How to Pay Your Water Bill at Marina Coast Water District

Paying your water bill to Marina Coast Water District (MCWD) is easy when you know all the options. This guide will walk you through the various ways to pay an MCWD bill online by phone, in person or by mail.

Overview of Marina Coast Water District

MCWD is the public water agency providing water and wastewater services to residents and businesses in Marina Ord Community, Fort Ord military base and northern Sand City.

Key facts about MCWD:

• Supplies water to over 40,000 customers.

• Provides wastewater treatment for 20,000 customers.

• Governed by an elected 5-member Board of Directors.

• Operates under the oversight of Local Agency Formation Commission (LAFCO).

Understanding MCWD will help you successfully manage your water account and payments.

MCWD Online Account and Bill Pay Portal

The easiest way to pay your MCWD water bill is through the online account portal. Benefits include:

• Paperless billing

• View and pay bills online

• Make one-time payments

• Set up recurring payments

• Securely store payment information

You’ll need to create an account to access the new online portal. Existing accounts will not automatically transfer over from the old system.

To get started, have your MCWD account number handy.

Paying MCWD Water Bills Online

Paying online through the MCWD portal is quick and convenient. Follow these steps:

1. Login to your online account.

2. Select “Pay Bill” and enter payment amount.

3. Enter debit/credit card or bank account information.

4. Review payment details and submit.

5. Payment will process instantly.

Save payment information to your account profile to streamline future online bill payments.

Paying MCWD Water Bills by Phone

MCWD offers over-the-phone payment processing in English and Spanish. To pay by phone:

1. Call (831) 384-6131.

2. Provide your 9-digit MCWD account number.

3. Enter your debit/credit card information.

4. Your payment will be processed during the call.

This automated phone payment system is available 24/7 for your convenience.

Paying Bills by Mail or In-Person

If you prefer to pay your MCWD water bill by check or with cash, you have a few options:

• Mail check payments to 11 Reservation Rd, Marina, CA 93933.

• Drop off check or cash payments at the MCWD office.

• Use the after-hours drop box to leave check/cash payments.

Be sure payments arrive by the due date to avoid late fees. Allow 3-5 days for mailed payments.

Bank Bill Pay for MCWD Water Bills

Many banks and credit unions offer free bill pay services. You can use this to pay MCWD water bills too.

To set up:

• Add MCWD as a payee in your bank’s bill pay platform.

• Enter account number and payment address.

• Schedule one-time or recurring payments to be sent to MCWD.

Confirm your bank sends payments in time to arrive by the due date.

Payment Arrangements for Overdue MCWD Bills

If you are struggling to pay your MCWD water bill on time, call (831) 384-6131 immediately to set up a payment plan. Avoid shut off by proactively communicating with MCWD before your account becomes delinquent.

Some options for overdue accounts include:

• Payment extensions if you need a few extra days.

• Payment plans to pay past due balance over time.

• Temporary deferment for qualifying financial hardships.

• Low income payment assistance programs.

Avoid Late Fees on MCWD Water Bills

MCWD charges a 10% late penalty fee on unpaid balances after 30 days. Stay on top of your water bill to avoid late fees:

• Mark your bill due date on your calendar.

• Pay as soon as you receive your bill.

• Set up recurring auto-pay online.

• Contact MCWD before the due date if you need help.

Timely payment saves you money and prevents interruptions to your water service.

Automatic Payments for MCWD Water Bills

For hassle-free bill payment, enroll in auto-pay through the new MCWD online portal. You need to set up a new auto-pay instruction since old accounts won’t transfer over.

Benefits of auto-pay include:

• Payments deducted automatically on due date.

• Avoid late fees and lapses in service.

• Track payments in online account.

• Use bank account or credit/debit card.

Set it and forget it! Auto-pay makes bill payment easy.

MCWD Water Service Shutoff for Non-Payment

It’s important to pay your MCWD water bill on time to maintain uninterrupted service. Here’s what happens if you don’t pay:

• After 30 days past due, account becomes delinquent.

• At 60+ days delinquent, water service may be discontinued.

• All past due charges must be paid for service to resume.

• Shutoffs are done per state law SB 998 water shutoff policies.

Avoid the major hassle of service interruption by keeping your MCWD water account current.

Disputing or Questioning Your MCWD Water Bill

If you believe your MCWD water bill contains an error or incorrect charge, contact customer service right away to dispute the bill and avoid payment issues.

To dispute a bill:

• Call MCWD as soon as possible at (831) 384-6131.

• Note the specific error or discrepancy on your bill.

• Provide any documentation supporting your dispute.

• MCWD will investigate and make corrections as appropriate.

Disputing early before the due date gives time to resolve any billing errors.

Getting Duplicate MCWD Water Bills or Receipts

You may need copies of past MCWD bills for tax reporting or other personal records. Here’s how to get duplicates:

• Login to your online account to access up to 2 years of bills.

• Call or email MCWD customer service to request copies beyond what’s in your online account.

• Clearly note the specific account, service address, and billing period needed.

• A copy will be mailed or emailed to you promptly.

Save MCWD bills and payment receipts each month for your records if needed.

Contacting Marina Coast Water District

For any billing questions or to get help with payment options, MCWD customer support is available:

Phone: (831) 384-6131

Hours: Mon – Fri 8am – 5pm (closed alternate Fridays)

Email: Visit “Contact Us” page on mcwd.org

Address: 11 Reservation Rd, Marina, CA 93933

Talk to the friendly, knowledgeable MCWD staff for bill pay help.

Key Takeaways of MCWD Bill Payment

• Create an online account for easy bill access and payment.

• Pay by phone, mail, auto-pay, or bank bill pay in addition to online.

• Discuss overdue bill issues proactively with customer service.

• Review bills promptly and dispute any discrepancies.

• Keep bills and receipts for your records and taxes.

Understanding all the flexible bill payment options Marina Coast Water District offers allows you to pay your water bill seamlessly and on time every month.