Paying your monthly natural gas bill to Middle Tennessee Natural Gas (MTNG) is an important part of being a customer. As a blogger who lives in the MTNG service area, I want to provide a helpful guide on understanding your bill and the various payment options available. With natural gas prices fluctuating, it’s more important than ever to pay attention to your bill and ensure accurate and timely payment.
Overview of Middle Tennessee Natural Gas
For those unfamiliar, MTNG is a utility district providing natural gas to parts of Middle Tennessee. They service over 20,000 homes and business in Williamson, Rutherford, Cannon, and DeKalb counties. MTNG is governed by a seven-member board of commissioners who live in the districts they represent.
MTNG has been around since 1957. They promise to offer safe, dependable natural gas service at the cheapest prices possible. As a public utility, any money made goes right back into making the system better for customers by replacing pipes, upgrading facilities, and starting maintenance programs.
Understanding Your Monthly Bill
MTNG bills are sent out monthly and are typically due by the 10th of each month It’s important to carefully review the bill so you fully understand the charges Here’s a quick rundown of key elements found on an MTNG bill
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Customer Name & Address: Verify this information is correct. Update MTNG if needed.
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Account Number: Your unique identifier. Have this handy when contacting MTNG.
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Service Address: The address receiving natural gas service.
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Billing Days: The number of days in the billing cycle. Typically 30-32 days.
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Previous Balance: Any unpaid balance from your last bill.
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Payments: Payments received since the last bill.
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Total Amount Due: The total you owe for this billing period.
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Payment Due Date: The date your payment must be received by.
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Rate Class: Shows which MTNG rate schedule you are on.
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Therm Usage: Your natural gas usage for the period in therms (a unit of heat).
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Current Charges: Cost breakdown of natural gas supplied plus fixed monthly charges.
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Taxes: Local utility taxes passed through.
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Messages: Important notices like rate changes.
Carefully reviewing the usage and charges will help identify any issues like leaks or billing errors. Reach out to MTNG with any questions.
Payment Options from MTNG
MTNG offers several payment options to fit different needs and preferences:
Online Bill Pay
Starting February 1, 2024, MTNG will offer online account access through their customer portal and mobile app. You can review bills and usage data and make secure online payments.
Phone Payment
Payments can be made over the phone by calling MTNG and following the payment prompts. Have your account number handy.
Bank Draft
Authorize MTNG to automatically draft your monthly bill payment from your bank account. No fees and ensures timely payment.
Send a check or money order payable to MTNG to their payment address. Allow 5-7 days for mailing time.
In-Person
Pay with cash, check, or money order at MTNG’s office in Murfreesboro or Smyrna.
Drop Box
Place your payment in the secure drop boxes at MTNG’s offices.
Third-Party Bill Pay
Pay your bills through your bank or a different bill pay service. Provide your MTNG account number.
Avoiding Fees
A thing to keep in mind is that transaction fees for online and phone payments will now go to the payment vendor instead of MTNG. Sign up for bank draft or use MTNG’s online portal when it’s available to avoid fees. It’s free to mail checks, pay in person, or use a drop box to pay.
Payment Assistance Programs
If you are having trouble paying your natural gas bill, MTNG has programs that can help, such as
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Levelized Billing: Pay a consistent monthly amount to avoid seasonal spikes.
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Senior Net: Lower bills for seniors based on income.
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Deferred Payment Plans: Temporarily delay payment due date if eligible.
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LIHEAP: Federal heating assistance grants for those in need.
Contact MTNG to learn more about these money-saving programs.
Keeping Rates Low
As a utility district, MTNG is focused on keeping natural gas rates as low as possible while providing safe, reliable service. Using cost-effective payment options like bank draft helps them operate efficiently and maintain lower rates for all customers.
Middle Tennessee Electric offers billing options to help save on energy costs
FAQ
How do I pay my middle Tennessee natural gas bill by phone?
To pay their bill with a credit card or checking account, customers can call 1-877-870-3293, enter their 12-digit account number, and choose a payment method. This phone number is on the back of our gas bills and also in our Customer Information Books. This service is available 24-hours a day.
Is there natural gas in Tennessee?
Gas additives called mercaptans give natural gas its distinctive “rotten egg ” smell. More than 40,000 miles of natural gas pipelines crisscross Tennessee.
How do I pay my gas bill in Georgia?
Pay Over the Phone Call us 24/7 at 1-855-216-6305 option 2 to make a payment using a credit card or your checking account.
How do I pay my Middle Tennessee natural gas utility district Bill?
You can use doxo to pay your Middle Tennessee Natural Gas Utility District bill with a credit card, a debit card, or money straight from your bank account. Doxo is a safe and easy way to reach your financial goals and pay all of your bills from one account.
What’s new in Middle Tennessee natural gas’s mobile payment application?
Middle Tennessee Natural Gas’s mobile payment application allows you to view and pay your bill, view your past payments, access your historical usage information in graph form, and manage your payments and notifications, among other capabilities. UI enhancements. Various bug fixes and performance improvements.
How can I pay my gas bill in Middle Tennessee?
You can pay your Middle Tennessee Natural Gas Utility District bill directly on this website. Alternatively, you can pay on doxo using a credit card, debit card, Apple Pay, or bank account.
Will a payment update my Middle Tennessee natural gas account balance?
Payments will immediately update your Middle Tennessee Natural Gas account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
How do I pay my mtng natural gas bill?
OR- Complete the MTNG Bank Draft Authorization form printed on the back of your natural gas bill and return it along with a voided/canceled check to your local MTNG office. Payment Options to Fit Your Needs Bank Draft Automatically transfers payment from your payment account to MTNG each month on the bill’s due date.
What happened to mtng’s online bill pay system?
Our online bill pay system is in transition. Our existing vendor discontinued service on January 31, 2024. Effective immediately, you can enroll in our new Customer Portal or download our Customer Portal Mobile App for online access to your MTNG utility account anytime.
