As a customer of Mayfield Electric and Water, paying your utility bills should be quick and painless. Mail-in payments can get lost and automatic bank withdrawals can be confusing to set up. For the easiest way to pay, check out Mayfield Electric and Water’s online and phone bill pay options.
In this article, I’ll explain everything you need to know to conveniently pay your electric water and wastewater bills through Mayfield Electric and Water’s digital platforms.
Overview of Mayfield Electric and Water Bill Pay Options
Mayfield Electric and Water offers two ways for customers to easily pay their utility bills online or over the phone:
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Online Bill Pay – Securely pay bills by credit/debit card or electronic funds transfer on Mayfield Electric and Water’s website
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Phone Payments – Call a toll-free number anytime to pay bills by credit/debit card
These services allow you to quickly pay your bill from anywhere without mailing in checks or visiting an office Read on for more details about how online and phone bill pay works
Benefits of Online and Phone Bill Payment
Here are some of the biggest advantages of using Mayfield Electric and Water’s digital payment options:
It’s fast – Pay your bill in just a few minutes with a few clicks or a quick call.
Easy to use – The online portal and automated phone system are extremely user-friendly.
Secure – Your financial information is protected by advanced encryption.
More payment methods – Pay directly from a bank account or by credit/debit card.
Access anytime – Pay bills 24/7 on your schedule.
Saves money – Avoid late fees by paying on time without delays.
Automatic receipts – Get instant emailed confirmation of payment.
No checks or stamps – Skip writing and mailing paper checks.
No need to visit office – Pay remotely without an in-person trip.
Step-by-Step Guide to Online Bill Pay
Ready to start paying your Mayfield Electric and Water bills online? Follow these simple steps:
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Go to the Mayfield Electric and Water website: mayfieldews.com
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Click on “Billing” then select “Bill Pay”
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Click on “Customer Login” to access the secure payment portal
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Enter your account number and last name
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Select whether you want to make a one-time payment or set up recurring payments
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Choose your payment amount and enter your credit/debit card or bank account information
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Review payment details and click “Submit Payment”
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The payment will immediately process and you will receive a confirmation email
It’s really that easy! The whole process takes just a couple minutes. Now you can pay your utility bill anytime from your computer or mobile device.
Tips for Paying Bills Online
Here are some tips to ensure the smooth process when paying your bills through the Mayfield Electric and Water online portal:
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Have your account number handy – this is needed to log in
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Double check payment amount before submitting
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Make payments at least 3 days before due date to avoid late fees
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Setup email notifications to get reminders when bills are ready
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Save payment info to avoid re-entering each time
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Check account activity to verify payments went through
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Contact customer support if you have any issues with online payments
Using the Automated Phone Payment System
In addition to online payments, Mayfield Electric and Water offers an automated phone payment system.
To use this service:
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Call toll-free 1-877-775-5872
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Follow the voice prompts to enter your account number and payment details
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Have your credit/debit card ready to enter the card number
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Confirm the payment amount and authorize the payment
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After the payment processes, you will receive a confirmation number
The phone payment system is available 24 hours a day, 7 days a week. It provides a convenient way to quickly pay your bill by phone anytime.
Payment FAQs
Here are answers to some frequently asked questions about paying Mayfield Electric and Water bills online or by phone:
Are there any fees to use the online or phone payment system?
For online payments, there is a $2.50 convenience fee per transaction when using a credit/debit card. Payments from a bank account do not have a fee. The automated phone payment system does not charge any fee.
When will my payment be applied to my account?
Online and phone payments are processed instantly and will be credited to your account right away.
Can I set up recurring payments?
Yes, the online bill pay system allows you to set up automatic payments from your credit card or bank account. This ensures your bill is paid on time each month.
Is my payment information secure?
Absolutely. Mayfield Electric and Water uses advanced encryption and security measures to keep your account details protected.
What if I have an issue with my online payment?
If you run into any trouble, contact Mayfield Electric and Water’s customer support team for assistance during business hours at 270-247-4661.
What information do I need to make a phone payment?
You will need your 10-digit account number along with your credit/debit card number and security code to process the payment.
Enjoy the Ease of Online Bill Pay
Managing bills can be a hassle. That’s why Mayfield Electric and Water offers convenient online and phone bill payment options – so customers can easily pay their utility bills on their own time.
If you’re tired of writing and mailing checks each month, I highly recommend you take advantage of Mayfield Electric and Water’s digital payment platforms. In just minutes, you can securely pay your bill from anywhere with a few clicks or a quick call.
Sign up for online bill pay to simplify managing your electric, water, and wastewater expenses. And take control of your utility payments with fast, easy digital solutions from Mayfield Electric and Water.
Account Balance & Payment
- SMARTPAY is a self managed program and customers will be required to direct any balance inquires to the following sources:
- 1-877-775-5872 (customer will use the ten digit phone number given to MEWS to access balance information)
- www.myusage.com (MEWS provides a touch screen computer in the lobby to access account information)
- No late fees will be accrued while participating in SMARTPAY service.
- Balance information received by cashier’s receipt or online/over the phone payment system will be incorrect.
- SMARTPAY customers will not receive a monthly statement or bill and are required to keep a monetary balance on their account.
- SMARTPAY customers may utilize the following payment options:
- Pay by Phone: 1-866-884-9807
- Pay Online: www.mayfieldews.com (use the “Bill Pay” option)
- Customers may choose to pay with a debit/credit card or checking account number – account number will also be required to make an over the phone or online payment.
- Pay in the main office located at 408 East Broadway Street (ID required with credit/debit card payment)
- Leave payment in drop box outside the main office facing the police station (Include customer information with payment)
- Payments made through convenience pay (phone or internet) or with a credit/debit card will be charged $2.50 per transaction
- Your account balance may not reflect payments made within the past 24 hours. It may take up to 24 hours for online and phone payments to post to your account.
- If a returned payment is received on the account, the amount of the returned payment and a return fee will be charged to the account immediately. If this causes the credit on the account to become exhausted, service will be subject to disconnection.
- Energy assistance pledges and/or payments WILL NOT be applied to an account until after the payment is received in FULL, with the exception of pledges received by fax from West Kentucky Allied Services. Customers will be responsible for keeping a positive balance on the account until the payment is received from ANY energy assistance program.
- Since SMARTPAY customers do not receive disconnect notices, assistance programs will use the account balance page printed off of www.myusage.com from the customer’s account. If the customer does not have internet access he or she may print information at the Graves County Public Library located at 601 N 17th Street, or by using the provided computer in the MEWS lobby.
Disconnection When Utilities Run Out
- All accounts are subject to immediate disconnection at anytime the utility balance has run out.
- Accounts up for disconnection will be required to pay the negative utility balance; purchase a minimum of $50.00 worth of utilities, and a $10 reconnection fee. Customers with a balance in debt recovery will also be required to make the debt recovery payment. Service restoration may take up to 24 hours if the service is disconnected for negative funds.
- If an account is not restored within five days, the account will be considered inactive and MEWS will mail a final bill to the last known mailing address on file. The customer will be responsible for paying any unpaid balance to MEWS.
- MEWS has the right to add any old debt or existing debt owed to MEWS to the customer’s active account at anytime. Any debt may be put into debt recovery with a recovery rate determined by MEWS. Every payment made once a debt is put into debt recovery will be divided by the percentage determined to go towards the debt, and the customer’s account balance. (ex. If the recovery rate is 25% and the customer pays $40, $10 would be applied to the owed debt and $30 would be applied to the customer’s balance.)
- Customers may elect to be notified of low balances and a pending disconnection via phone call or text message. Customers may be alerted of low balances, pending disconnects and daily balances by email. MEWS will not be responsible for charges incurred by the customer’s phone provider for phone calls or text messages. If a customer receives more than four notification alerts during a one month period, a $5.00 fee may be charged to the account. These alerts are a courtesy and the customer is still responsible for keeping up with his or her utility balance. Accounts not receiving alerts will still be disconnected once the utilities have run out.
- Immediately after an account is setup the customer should receive text activation if the customer has chosen to receive text alerts. If the customer replies with “STOP,” this will disable the text alert. The text message alert can only be reactivated by texting “ACTIVATE” to 77407 from the customer’s cellular phone. After the text message is sent the customer should receive a successful response from MYUSAGE. If the customer does not receive a successful response he or she will need to contact their cellular phone provider to resolve the issue.
