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The city of Minneapolis provides water, sewer, stormwater, and solid waste services to residents and businesses. Paying your utility bill is easy when you understand the various options offered by the Minneapolis Finance Department. This comprehensive guide covers how to pay your bill online, by mail, auto-pay, and more.
Pay Online
The fastest and most convenient way to pay your Minneapolis utility bill is through the city’s online payment portal. To pay online, go to the Minneapolis Utility Billing website and click on “Pay Bill”.
You will need your 10 digit account number and balance due. The portal accepts credit cards, debit cards, and electronic checks from your bank account. Payments are processed instantly. You can also view billing history and sign up for paperless billing.
Pay by Phone
To pay by phone, call 612-673-3000 You will need to enter your account number and card details. Phone payments are processed immediately, so this is a good option if paying at the last minute before your due date
The automated phone payment system is available 24/7. For account questions, call the Utility Billing hotline Monday-Friday from 8am-4:30pm.
Pay by Mail
Mail your payment to the address printed on your utility bill, using the return envelope provided Be sure to allow 7-10 business days for the payment to reach the utility office by the due date to avoid late fees.
Accepted forms of mailed payment include checks, money orders, and cashier’s checks. Do not mail cash payments. Track your mail payment to confirm it is received on time.
Pay in Person
You can pay your Minneapolis utility bill in person at the Public Service Building located at 250 4th St S. In-person payments are accepted Monday-Friday from 8am-4:30pm.
Bring your bill or account number and be prepared to show a photo ID. Accepted payment methods are cash, check, money order, cashier’s check, and debit/credit card. Payments are processed immediately.
Auto-Pay
For maximum convenience, enroll in auto-pay through the online billing portal. With auto-pay, your bill is paid automatically on the due date each period using your default credit card or bank account.
Auto-pay prevents late fees and ensures you never miss a payment. You can cancel or change your auto-pay preferences at any time. Just log into your online account.
Avoid Late Fees
Minneapolis utility bills are due 20 days after they are issued. A late fee of 5% is charged for bills paid after the due date. To avoid late fees, pay on time every billing cycle using auto-pay or by tracking due dates.
If you are struggling to pay on time, you may qualify for a payment plan. Contact the Utility Billing office before the due date to set up arrangements. Extensions may be provided in certain situations if requested in advance of the due date.
Start or Stop Service
To start new service, cancel existing service, or transfer service to a new address in Minneapolis, submit a service request through the online portal.
Click on “Start/Stop/Transfer Service” and complete the online form with your account details and service address. Customers without online access can call 612-673-3000.
Submit requests as early as possible, ideally 10 days before your move date. This helps ensure smooth transition of service and avoids paying for unused service at your old address.
Help paying your utility bill If you cannot afford your utility bill, learn about resources available to help you.
Pay your bill online with a credit card or from your bank account. We offer two payment portal options:
Standard Access – Use your utility account number or address to see your amount due and make a one-time payment. You do not need to be a registered user.
Premium Access – Access more features and set up recurring automatic payments. Youll need to register for an account if you havent already.
To create an account, youll need:
- Account number from your utility bill
- Mailing address and ZIP code
- Phone number associated with your account
Make a payment by phone at 612-673-1114, option 2.
To pay by credit card, youll need:
- Account number from your utility bill
- Credit card number
- Expiration date
- CVC number (security number on the back of the card)
- Credit card billing address ZIP code
For bank account payments, youll need:
- Account number from your utility bill
- Bank account number
- Bank routing number (find this at the bottom of your checks or in your accounts online information)
Youll receive a payment confirmation number at the end of the call.
You can pay your utility bill in cash at select retail stores by creating an EZ-Payslip. Create an EZ-Payslip once, then use it anytime. This is a free service.
To create an account, youll need:
- Account number from your utility bill
- Street number of your address (this goes in the “Premise Number” field)
Use EZ-Pay at stores including:
- CVS
- Dollar General
- Family Dollar Store
- Speedway
- Walgreens
- Walmart
With your bank’s bill pay
Your bank may have an online bill pay service that you can use to make one-time payments or recurring automatic payments.
To sign up, youll need:
- Account number from your utility bill
- The Citys utility billing phone number and address from the monthly statement payment coupon
If you move to another property in Minneapolis, be sure to update your utility account number in your banks bill pay system.
Write check payments to Minneapolis Finance Department . Please write the account number from your utility bill on the check.
Mail your check to the Minneapolis Finance Department.
Pay your bill in person at the Minneapolis Service Center.
Help On The Way For Past Due Utility Bills
FAQ
What is the phone number for Minneapolis utilities billing?
How much are utilities in Minneapolis?
Minneapolis area households paid an average of 17. 8 cents per kilowatt hour (kWh) of electricity in October 2024, similar to the 17. 6 cents per kWh in October 2023. The average cost of utility (piped) gas was $1. 186 per therm in October 2024.
How do I pay my utility bill in Minneapolis?
If you move in Minneapolis, make sure that your bank’s bill pay system has the correct number for your new address. Write check payments to Minneapolis Finance Department . Please write the account number from your utility bill on the check. Mail your check to the Minneapolis Finance Department.
What does the city of Minneapolis utility billing department do?
The Utility Billing department of the City of Minneapolis takes care of water, sewer, solid waste, and stormwater services for businesses and homes. They bill customers monthly and provide several payment options to fit individual needs and preferences.
How do I pay my water bill in Minneapolis?
For speed and ease of use, the City of Minneapolis online payment system is the best way to pay your water bill. To use this option, you’ll first need to set up an online account with Utility Billing. Here’s how it works: Click “Register” to create a new online account. Enter your account number, name, email address, and create a password.
Do you have more than one utility billing account in Minneapolis?
If you own more than one property in Minneapolis, you likely have more than one utility billing account. Instead of mailing separate bills for each account, we can combine all your accounts onto one master bill. Then you’ll have just one bill and one due date to keep track of every month.
How much is a property tax assessment in Minneapolis?
On your property tax bill, assessments of more than $150 can be paid in 5, 10, or 20 equal annual payments. City Council determines the collection schedule. Interest is charged on special assessments at an interest rate determined by the Minneapolis Finance Department.
When are Minneapolis water bills due?
Minneapolis water bills are issued monthly and are typically due around the 10th to 15th of each month. The exact due date will be written on your bill, but it may change from month to month. If you don’t pay the total amount owed by the due date, late fees will be assessed.
