Madison Gas and Electric (MGE) offers multiple ways for customers to pay their electric natural gas, and other utility bills. One simple option is to call in and make a payment over the phone using MGE’s automated bill pay system.
Paying your MGE bill by phone only takes a few minutes. As long as you have your account and payment info ready, the process is straightforward.
MGE Bill Pay Phone Number
To pay your MGE bill over the phone you will call
877-253-0151
This automated payment system is available 24/7. There are no live agents on this line, but the system will guide you through making your payment by phone.
What Information is Needed to Pay MGE Bill by Phone?
Before you call to pay your MGE bill, make sure you have these items ready:
- Your MGE account number
- Service address on the account
- Debit/credit card number and expiration date
- Bank account number if using checking or savings account
- Amount you want to pay – full or partial balance
Having this information on hand will allow you to quickly complete the payment during the call without delays.
Steps to Pay Your MGE Bill by Phone
Follow these simple steps to pay your MGE utility bill over the phone:
- Call 877-253-0151
- Select option 1 for residential customers or option 2 for business customers.
- Enter your 10-digit MGE account number.
- Confirm the service address on your account.
- Select option 1 to make a payment.
- Choose to pay current balance, make a partial payment, or pay a specific amount.
- Enter your credit/debit card number and expiration date or bank account information.
- Follow prompts to complete and confirm your payment.
The automated system will process your payment info and provide a confirmation number when finished. The entire call usually takes less than 5 minutes.
What Payment Methods Can I Use?
MGE offers several payment methods for paying your bill by phone:
- Credit Cards – Visa, MasterCard, Discover, American Express
- Debit Cards – Debit cards with a Visa or Mastercard logo
- Bank Accounts – Checking or savings accounts
They do not accept cash payments over the phone. Using a card or bank account is required.
Benefits of Paying MGE Bill by Phone
There are many benefits to paying your MGE bill through the automated phone system:
- Fast and easy – no hold times to speak with agent
- Available 24/7 – pay anytime day or night
- Payment confirmation number issued
- Avoids late fees if paying past due balance
- Safe and secure process
- Flexible payment amounts
- Useful if you have issues with online account access
For quick, simple bill payment on your schedule, use MGE’s toll-free automated line. Just dial 877-253-0151 whenever you need to pay your bill over the phone.
Other Ways to Pay Your MGE Bill
In addition to phone payments, MGE offers customers these convenient bill pay options:
- Online – Through your My MGE Account portal
- Mobile App – Via the MGE Pay My Bill app for Apple or Android
- In Person – Hundreds of authorized payment locations in area
- Mail – Send check or money order to MGE PO Box
- AutoPay – Set up recurring monthly payments from your account
Explore which option best suits your needs each month. MGE makes managing your account and on-time payments simple.
Get Payment Help from MGE Customer Service
If you have any questions or need assistance when paying your MGE bill by phone, you can contact their customer service team:
- Call 608-252-7222 Monday-Friday from 7am to 7pm
- Email them through their online contact form
- Chat live on their website during business hours
The MGE customer service agents can help with any bill pay issues before you call to pay by phone. Reach out to them if you require payment extensions or arrangements.
My Bill Pay – Phone
FAQ
What is the phone number for Madison Gas?
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Business Numbers
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Customer Services
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1-800-245-1125
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Automated Account Information (24-hour)
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608-252-4700
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Billing/Account Information
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608-252-7222
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Business Energy Advice
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608-252-7007
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What is mg/e?
Does MGE charge late fees?
Who provides electricity to Madison, WI?
How do I pay my MGE Bill?
Pay your bill over the phone by calling 877-253-0151. Be sure to have your: Send your payment and bill stub to: Please allow several days for delivery and processing. A self-service payment kiosk is located outside MGE’s Madison office along Railroad Street. Credit cards, debit cards, personal checks and cash are accepted.
Where can I Find my MGE account number?
*Your 10-digit MGE account number can be found on your bill payment stub, in My Account or by calling us at 608-252-7222 weekdays between 7 a.m. and 7 p.m. Save time and paper by opting to get your bill in your email. Get a consistent monthly energy bill all year long. Get one bill for all your accounts, with one payment amount and one due date.
How do I contact MGE?
Information about MGE’s purchasing process, including truck delivery directions and maps. Use this form to send your inquiry or comments to MGE. We strive to respond within two business days. Please do NOT use this form for emergencies—if you are experiencing an emergency, CALL us at 608-252-1111 (natural gas) or 608-252-7111 (electric).
How long does MGE take to process a payment?
Your payment will be recorded within two business days. If you have a past-due balance, please call MGE with your payment confirmation number at 608-252-7144 to ensure prompt processing of your payment. We recommend contacting the location to ensure operating hours have not changed. Any Advance America accepts bill payment on behalf of MGE.
How do I pay my bill online?
Sign up in My Account. You can pay online in My Account. Sign in to view your bill and make a payment from your bank account or credit or debit card. Receive a text notification when a new bill is available, and pay your bill by text messaging. You must be enrolled in Paperless Billing to sign up for Pay by Text. Get started in My Account.
