Having access to clean, safe drinking water is essential for any community In Marion, Illinois, residents rely on the city’s Water Department for this critical service Timely payment of your monthly water bill ensures uninterrupted water access while supporting system maintenance and operations. This comprehensive guide provides everything you need to know about paying water bills issued by the Marion Water Department.
About the Marion Water Department
The Marion Water Department provides water service to approximately 17,500 residents in Williamson County. The water system includes over 100 miles of water mains, two elevated storage tanks, two ground storage reservoirs, and four active wells pumping groundwater from the Aux Vases aquifer.
The Water Department office is located in Marion City Hall at 350 Tower Square Plaza. Office hours are Monday-Friday from 8:00am to 4:30pm.
Water Rates and Billing
Water rates are determined by Marion City Council ordinance. As of 2023 the minimum bill for up to 2000 gallons used per month is $34.25 for residents inside city limits and $34.62 for those outside city limits. Rates increase incrementally based on usage over the minimum.
Bills are issued monthly and reflect service for the prior four to six weeks. Mailed bills are due by the 16th of each month to avoid late fees. Payments made between the 17th-25th of the month incur a 10% late penalty. If a bill remains unpaid after the 25th, water service may be disconnected.
Ways to Pay Your Water Bill
The Marion Water Department offers several options for convenient bill payment:
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Online – Pay via credit/debit card or e-check at www.cityofmarionil.gov. A $2.75 convenience fee applies.
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Smartphone App – Download the City of Marion IL app and pay via mobile device.
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By Phone – Call 618-993-5610 and use the automated system. Convenience fees apply.
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By Mail – Detach payment stub from bill and mail with check or money order.
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In Person – Pay with cash, check, or credit card at the Water Department office.
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Bank Draft – Sign up for monthly auto-drafts from your checking or savings account.
Billing Policies and Information
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A photo ID, Social Security card, and $150 deposit are required to establish new service.
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Accounts can enroll in paperless e-billing to access statements online.
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Water service may be disconnected if an account is more than 30 days past due.
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A $30 non-payment fee is charged for disconnections due to non-payment.
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Leak adjustment requests can be submitted in writing for review.
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Low-income and senior citizen discounts are available for qualifying residents.
Benefits of Paying Online
Paying your water bill online has many advantages:
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Avoid late fees by paying anytime before the due date
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Secure payment portal protects your financial information
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Go paperless and reduce waste
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Payment receipts are provided instantly
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Set up automatic payments for hassle-free billing
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Pay on any device like phone, tablet, computer
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24/7 access allows you to pay on your schedule
Summary
Setting Up an Online Water Billing Account
Register for utility bill payments and account access online and follow the following instructions:
- Go under “Log in to pay bill, view usage, more” click the Register Here link
- Enter your first and last name and email address for the online account. The email you provide will be your user name, will be tied to the account information, and will be used to relay information on your account password to you
- Click “Register”
- You will get an email with a temporary password
- Return to the Online Bill Payment page and enter your username (email) and password
- Click “Login”
- First time users are prompted to change password
- Using your bill, enter your account number (example 1234567)
- Using your bill, enter your tenant number the two digits behind the account number (example 98)
- Enter an Alias name for your online account
- Click “Submit”
- Next click “Cancel” when finished entering account data
- Account Summary will be displayed
- Click “Next”
- Select “Pay Full Amount” or “Pay Other”
- Payment Type select “Credit” – Click “Next”
- Enter all required Card data fields
- Select “Store this credit card” if you wish to store card data
- Select “Send Confirmation Email” to receive a payment confirmation email
- Click “Submit”
- Displayed is a payment confirmation summary and an email is sent immediately.
- Click “Finish” and “Logout”
Marion Water
FAQ
What is the phone number for the city of Marion NC water bill?
Utility Services The City of Marion is responsible for providing water and/or sewer service to the community. If you want to set up a new service or have questions about your bill, you can call the Utility Billing Department at 828-652-3551, Monday through Friday, from 9 am to 5 pm.
How do I pay my DC water bill?
Credit Card: DC Water accepts credit card payments from your VISA, Mastercard, Discover Card or AMEX. You can pay online at My DC Water or call (202) 354-3600, 24 hours a day. People who pay in cash: You can pay your DC Water bill in cash at a number of Western Union locations.
What is the phone number for Marion County utilities bill pay?
All online payments occur real-time. If your account says it has been disconnected, please make a payment online.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How do I pay my water bill online in Marion IL?
Marion, IL is excited to announce its new online account access and payment program. This will let our customers check their account and pay their water bill online. In order to use this service you must register. Forms of Payment: Major credit card, debit cards and eChecks. Debit cards must have Visa, Discover or MasterCard logo.
What payment methods does the city of Marion accept?
For customer convenience, the City of Marion accepts payments in a number of ways. These are the different ways that payments can be made: You can also pay at City Hall with a Visa or Master Card debit or credit card. A checkout fee is charged for the use of credit or debit cards.
How do I contact Marion Water Department?
Please contact the Water department service desk at 870. 739. 3073. Need an Extension? Marion Water Department customers are allowed NO MORE than one (1) extension per year. However, in extreme circumstances, exceptions will be made on a case-by-case basis. In case of an emergency after regular hours, call the main office number at 870. 739. 3073.
How do I get my account number for Marion water works?
You will need your Account Number provided on your statement. You can get your Account Number by calling the City of Marion Water Works at 334-683-6545 if you don’t have your bill with you. You can also use our Quick Pay service to make a quick payment without making an account. Pay Now Please enter your username and password.
How often is Marion water billed?
The Marion Water Department prepares and mails the City’s utility bill. Most residential users are billed every two months, while most commercial accounts are billed monthly. The City’s utility bill includes fees for:
What does the Marion Water Department do?
The Marion Water Department works hard to make sure that its customers always have access to safe, high-quality water that meets or goes beyond all federal and state drinking water standards. Our goal is to make and ship our product as quickly and efficiently as possible, while also keeping the system in good shape and making improvements so it can meet future needs.
