Paying your Msd St. Louis bill doesn’t have to be a hassle. Msd gives customers a number of easy ways to pay that will work for them. For this complete guide, we will talk about everything you need to know to pay your Msd St. Louis bill.
Overview of Msd St. Louis
First, a quick overview for those unfamiliar with Msd St. Louis. MSD stands for the Metropolitan St. Louis Sewer District. They handle the St. Louis area’s wastewater and stormwater. Louis region.
These seven treatment plants process more than 300 million gallons of wastewater every day. MSD is in charge of running and maintaining the sewer system that serves more than a million people in St. Louis City and 90% of St. Louis County.
Msd is also responsible for managing rainfall and stormwater to prevent flooding. They maintain and operate a network of pumping stations, combined sewers, and separate stormwater sewers across the service area.
Msd sends you a bill for wastewater and stormwater service every month or three months. Keep reading to learn how to pay this bill.
Payment Options from Msd
Msd offers several payment options tailored to customer needs and preferences:
Pay Online
The fastest and most convenient way to pay is online through Msd’s SmartPay system. You can make one-time payments or set up recurring payments. SmartPay accepts payments from bank accounts, credit cards, and debit cards.
To start using SmartPay, visit https://myaccount.stlmsd.com and set up an account. You’ll need your Msd account number and mailing zip code. Once your account is created, you can securely store payment information for future bills.
Pay by Phone
Call 1-866-281-5737 to pay your bill over the phone. You can use bank accounts, credit cards, or debit cards. This is a quick option when you don’t have time to log into your SmartPay account.
Pay by Mail
Mail your check or money order along with the payment stub from your paper bill to:
Metropolitan St. Louis Sewer District
PO Box 437
St. Louis, MO 63166-0437
Allow 5-7 business days for mailed payments to process. Don’t mail cash – checks or money orders only.
Pay in Person
Bring cash, checks, or money orders to the Msd office at:
2350 Market St.
St. Louis, MO 63103
Payment drop boxes are also available 24/7 outside the building entrance. Payments received after 3:30pm process the next business day.
You can also pay at nearly 200 authorized payment locations around St. Louis. Find a location near you at https://www.stlmsd.com/customers/billing-rate-information/payment-options.
Customer Assistance Program
Qualified low-income, elderly, and disabled customers can receive a 50% rate reduction through Msd’s Customer Assistance Program. Visit https://www.stlmsd.com/customers/billing-rate-information/billing-assistance-programs to check eligibility and apply.
Payment Tips & Reminders
Follow these tips and reminders for smooth bill payment:
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Schedule recurring SmartPay payments to avoid late fees. Pick a date right after your bill generates.
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Pay as early as possible to allow time for processing. Avoid delays near the due date.
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Keep your account information up to date with Msd for accurate bills. Report moves, ownership changes, etc.
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Contact Msd if you need to set up alternative payment arrangements for past due balances.
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Watch out for scams – Msd does not call customers demanding payment info.
Understanding Your Msd Bill
Before paying your bill, take a minute to understand what you’re being charged for. Msd bills have two main components:
Wastewater Charges – For operation and maintenance of the sewer system and treatment plants. Based on your winter water usage.
Stormwater Charges – For maintenance and improvements to storm sewers and drainage systems. Based on the amount of impervious surface on your property.
Usage, rates, and property details determine your total bill amount each month. Check your bill carefully and contact Msd with any questions.
The Clean Water Pledge
Did you take the Clean Water Pledge yet?
SAFELY DRAIN YOUR POOL. Chemicals used in pools can damage streams.
HOLD THE SALT. Try shoveling before salting. Too much salt can damage streams.
Projects in the Works
Understanding Your MSD Bill
FAQ
What is the phone number for Missouri sewer bill payment?
Call the Billing Contact Center at 1 (866) 281-5737 to pay using your bank account, credit or debit card.
How to file a claim with MSD St. Louis?
If you experience a basement backup or see a sewer overflow, blocked stormwater inlet, or suspect damage to a sewer pipe, please don’t hesitate to reach out to MSD customer service at (314) 768-6260. They may dispatch an investigator to discover whether MSD has the ability to alleviate the situation.
What is the 800 number for MSD?
Customers who are current on their account would not receive a call. If you are contacted by someone claiming to be an MSD employee and asking for phone payment, or have any questions regarding your account, please call our Billing Department at 1 (866) 281-5737.
How do I pay my water bill in St. Louis?
Payment for water-refuse services is due 15 days after the billing date. You can pay your water and refuse bill in person at a number of locations, by mail, over the phone, over the internet at payitstlouis.com, or by direct deposit from a checking or savings account. com [payitstlouis. com].
How do I pay my MSD Bill?
A convenient service MSD uses to offer alternative options to pay your bill. SmartPay will provide the assurance that your bill gets paid the easiest and fastest way possible. How do I make a payment? As long as you have a bill due, you can make a payment on any accounts assigned to your user ID.
How do I pay my Metropolitan St Louis Sewer District Bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Where can I get help with questions about my Metropolitan St. Louis Sewer District bill? You can call 314-768-6260 or email CustomerSvc@stlmsd with your billing questions. com).
What is MSD SmartPay?
A convenient service MSD uses to offer alternative options to pay your bill. SmartPay will provide the assurance that your bill gets paid the easiest and fastest way possible. How do I make a payment?.
How can I contact MSD billing?
Contact MSD Billing Customer Service at 1(866)-281-5737 or email Billingquest@stlmsd. com. Your MSD Account: User ID: Password: User ID or Password error. Sign up now Forgot your User ID? Forgot your Password? Privacy Policy Terms of Use Billing FAQs Online Help Please Wait.
How do I contact STLMSD Billing?
For Billing inquiries, you can contact STLMSD Billing at 1(866)-281-5737 or email them at [email protected].
How do I contact MSD if someone asks for phone payment?
If you are contacted by someone claiming to be an MSD employee and asking for phone payment, or have any questions regarding your account, please call our Billing Department at 1 (866) 281-5737. For helpful hints on how to avoid utility scams, please visit Utilities United Against Scams at www. utilitiesunited. org.
