Macon Water Authority Bill Pay: A Comprehensive Guide

Paying your water bill on time every month is an important responsibility If you live in Macon, Georgia and get your water from the Macon Water Authority (MWA), you have several options to pay your bill conveniently This guide will outline everything you need to know about paying your Macon Water Authority bill.

Overview of Macon Water Authority

The Macon Water Authority is the public utility that provides drinking water and sewer services to over 180000 residents in Macon-Bibb County. They operate water treatment plants wells, water towers, sewage pump stations, and other infrastructure to deliver clean water and handle wastewater.

As a customer of the Macon Water Authority, you receive a monthly bill for your water and sewer usage. Paying this utility bill is essential to avoid service disruption. The MWA offers various payment options to fit every customer’s needs.

Why Pay Your Bill on Time?

Before we dive into how to pay your Macon Water Authority bill, let’s review why it’s critical to pay on time every month:

• Avoid late fees – The MWA charges a 10% late penalty if your bill isn’t paid by the due date. Pay on time to avoid these unnecessary extra fees.

• Prevent service interruption – If your bill is 30 days past due, the MWA can suspend your water and sewer service Pay promptly to avoid the major inconvenience of shut-offs

• Maintain good credit – Late utility payments may be reported to credit bureaus and negatively impact your credit score. Paying on time preserves your good credit.

• Support critical infrastructure – Your bill helps fund operation, maintenance, and improvements to Macon’s essential water/sewer systems.

Paying your water bill by the due date benefits you and your community. The MWA offers various payment channels to make it easy.

Macon Water Authority Payment Options

The Macon Water Authority provides customers multiple payment options to suit different needs and preferences:

Online

The MWA allows online bill payment through their website or customer portal. To pay online:

• Visit maconwater.org and click on “Pay Your Bill”.
• Sign into your account or set one up.
• Select a payment amount and submit your payment.
• Payments post instantly to your account.

You can also set up automatic payments through the customer portal to have your bill paid from your bank account each month.

By Phone

Call 1-844-517-9741 at any time to pay your Macon Water Authority bill by phone. It’s an automated system, so there is no need to speak to a customer service agent.

Quick Pay

With Quick Pay, you can pay your bill at one of 18 authorized local retailers including Kroger, Walmart, and check cashing stores. Visit maconwater.org/quick-pay for locations.

By Mail

Mail a check or money order payable to “Macon Water Authority” to:

Macon Water Authority
P.O. Box 100037
Atlanta, GA 30348-0037

Be sure to include your MWA account number on the payment.

In Person

You can pay your bill in person at the Macon Water Authority headquarters:

790 Second St.
Macon, GA 31202

Drive-thru and walk-up payment windows are available, as well as a 24/7 night drop box.

By Autopay

For hassle-free payments, enroll in autopay through the MWA customer portal. Your bill amount will automatically be withdrawn from your bank account each month on the due date.

Tips for Paying Your MWA Bill

Follow these tips and best practices when paying your Macon Water Authority bill:

• Pay as early as possible to avoid late fees – don’t wait until the due date.

• Opt for convenient autopay to ensure your bill is paid on time every month.

• Always include your MWA account number on checks or money orders.

• Be sure payments are made out to “Macon Water Authority” or “MWA”.

• Don’t mail cash – checks or money orders are recommended for mail-in payments.

• Sign up for email/text alerts for reminders about your bill and due date.

• Check maconwater.org to compare various payment methods and fees.

• Notify the MWA if your account information like address or phone number changes.

• Contact MWA customer service with any bill-related questions!

What to Do if You Can’t Pay on Time

If an unusual financial circumstance will prevent you from paying your Macon Water Authority bill on time, take action right away:

• Contact MWA – Call and explain the situation to see if alternate arrangements can be made to avoid shut-off.

• Request an extension – The MWA may be able to grant a short-term extension for a few extra days.

• Inquire about payment plans – For a longer-term issue, the MWA may create a payment plan to pay your balance over time.

• Apply for assistance – Local charity/aid organizations may be able to provide bill payment assistance if you qualify.

Communicate with the MWA early on and they can work with you on solutions to keep your service uninterrupted.

What to Expect After Your Bill is Paid

Once you’ve paid your Macon Water Authority bill through one of the methods above, here’s what you can expect:

• The MWA will email or mail you a payment confirmation. Save this for your records!

• It takes 1-3 business days for mailed payments to post. Online, phone, and in-person payments process almost instantly.

• The payment will appear on your next monthly billing statement.

• Your account balance resets to zero until the next billing cycle.

• Service continues uninterrupted – no disruptions as long as your account is paid up.

• Any autopay arrangements will trigger your next scheduled payment.

Contact Macon Water Authority

If you have any other questions about your bill, payment history, due dates, or available payment methods, the friendly MWA customer service team is here to help:

MWA Customer Service
Phone: 478-464-5600
Email: [email protected]

They can address any billing questions, initiate service requests, handle account changes, and more. Contact them for personalized assistance regarding your Macon Water Authority service.

Frequently Asked Questions

What are the MWA’s service fees for late payments or returned checks?

A 10% late fee applies to bills not paid by the due date. There is a $30 service charge for returned checks or failed electronic payments.

When is my bill due each month?
Your bill is due by the 20th calendar day of each month.

How long do I have to pay my bill before my service gets disconnected?
MWA provides a 30 day grace period after your bill is due before service shut-off occurs.

How can I check the balance on my account?
You can check your account balance online through the MWA customer portal, by phone, or at the MWA headquarters.

What is the MWA customer service phone number?
MWA Customer Service can be reached at 478-464-5600.

Can I pay with cash or money order?
Yes, MWA accepts payment by cash, money order, check, debit/credit card, and bank account withdrawal.

Pay Your Macon Water Bill Today

Use the MWA’s online, mobile, phone, mail, or in-person payment options to fit your needs. And contact MWA customer service with any other billing or payment questions along the way. Keeping your account in good standing benefits you and the larger Macon community.