How to Pay Your Montana-Dakota Utility Bill Online

Montana-Dakota Utilities (MDU) provides natural gas, electric, and other utility services to homes and businesses across multiple states. Paying your MDU bill conveniently and on time each month is important. In this guide, we’ll look at the online and mobile payment options MDU offers to make paying your bill fast and easy.

Overview of Montana-Dakota Utilities

Montana-Dakota Utilities is a utility provider operating in Montana, North Dakota, South Dakota, and Wyoming. They offer natural gas, electric, and other energy services.

As an MDU customer, you receive a monthly utility bill for services at your home or business. This bill includes charges for your metered energy usage along with any fixed fees. Bills are typically due within 20 days.

MDU offers several ways to pay your bill conveniently, including online, by phone, by mail, or in person Let’s focus on the online and mobile payment options which can save you time and effort.

Benefits of Paying Your MDU Bill Online

Paying online using MDU’s website or mobile app has many benefits

• Pay anytime 24/7
• Avoid mailing delays or trips to an office
• Set up secure automatic payments
• Check your balance and view past bills
• Go paperless with e-bills

Online payments also post to your account immediately so your payment is never late. Let’s look at how to get setup.

Accessing MDU’s Online Account Portal

To pay your MDU bill online, you first need to register for MDU’s online account portal. This is where you’ll manage your account and make payments going forward.

You can register at www.montana-dakota.com by clicking “Login” then “Create New User”. Provide your account number, service address, and some security details.

Once registered, you can log in anytime to view your balance, payment history, make one-time payments, set up auto-pay, and more. It’s fast and secure.

Making One-Time Online Payments

To make a one-time payment on your account through the portal:

1. Log into your account
2. Go to the Payments section
3. Select “Make Payment”
4. Enter your bank account or card details
5. Submit payment

One-time payments will post to your account immediately after the transaction processes. You’ll have confirmation the payment went through.

Setting Up Automatic Payments

For even more convenience, you can enroll in automatic monthly payments through MDU’s online portal. This automatically deducts your bill from a bank account each month.

To enroll:

1. Log into your online account
2. Go to Payment Options
3. Select Automatic Payments
4. Enter your account details
5. Confirm your enrollment

Each bill will now be paid on time without any action needed from you. Just ensure funds are available by the monthly draft date.

Downloading the MDU Mobile App

In addition to the website portal, MDU offers a free mobile app for iOS and Android. You can download it to your phone or tablet to pay bills and manage your account on the go.

The app gives you the same convenient features:

• Pay bills immediately
• Set up auto-pay
• View usage and history
• Monitor outage status
• Contact customer service

Search for “MDU” in the app stores to install it. Log in using your existing website credentials.

Avoid Late Fees and Disconnection

Be sure to pay your MDU utility bill in full by the due date each month, whether online, through the mobile app, by phone, or in person. This avoids late payment fees or potential disconnection for non-payment.

If you are struggling to pay on time, contact MDU right away to discuss payment plan options and avoid service interruption. Don’t let an unpaid balance continue accumulating.

Get Payment Assistance if Eligible

MDU offers payment assistance programs for qualifying limited-income customers. This includes budget billing to even out monthly payments.

Contact an MDU customer service agent to ask about eligibility and applying for payment assistance if needed. There are programs to help avoid unpaid bills and related penalties.

Notify MDU If You Move or Close Your Account

If you are moving to a new address and closing your MDU account, be sure to notify them at least 3 days in advance. This ensures your final bill is accurate and any deposit refunds are processed.

You can close accounts online through your portal, by phone, or by submitting a disconnection form. Provide your new mailing address for final billing.

Contact MDU Customer Service

If you need any help with your MDU account or utility bill, have payment questions, or want to set up payment arrangements, contact customer service:

Phone: 1-800-638-3278

Email: [email protected]

Chat: Available through online account portal

The MDU customer service team is available to assist Mon-Fri 7:30am to 6:30pm. Reach out with any bill payment issues.

Summary

Paying your MDU utility bill is quick and easy through the online account portal or mobile app. Go paperless, set up autopay, monitor your usage, and avoid late fees. Maintaining uninterrupted service is important, so pay on time or seek assistance if needed.