Keeping your lights on and electrical appliances running requires staying on top of your monthly electric bill payments to Moon Lake Electric. This rural electric cooperative makes it easy to pay your bill through several convenient online and offline options. Read on for a complete guide to paying your Moon Lake Electric bill with no hassles or late fees.
Moon Lake Electric Association provides electric service to over 9000 residential commercial, and industrial members in northeastern Utah and northwestern Colorado. Their service territory covers Duchesne and Uintah counties in Utah and Rio Blanco county in Colorado.
As a member-owned electric cooperative, Moon Lake Electric is committed to providing reliable electric service at competitive rates Members have a voice in co-op operations and elect the board of directors.
Ways to Pay Your Moon Lake Electric Bill
Moon Lake Electric offers flexibility in how you pay your electric bill each month:
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Online – The fastest and most convenient option for most members is paying online through SmartHub or the mobile app
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By phone – Call Moon Lake Electric at 1-888-688-6532 to pay over the phone using a card or checking account.
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By mail – Send a check or money order using the return envelope included with your monthly bill.
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In person – Visit any Moon Lake Electric office in Duchesne, Roosevelt, or Rangely to pay by cash, check, or card.
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Auto pay – Set up recurring payments from your bank account or credit/debit card.
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Budget billing – Pay a consistent amount each month based on your average annual usage.
Step-by-Step: Paying Online Through SmartHub
Paying through SmartHub on desktop or the mobile app is the fastest, most convenient way for most Moon Lake Electric members to pay their electric bill.
Follow these simple steps:
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Visit mleainc.com and click “Account Login”
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Enter your SmartHub username and password. If new, click “Register” to create an account.
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On the overview page, click “Pay Now” for the account you want to pay.
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Select a payment amount and method. Options include credit/debit card, checking account, and PayPal.
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Verify payment details and submit.
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Payment confirmation will appear.
Tips for Paying Your Moon Lake Electric Bill
Keep these tips in mind to pay your electric bill on time, avoid late fees, and manage costs:
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Pay a few days early to account for processing time. Bills are due on the 25th of each month.
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Opt into paperless billing and autopay to save time and trees.
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Monitor your daily electric usage through SmartHub to identify savings opportunities.
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Contact Moon Lake Electric to learn about budget billing, rebates, and payment assistance programs.
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Notify Moon Lake Electric anytime your account information like phone number or address changes.
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Set up SmartHub account alerts for due date reminders, outages, and other notifications.
Avoid Late Fees and Disconnection
If your Moon Lake Electric bill is not paid by the due date, a late fee of 1.5% will be assessed on the balance.
If your account remains unpaid for 20 days past the due date, electrical service may be disconnected. A $50 fee applies to resume service after disconnection for nonpayment.
Avoid fees and disruptions by paying on time every month through SmartHub. Contact customer service immediately if you anticipate difficulty paying a bill by the due date.
Get Payment Assistance From Moon Lake Electric
Moon Lake Electric partners with local agencies to offer payment assistance programs to members in need, including:
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HEAT (Home Electric Lifeline Program) – Helps cover electrical costs for low-income households.
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EAP (Energy Assistance Program) – Provides federal energy assistance funds and weatherization services.
In addition, Moon Lake Electric’s Operation Roundup program collects member donations to provide bill payment assistance to families experiencing hardships.
Contact Moon Lake Electric Customer Service
Reach out to Moon Lake Electric’s knowledgeable customer service team with any questions about billing, payments, or your electric service:
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By phone: 435-722-5400
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In person: Visit any of their three offices
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Online: Submit a message through SmartHub or their website
Paying Your Bill is Quick & Easy
As a member-owned electric cooperative, Moon Lake Electric offers convenient payment options like SmartHub to help you manage your electric account smoothly. Pay online, by phone, or by mail to avoid late fees and ensure uninterrupted electrical service to your home or business. Reach out to their team if you need payment assistance or help understanding your bill.
Register Your Account (Web)
Both platforms are part of Moon Lake Electric Association, Inc.âs online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Moon Lake Electric Association, Inc. at (435) 722-5400 for assistance. *** OR *** Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.) NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number. Downloads:
Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
Visit the Apple App Store or Google Play on your phone or tablet and search for âSmartHub.â Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you havent registered yet, follow the instructions below. Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
By default, when signing up with SmartHub, you are automatically enrolled in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. Heres how to change your preference to participate in paperless billing: On the website: ââClick on My Profile ââClick on Update My Paperless Settings. ââYou can then choose your preference by selecting On or Off for paperless billing On the app: ââSelect Settings ââSelect Paperless Bill Settings ââThen, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences. ââLog in to your SmartHub account ââClick on “Notifications” ââClick Manage Contacts to add or change email address and phone numbers ââAdd email address or phone number ââEnter verification code to activate ââClick on Manage Notifications to update/change SMS and email alerts To register on SmartHub, please visit SmartHub Registration. *If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address. Once you have your text and/or email addresses set up, do the following: ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
ââLog in to SmartHub. ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month. Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Moon Lake Electric Association, Inc. to withdraw funds from your selected account to pay your monthly bill on the due date. No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so. IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your bill and mail to:
Moon Lake Electric Association, Inc. PO Box 337 Roosevelt, UT 84066
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. On the website: ââClick on Billing & Payments ââClick on Auto Pay Program on the sidebar ââClick on Sign Up for Auto Pay ââAccept the Terms and Conditions then follow the instructions. On the app: ââSelect Pay My Bill ââSelect Auto Pay Program ââFollow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, youâll be required to provide a stored payment account to pay your Moon Lake Electric Association, Inc. bill. On the website: ââClick My Profile ââClick on Manage My Stored Payment Accounts ââFollow the instructions to provide a bank account or card information. ââYou can add multiple bank accounts and cards under your stored payment accounts. On the app: ââSelect Pay My Bill ââSelect Stored Payment Accounts ââSelect Add a Payment Method ââSelect which type of card or bank account information you will provide ââFollow the instructions to provide a bank account or card information.
Getting Started with SmartHub is as Easy as 1-2-3!
As you work down this page, youll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Welcome to Moon Lake Electric Association
How do I pay my Moon Lake electric bill?
You can pay these bills over the phone, online, through a mobile app, or by setting up a credit card draft to be made on the due date of each month. If you know someone’s name and Moon Lake Electric account number, you can use the “pay now” button to add money to their account.
Where can I Find my Moon Lake electric account number?
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email.
How do I pay someone else’s Moon Lake electric account?
If you know someone’s name and Moon Lake Electric account number, you can use the “pay now” button to add money to their account. You can make a payment on someone else’s account even if you don’t know their account number. Just call Moon Lake Electric Office.
How do I buy a Moon Lake electric gift certificate?
You can buy gift certificates for any amount, and they can be used to pay any Moon Lake Electric bill. Certificates are personalized in the name of the recipient and can be given anonymously, if desired. To purchase a gift certificate, call any of the Moon Lake Electric offices. The Official Moon Lake Electric Association Inc. home page.
How do I contact Moon Lake Electric Association?
Just find Moon Lake Electric Association on Facebook and “Follow” or “Like” us! If you need help or have questions, don’t hesitate to get in touch with us. Our service representatives are available Monday-Thursday from 7 AM to 5:30 PM and can be reached at 435-722-5400. We would be happy to help you in any way we can.
What is Moon Lake Electric Association’s online account management system?
Both platforms are part of Moon Lake Electric Association, Inc. ’s online account management system for members. The website has extra features that let members change their personal information, manage notifications, and update the payment methods they have stored.
