A Guide to Paying Your Utility Bill in Mountain View

Paying bills is often seen as a mundane chore But in Mountain View, paying your utility bill is easier than ever thanks to convenient online options Read on to learn all about the various ways to pay your Mountain View utility bill, from online portals to auto-pay programs.

Overview of Mountain View Utility Billing

First, let’s do a quick overview of utility billing in Mountain View. The city provides electricity, water, sewer, and garbage/recycling services to residents and handles the billing for these through the Finance Department.

Utility bills are issued monthly and typically cover usage from the prior month So in March you would receive a bill for February’s usage Bills are mailed out around the 25th of each month and are due by the 15th of the following month.

So for example, your February usage bill would be mailed on February 25th and due by March 15th. Late fees apply if not paid by the due date.

Ways to Pay Your Utility Bill

When it’s time to pay your Mountain View utility bill each month, you have several convenient options:

Pay Online

The easiest way to pay is through the online customer portal at www.mountainview.gov/paybill. All you need to do is create an account and link your utility account. Then you can securely pay by e-check, credit card, or debit card anytime.

Online payments process instantly, so you don’t have to worry about your payment getting lost in the mail or arriving late. You’ll receive an emailed receipt as well.

Auto-Pay

Tired of having to remember to pay each month? You can enroll in auto-pay through the online portal to have payments automatically deducted from your bank account each month. Just set it and forget it!

With auto-pay, your bill is always paid on time, helping you avoid any late fees. Payments are deducted on the due date each month.

Pay by Phone

If you prefer to talk to an actual human, you can pay your Mountain View utility bill over the phone by calling 650-903-6365. The utility billing department is available Monday-Friday from 8am-5pm.

When you call, just select the “pay by phone” option and be ready to provide your account number, address, and payment details. There is no fee for paying by phone.

Pay by Mail

Sending a physical check or money order is always an option too. Just mail your payment to:

Mountain View Utility Billing
P.O. Box 7540
San Francisco, CA 94120

Be sure to include your payment stub from your bill to ensure proper processing. Allow 7-10 business days for mailed payments to be received and avoid sending too close to the due date.

Pay in Person

If you want to hand deliver your payment, you can drop it off at Mountain View City Hall at:

Finance Department
500 Castro St
Mountain View, CA 94041

Payments can be made in person Monday-Friday from 8am-5pm. You’ll receive a printed receipt on the spot. This is a good option if you need proof of payment right away.

Drop Box

For after hours payments, a drop box is located out front of City Hall. Payments left in the drop box before 5pm each day are processed same day. Just be sure to include your payment stub.

Recurring Credit Card

If you don’t want the hassle of manually entering your credit card details each month, you can set up a recurring credit card payment through the online portal. Just register your card once and then payments will automatically charge to that card on the due date going forward.

Avoid Late Fees

To avoid late fees and disruption of service, be sure to pay your Mountain View utility bill in full each month by the due date. Late fees are $7 or 1.5% of the overdue amount, whichever is greater.

If you anticipate having trouble paying on time, reach out to Mountain View Utility Billing right away. They can discuss payment plan options and help avoid penalties. Don’t wait until it’s already late.

Get Payment Assistance

For those unable to pay their bill in full due to financial hardship, Mountain View offers payment assistance programs:

• Flexible Payment Plans – Set up installments to pay your balance over an extended timeframe without penalties.

• Utility Rate Assistance – Offers bill discounts up to 60% for qualifying low-income households.

• One-Time Assistance – Provides a one-time credit up to $300 for customers in temporary crisis.

Contact Mountain View Utility Billing to learn more about these bill pay assistance options and see if you qualify. Help is available!

Manage Your Account Online

In addition to paying your bill, Mountain View’s online portal allows you to:

• View statement history
• Monitor usage
• Set up paperless billing
• Submit meter readings
• Request service changes
• And more!

So be sure to create an online account to access these features and easily manage your utility services.

Switching to Paperless Billing

Tired of clutter from physical bills each month? You can opt into paperless billing to get statements electronically instead. Just log into your online account and switch your settings to paperless.

You’ll get an email each month when your new statement is ready to view. This saves paper and ensures you never misplace a bill again. The choice is yours!

Let Mountain View Utility Billing Know

If you have questions about your bill, need to update your account details, or experience any issues with payment options, Mountain View’s utility billing department is there to help:

Phone: 650-903-6365
Email: [email protected]

Don’t hesitate to reach out to them with any utility billing needs. They are available to assist residents Monday-Friday during regular business hours.