How to Pay Your Water Bill in Midland

Paying your water bill is an essential responsibility for residents of Midland. While the process may seem straightforward, understanding your payment options and how to avoid late fees can save you time and money. This guide will explain the various ways Midland residents can pay their water bill either online by mail, or in person.

Online Payment Options

Paying your Midland water bill online is the most convenient option for many residents. Here are the main online payment methods:

• Midland Water Services Portal: Midland provides an online portal where you can view and pay your water bill. You can also analyze water usage data and manage multiple accounts. Simply visit midlandtexas.gov/462/My-Water-Bill and click on “Pay Water Bill” to access the portal.

• City of Midland Website: You can pay your water bill directly on the City of Midland website. Just go to cityofmidlandmi.gov, click on “Pay a Bill”, and select water/sewer. Enter your account number and other details to make a payment.

• Bank Bill Pay Many banks and credit unions allow you to pay bills directly from your checking account or credit card Just set up the City of Midland as a payee and schedule one-time or recurring payments Make sure payments arrive by the due date,

The main benefits of paying online are the convenience, speed, and ability to avoid late payment fees. One downside is that online payments typically carry a small transaction fee.

Paying by Mail

If you prefer not to pay online, mailing a check or money order is an easy option. Here’s how it works:

• Make checks payable to City of Midland. Be sure to include your account number on the check.

• Mail your payment to:

  City of Midland
  PO Box 1647
  Midland, MI 48641-1647

• Allow 5-7 business days for mailed payments to avoid late fees. The City is not responsible for postal delays.

• Keep the payment stub or write your account number on the check so your payment is applied correctly.

Paying by mail gives you a paper trail, but takes longer than online payments. Also confirm with the City that mailed payments received after the due date will not incur late fees.

Paying In Person

For those who prefer to pay their bill in person, here are your options in Midland:

• City Treasurer’s Office: You can pay in person at the Treasurer’s Office at 333 W Ellsworth St in Midland. They accept cash, check, credit/debit cards, and money orders.

• Drop Box: There is a drop box outside the City Treasurer’s Office where you can drop off payments after hours. Ensure the payment is in an envelope with your account number.

• Authorized Payment Centers: Select retailers like Kroger and Walmart allow you to pay City of Midland bills. Bring your bill or know your account number. A convenience fee may apply.

Paying in person gives you instant confirmation that your bill is paid, but requires you to travel to a payment center during business hours.

How to Avoid Late Fees

To avoid late fees and service disruptions, make sure your payment arrives by the due date printed on your bill. The due date is usually 21 days after the billing date. Late fees are typically 1.5% per month.

If mailing a check, allow 5-7 business days for it to arrive to avoid late fees. For online payments, schedule the payment 2-3 business days before the due date.

You can also enroll in auto-pay through the City’s electronic funds transfer program. Payments will be automatically deducted from your bank account each month.

Getting Help with High Water Bills

If you receive an unusually high water bill in Midland, don’t panic. Here are some tips:

• Check your property for leaks – this is the most common cause of high water bills.

• Review your bill for potential meter read errors and contact the City if you suspect an error.

• Compare usage to the same month last year – unusually hot or dry weather can increase water use.

• Request an audit if usage seems excessively high – the City can check for leaks, meter issues, or other problems.

• Inquire about payment plan options if you cannot pay the full balance.

• Seek assistance through bill pay aid programs if available.

By understanding all your payment options, avoiding late fees, and getting help with high bills, you can effectively manage your Midland water service account. Pay close attention to due dates, allow enough time for mailed and online payments to process, and take advantage of payment assistance programs if needed.