A Comprehensive Guide to Paying Your Metro Water Bill Online

Paying your water bill is an essential utility payment that every homeowner and renter needs to stay on top of. If you get your water from Metro Water you have several convenient online bill pay options available to you. Paying online allows you to avoid visits to the Metro Water office, mail delays and late fees.

In this comprehensive guide, we’ll explore the various ways Metro Water customers can pay their bill digitally. Whether you want recurring automatic payments, one-time online payments, or mobile payments, Metro Water has a solution for you.

Setting Up an Online Account with Metro Water

The first step to unlocking the full range of Metro Water’s online bill pay features is to set up an online account on their website

To create your account

• Go to Metro Water’s website and click “My Account Login”.

• Click “Need to register?” under the login fields.

• Enter your Metro Water account number, name, email address, and phone number.

• Create a username and password.

• Accept the terms and click “Submit Registration”.

• Check your email for a verification link and follow the instructions.

Once your account is verified and created, you can start taking advantage of Metro Water’s online billing and payment options.

One-Time Online Payments

The easiest way to pay your Metro Water bill online without setting up recurring payments is by making one-time payments through your new online account.

To make a one-time payment:

• Log into your Metro Water account.

• Click “Make Payment” on the top menu.

• Select whether you want to pay with a card, e-check, or automated check.

• Enter your payment info and submit the payment.

One-time online payments are processed instantly, so you don’t have to worry about your payment getting lost in the mail or arriving late. You can log in and pay your bill from anywhere, at any time.

Recurring Automatic Payments

For hands-free bill payment, set up automatic recurring payments through your Metro Water online account. This securely links your bank account or credit card to your water account for seamless on-time payments.

To set up automatic payments:

• Log into your online account and click your name > “AutoPay Accounts”.

• Click “Add New AutoPay Account”.

• Select the account type and enter your details.

• Choose your preferred payment date.

• Accept the terms and click “Submit”.

With automatic payments, you’ll never miss a water bill payment again. Metro Water will automatically charge your selected account for the full amount due each billing cycle.

Paying Your Metro Water Bill Through Your Bank

Many banks and credit unions now offer online bill pay services through their websites and mobile apps. If you use your bank’s online bill pay, you can set up Metro Water as a payee and schedule one-time or recurring payments.

To set up bill pay through your bank:

• Log into your bank account online or in the mobile app.

• Locate the online bill pay section.

• Add Metro Water as a new payee, entering your account number.

• Select when and how much you want to pay.

• Confirm the payment details and submit.

This links your Metro Water account to your bank’s bill pay service for convenience. Payments will be delivered to Metro Water on your designated payment date automatically.

Paying by Phone

In addition to online payments, Metro Water also allows customers to pay by automated phone service at (615) 862-4600.

To make a payment by phone:

• Call the number above and select the “Pay by Phone” option.

• Enter your Metro Water account number.

• Select whether you want to pay by card, debit card, or e-check.

• Follow the prompts to enter your payment details.

• Confirm the payment info and submit.

The automated phone system is available 24/7, allowing you to pay your bill at any hour. Phone payments offer convenience when you want to make a quick one-time payment.

Paying in Person

For those who prefer in-person bill payment, you can still visit the Metro Water office at 1700 3rd Avenue North to pay by cash, check, money order, or credit card. However, online and phone payments are recommended for speed and convenience.

If paying in person, be aware of Metro Water’s lobby hours and closures. Waiting until the due date to pay in person risks getting hit with late fees if the office is unexpectedly closed. Paying online eliminates this risk.

Signing Up for Email Billing

Along with online payment options, Metro Water allows customers to enroll in paperless billing delivered by email. This allows you to receive and view bills digitally rather than through postal mail.

To go paperless:

• Log into your account and click “Paperless Options”.

• Select “Go Paperless”.

• Enter your email address.

• Click “Submit” to confirm.

Going paperless saves trees while getting your bill to you faster than regular mail. You’ll get an email notification each month when your new bill is ready to view and pay online.

Avoid Late Fees with Online Payments

Ultimately, the greatest benefit of paying your Metro Water bill online is avoiding late fees. Metro Water charges up to a 10% penalty for bills paid after the due date.

Online payments process instantly, guaranteeing on-time delivery of your payment, even if you pay at the last minute. Auto-pay and email billing further help prevent late payments.

Paying online gives you peace of mind knowing your payment will never be late. Metro Water offers online account management, one-time and recurring payments, phone payments, and paperless billing for a streamlined billing experience.