In Fall 2024 the City has upgraded its utility billing software to better serve our community. The new system has enhanced features, improved accessibility, and creates a fresh, updated look to your utility bill.
Morgan Hill makes it easy to pay your water bill by giving you a number of payment options. There are several ways for people in Morgan Hill to pay their water bill, so you can pick the one that works best for you. This complete guide will explain the different ways you can pay, how to set up automatic payments, the rules for late payments, and give you advice on how to understand your bill.
Online Bill Pay
The best and easiest way to pay your water bill in Morgan Hill is through the city’s web payment system. You only need your account number and the amount you want to pay to pay online.
To get started, go to the City of Morgan Hill website and click on the “Pay My Bill Online” button. This will redirect you to the Invoice Cloud website where you can make a one-time payment or set up recurring payments.
You can use a credit card, debit card, or electronic check to pay online. Visa MasterCard, Discover and American Express are accepted. There is no fee to pay with an electronic check, but there is a $2 service fee. 45% for credit and debit card transactions (with a $3. 95 minimum).
Online payments are processed right away, and the money will show up in your account right away. This is the fastest way to pay your bill and stay out of late fees.
Pay by Mail
If you prefer to mail in your payment you can send a check or money order payable to City of Morgan Hill to
City of Morgan Hill
PO Box 889439
Los Angeles, CA 90088-9439
Be sure to include your account number on the check or money order so your payment is properly credited. Allow 7-10 days for mailed payments to be processed and avoid mailing close to the due date to avoid late fees.
You can also utilize the payment envelope that comes in your quarterly utility bill if you want to return the tear-off portion with your mailed payment.
Pay In Person
For those who prefer to pay their bill in person, you can pay your Morgan Hill water bill at the Utility Billing counter located at:
City Hall
17575 Peak Avenue
Morgan Hill, CA 95037
The Utility Billing counter is open Monday to Friday from 8:00am to 5:00pm, except holidays. When paying in person, you can pay with cash, check, money order or credit/debit card. Make sure to have your water bill with you so the payment can be properly applied to your account.
Set Up Automatic Payments
The most convenient option for paying your water bill is to enroll in automatic payments. This allows your payment to be automatically deducted from your bank account each month so you don’t have to remember to log in and pay manually.
To enroll in auto-pay, you just need to log into the Invoice Cloud website and check the box for auto-pay when making an online payment. You can select to have payments taken out monthly on the bill due date or set a specific date each month for withdrawal.
Once enrolled, you will receive an email confirmation 3 days before the automatic payment is scheduled for withdrawal. Your account and routing number will be securely encrypted and stored to allow seamless payments going forward.
If you need to update your account information or stop auto-pay, you can easily do so on the Invoice Cloud site at any time.
Understand Your Water Bill
When you receive your quarterly utility bill from the City of Morgan Hill, it contains detailed information about your water usage and charges. Understanding how to read your bill is important for budgeting and monitoring your usage.
Your water bill will include the following items:
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Account information: Includes account number, billing date, due date and amount due.
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Previous balance: Any balance carried over from your prior bill if not paid in full.
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Payments: Lists any payments received since the last bill.
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Water usage: Shows how many units (748 gallons per unit) you used in the billing period. Your usage is measured by your water meter.
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Sewer charge: Based on your water usage since sewage volumes correlate to water volumes.
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Water allotment: The number of units included in your base service charge. Usage over the allotment is charged at a higher rate.
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Other charges: Includes meter charges, backflow charges, late fees, etc.
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Total current charges: The total of all charges and fees on your bill.
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Total amount due: This is the total you must pay by the due date.
Reviewing the detailed breakdown on your bill helps you understand what you are paying for and can alert you to any spikes in usage.
Morgan Hill Water Rates
The cost of your water service in Morgan Hill has two components:
1. Base Service Charge
This covers basic operating costs like meter reading, billing, customer service etc. The base charge is a fixed rate each month based on your meter size.
2. Usage Rates
The usage rate is charged per unit of water (748 gallons) that you use above your allotted units covered in the base charge. Morgan Hill has an increasing block rate structure with higher rates per unit as your usage increases.
The current residential water rates are:
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Base service charge: $34.64/month (includes 6 units)
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Usage rates:
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$3.61 per unit for usage up to 8 units
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$4.42 per unit for usage from 9-16 units
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$5.83 per unit for usage over 17 units
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Rates are evaluated annually and subject to change July 1 each year. View the latest Morgan Hill water rates here.
Avoid Late Fees
Water bills in Morgan Hill are issued quarterly and are due 30 days after the billing date. If your payment is not received by the due date, a 10% late penalty will be applied to your account.
To avoid late fees, make sure to pay your bill by the due date printed on your statement. Mark your calendar with the due date each quarter to remember.
If you cannot pay on time, contact the utility billing department prior to the due date at (408) 779-7221 to explain your situation and see if any arrangements can be made.
Set up automatic payments as described above so your bill gets paid on time without any effort on your part. Late fees add unnecessary costs to your water bill.
Get Payment Assistance
If you are having difficulty paying your Morgan Hill water bill, check to see if you qualify for any of these assistance programs:
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Low income discount: Offers a 15% discount on water bills for households that meet income guidelines.
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Payment arrangements: The city may allow customized payment plans to spread out bill payments over time.
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Bill Round Up Program: Round your bill up to donate to the Help Thy Neighbor Fund which provides bill assistance.
Contact the Morgan Hill utility billing department at (408) 779-7221 to learn about available payment assistance options and see if you meet eligibility requirements. Getting help paying your bill is better than having your water shut off due to non-payment.
Moving? How to Close Your Account
If you are moving out of Morgan Hill, you must close your water account to stop service and avoid being billed for usage at the property after you move.
To close your water account, please contact the Morgan Hill utility billing department at (408) 779-7221. You will need to provide the date you are moving/transferring service and a forwarding address for your final bill.
It is recommended to notify the city 3-5 days in advance of your move date to schedule shut off service and get a final meter read. You will receive a final bill for any outstanding balance which needs to be paid in full.
Make sure your account is closed properly so you don’t get stuck paying bills on a property you no longer live in!
How to Read Your Bill
Here is an example of the new bill format and a guide on how to read your City of Morgan Hill Utility Bill to help you get used to the changes.
- Get in touch with the City of Morgan Hill’s utility billing office by phone, email, and visiting their physical address during business hours.
- Customer Information – Customer name, number, and service location.
- Name of the bill, date of the bill, account number, type of account, and due date of the bill The bill number is unique for each billing cycle, just like the invoice number. Please include your bill number with all payment information.
- Current Charges: This section lists the exact costs for the current utility services. The amount of water used and the fixed rate are now broken down, and you can choose a read code to show us how you sent us your meter reading. There are no changes to any other fees, which can be seen on the back of the bill. Unit of Measure (UOM) = Hundred Cubic Foot (HCF). 1 HCF = 748 gallons. Read Codes: A for Actual, E for Estimate, F for Final Read, S for Swapped Meter, U for Updated Bill, and M for Manual Read.
- Payment Options: This page tells you how to pay your bill online with a credit card and tells you about late fees.
- Consumption History – Shows water consumption history
- Current/Previous Payment Details
- Payment stub—Please send this back by the due date with payment.
What Do You Need to Do?
You do not need to take any action. Your billing cycle and account number will stay the same, and you will still get bills every month. If you are enrolled in autopay, your payments will continue without interruption.
Morgan Hill Water
Does Morgan Hill offer online bill pay?
Water customers of the City of Morgan Hill can use Online Bill Pay to make one-time payments from anywhere, at any time. You can also set up automatic monthly payments to be made on the due date.
Does Morgan Hill offer water & sewer services?
The City of Morgan Hill provides waste water services for customers within the City’s Urban Service Area. Most customers receive both water and sewer services and are billed jointly, while a limited number customers receive only one service or the other and in that case are billed only for that service. Does Morgan Hill offer online bill pay?.
What is Morgan Hill utility billing?
The city of Morgan Hill, California’s Morgan Hill Utility Billing department handles water and sewer bills for the people who live in the area. Customers can access their accounts and pay their bills online through the WaterSmart io platform. For inquiries, they can contact the department via phone or email.
How do I pay my Morgan Hill water bill online?
After setting up an account, you can start paying your Morgan Hill water bill online right away! It’s easy to pay your bill online. Just follow these steps: Login to your account at www. morganhill. ca. gov/paymybill. Your current account balance will be displayed. Review the amount and due date. Enter the amount you wish to pay.
How do I set up water service in Morgan Hill?
When you move to a new home in Morgan Hill, you’ll most likely already have running water, but you’ll still need to set up water service with the Morgan Hill Water. Luckily, Morgan Hill has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
How long does a Morgan Hill water service take?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. When you move out of a home in Morgan Hill, you’ll need to stop your water service with the Morgan Hill Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
