Convenient Ways to Pay Your Monett, MO Utility Bill

Living in Monett, MO provides residents with access to essential city-run utilities like electricity, water, sewer and trash services. As a customer of Monett City Utilities, you have several options to securely and conveniently pay your utility bills each month. Read on to learn about the flexible online, phone, mail and in-person payment methods offered.

Benefits of Paying Utility Bills Online

For maximum convenience, Monett City Utilities customers are encouraged to take advantage of online bill payment through Xpress Bill Pay. Benefits of paying online include

• 24/7 access – Pay anytime, day or night, from any internet-connected device.

• Payment alerts – Opt to receive email or text alerts when a bill is ready and when it’s due

• Payment tracking – View 12 months of payment history in your secure online account.

• Autopay – Set up recurring automatic payments from a bank account or credit card.

• Paperless billing – Reduce clutter and save paper by receiving bills electronically

• Account management – Update account and contact information anytime.

With online bill pay, you can take care of your utility bill on your schedule, anywhere you have an internet connection.

Xpress Bill Pay Features and Account Setup

Xpress Bill Pay is a user-friendly digital service offered by Monett City Utilities. Features include:

• Desktop and mobile optimization – Access your account from a computer, tablet or smartphone.

• Live chat support – Get real-time answers to billing questions from a customer service agent.

• Automatic payments – Choose the date and amount for recurring withdrawals from a bank account or charged to a card.

• Email/text notifications – Receive customizable bill ready and due date reminders.

To enroll in Xpress Bill Pay:

1. Visit www.xpressbillpay.com

2. Enter your Monett City Utilities account number and zip code.

3. Accept the terms and verify your identity.

4. Create a username, password and security questions.

5. Add bank account or card details to enable payments.

6. Set preferences like autopay and paperless billing.

Once your Xpress Bill Pay account is created, you can immediately start managing payments online!

Paying by Phone with 24/7 Automated System

In addition to online payments, Monett City Utilities offers a 24/7 automated phone payment system at 888-605-1060. This Interactive Voice Response (IVR) system allows you to securely pay by credit/debit card using simple voice prompts.

After dialing 888-605-1060, follow the system instructions to enter your account number, card details and payment amount. Confirmation of the transaction will be provided.

While convenient to use anytime, a downside is a 3.5% transaction fee applied to phone payments made by credit/debit card. However, the automated nature provides fast and easy bill resolution.

Mailing in Your Utility Bill Payments

For customers who prefer to mail payments, Monett City Utilities provides a return payment envelope with each monthly utility bill. To pay by mail:

• Write your account number on your check or money order payable to City of Monett.

• Include the payment coupon from your bill.

• Use the provided return envelope to mail to:

  City of Monett

  217 5th Street

  Monett, MO 65708

While budget-friendly since no fees apply, allow 7-10 business days for mailed payments to process. Timeliness can be a drawback if mailing close to the due date.

Using the 24-Hour Drive-Up Drop Box

For added convenience, a drive-up drop box is located outside the east entrance of Monett City Hall at 217 5th Street. Payments placed in this box before 8:00 AM on the due date are accepted as on-time. The box is accessible 24/7.

To use the drive-up drop box to pay Monett utility bills:

• Place your check or money order in an envelope.

• Write your account number on the payment.

• Drop the envelope in the drive-up box anytime day or night.

This allows you to pay on your schedule, while avoiding mail delays and postage costs.

Paying In-Person at Monett City Hall

You also have the option to pay utility bills in-person at the Collections Office in Monett City Hall, 217 5th Street. Cash, check, money order or credit/debit cards are accepted.

In-person bill pay hours are:

• Monday – Friday

• 8:00 AM to 5:00 PM

• Closed on city holidays

When paying in-person with a credit/debit card, a 3.5% transaction fee applies. You’ll receive immediate payment confirmation and avoid mail transit times.

Setting Up Automatic Withdrawal Payments

For hassle-free utility bill payments, consider enrolling in Monett City Utilities’ Automatic Withdrawal Program. This free service automatically deducts the amount due from your checking or savings account each month on the bill due date.

To qualify for automatic withdrawal:

• You must be the account holder on both your Monett utility account and the bank account used.

• Complete and submit an ACH authorization form available at www.cityofmonett.com.

• Have no outstanding service violations or returned payments on your utility account.

The main perks of automatic withdrawal include:

• Payments are always on time, preventing late fees.

• It’s free and convenient without having to manually make payments.

• Eligible to also enroll in the Equal Pay average billing program.

Take advantage of this reliable, time-saving automatic payment method. Sign up for withdrawal payments from your City of Monett utility account today!

Equal Pay Program for Consistent Bills

Along with automatic withdrawal, Monett offers an Equal Pay Program that levels out utility bill amounts year-round. With this optional program:

• Your total annual utility charges are averaged to calculate a fixed monthly payment amount.

• Payments are withdrawn automatically on the due date.

• Your account is reviewed every 6 months and the payment amount adjusted up or down accordingly.

• Any credit or debit balance gets reconciled after 12 months.

Benefits of Equal Pay include:

• Predictable budgeting without seasonal spikes.

• Avoiding large outstanding balances in high usage months.

• Less risk of missed payments since the amount due is consistent.

Customers enrolled in automatic withdrawal are eligible for Equal Pay. Apply using the form at www.cityofmonett.com.

Avoid Late Fees with On-Time Payments

Monett City Utilities assesses a late fee if payments are received after the due date printed on bills. To avoid late fees:

• Pay online using Xpress Bill Pay’s autopay feature for on-time automated payments.

• Mail bills 7-10 business days before the due date.

• Use the drive-up drop box to pay by the due date.

• If mailing close to the due date, hand deliver to Monett City Hall instead.

• Enroll in automatic withdrawal to have payments deducted on the due date.

With multiple flexible payment options, Monett makes it easy to pay utility bills on time and avoid penalty fees.

Account Management and Customer Support

Managing your Monett City Utilities account is quick and easy with options to:

• Update mailing address, phone, email through your Xpress Bill Pay account.

• View 12 months of past bills and payments online.

• Monitor monthly usage to identify spikes or leaks.

• Receive paperless e-bills via email and text reminders.

• Set up automatic payments and equal billing.

If any questions come up, contact Monett City Utilities customer support:

• By phone at 417-235-3763 ext. 1 Monday-Friday 8AM-5PM.

• Email [email protected] for a reply within 24 hours.

• In person at Monett City Hall 217 5th St.

Reliable service with multiple payment methods and helpful support – Monett City Utilities makes satisfying your utility bill easy and convenient for residents. Sign up for the benefits of online account management through Xpress Bill Pay today!