast – The automated system is simple to navigate. Payments can be made in just a few minutes.

• Available 24/7 – Unlike the office, you can make a payment anytime day or night.

• Multiple payment options – Pay by credit card, debit card, check, or money order.

• Payment confirmation – You’ll receive a confirmation number after paying by phone.

• Save money on stamps – No need to write and mail a check when you can pay by phone.

• Get help from customer service—If you need help, talk to a customer service rep during business hours.

• Recurring payments – Schedule future recurring payments over the phone.

• No paperwork to deal with—when you pay by phone, you don’t have to deal with checks, envelopes, and stamps.

For LUS customers looking for a fast, convenient way to pay their utility bill, the phone payment system is easy to use and offers great benefits.

Step-By-Step Guide to Paying Your LUS Bill By Phone

Follow these simple steps to pay your LUS utility bill over the phone:

1. Have your account number and payment info ready – Locate your most recent LUS bill to reference your 10-digit account number. Also, have your payment information available, such as credit/debit card details, check routing number, etc.

2. Call 337-291-8280 or 1-800-935-2587 – Use the numbers listed above to access the LUS automated phone payment system. Calls can be made 24 hours a day, 7 days a week.

3. Enter your 10-digit account number – Use the keypad on your phone to input your 10-digit LUS account number.

4. Choose your payment amount – Select whether you want to pay the total amount due, make a partial payment, or pay a different amount.

5. Select your payment method – Choose to pay by credit/debit card, check, or money order. The system will prompt you to enter the relevant details.

6. Confirm payment details – Verify your account number, payment amount, and payment method before completing the transaction.

7. Get a confirmation code – Make note of the confirmation number you receive after your payment is processed successfully.

And just like that, your bill is paid! The whole process by phone takes just a few minutes.

Payment Options for Paying LUS Bills by Phone

You have several options when it comes to how you want to pay your LUS bill over the phone:

• Credit or debit card – The automated system will walk you through inputting your card number, expiration date, and security code to process the payment to your card. Visa, MasterCard, American Express, and Discover cards are accepted.

• Check – Provide your check routing and account numbers and the payment will be processed electronically as an e-check payment.

• Money order – Money order payments can be processed over the phone as well. You will need to provide the money order number for tracking purposes.

• Automatic recurring payments – You can set up automatic monthly payments to be deducted from your credit card, debit card, checking account, or savings account. This ensures your bill is paid on time each month.

The phone system gives you many options to select the payment method that is most convenient for you. Credit cards, debit cards, and e-check payments will process immediately, while mailed money orders can take up to 5 business days to post.

Helpful Tips for Paying Your LUS Bill by Phone

Follow these tips for the best experience when paying your LUS utility bill by phone:

• Have all your account details in front of you when you call, including your 10-digit LUS account number found on your bill.

• Call from a quiet location where you can clearly hear the prompts and input payment info.

• Use the keypad on your phone when the system asks you to enter numbers for account numbers, payments, etc. Avoid trying to talk your responses.

• Have your payment method ready (card number, check details, etc.) to complete the payment efficiently.

• Write down the confirmation number at the end for your records.

• Stay on the line until you hear “Thank you, goodbye” so you know the call has disconnected fully.

• If you need help, opt to speak to a customer service agent during regular business hours.

• Set up automatic recurring payments if you want to put your LUS bill on autopilot each month.

Troubleshooting Problems With LUS Bill Pay by Phone

If you run into any issues using the LUS phone payment system, try these troubleshooting tips:

• Double check your account number – Make sure you’re entering the correct 10-digit LUS account number listed on your bill. This is the most common cause of errors.

• Verify your payment info – Confirm you’re providing the right credit/debit card number, expiration date, routing number, etc. Read numbers back slowly to avoid transpositions.

• Try a different payment method – If you’re getting an error with one payment method, try another (different card, bank account, etc).

• Speak to a representative – Opt to speak with LUS customer support during regular business hours for assistance.

• Get billed added to your account – If you don’t have a recent bill with your account number, call LUS and they can mail or email you one.

• Use a landline – Try calling from a landline if you have issues with your mobile phone cutting out.

• Pay online – If the phone system won’t work, log into your LUS account online to pay.

Getting your LUS account squared away is important, so take advantage of all options, including online payments or in-person visits, if you can’t resolve phone payment issues.

Frequently Asked Questions About LUS Bill Pay by Phone

Here are answers to some common questions about paying your LUS utility bill by phone:

What are the LUS bill pay by phone numbers I can call?

You can call 337-291-8280 or toll-free 1-800-935-2587.

What payment methods can I use?

Accepted payment methods are credit card, debit card, check/e-check, money order, and automatic recurring payments.

Is there a fee to pay my bill by phone?

No, LUS does not charge any fee for using the automated phone payment system.

When will my phone payment be applied to my account?

Credit card and e-check phone payments process immediately. Money orders take 5 business days to clear.

Can I set up recurring payments over the phone?

Yes, you can set up automatic recurring monthly payments from your checking account, savings account, or credit/debit card.

What if I forgot my LUS account number?

If you don’t have your account number, you can call LUS and provide your name, address, and phone number to receive your account number.

What are the LUS phone payment system hours?

You can use the automated system 24/7. Live customer service agents are available Mon-Fri during regular business hours.

What if my payment won’t go through?

Contact LUS customer support for assistance troubleshooting any payment issues during regular business hours.

Paying your LUS bill doesn’t get much easier than picking up the phone and dialing a few numbers. This convenient phone payment system is the fastest way for LUS customers to take care of their utility bill. Try it out next time and see for yourself!