Mt. Wheeler Power will implement a rate adjustment starting January 2025 to ensure we continue providing reliable power to our members while addressing the rising costs of critical materials, infrastructure maintenance, and the growing demands on our system.
These changes are essential to maintaining the reliable service our members depend on while addressing inflationary pressures and rising fixed costs. Despite these adjustments, Mt. Wheeler Power remains committed to providing affordable energy, which is why we continue to work diligently to keep our rates among the lowest in Nevada and Utah.
We understand that rate changes can be concerning. The impact of this adjustment will vary based on factors such as individual usage and rate classification. Conservation efforts will play a significant role in keeping bills low. We encourage members to contact us for guidance on managing energy use.
If you have any questions or would like more information on how these changes will affect your bill, please reach out to our Member Services team at 775-289-8981 or 800-977-6937.
We are committed to providing clear, transparent information and supporting you every step of the way.
Mt. Wheeler Power invites you to make a difference this holiday season through our annual Santa’s Elves Christmas Assistance Program. Over 100 ornaments now adorn our holiday tree in the Ely office lobby, each carrying the wish of a local child in need. For more than 30 years, this program has helped bring joy and relief to families facing financial challenges, and this year, we hope to continue that tradition with your support.
How to Participate: Stop by our Ely office at 1600 Great Basin Blvd., Monday through Thursday from 7:00 a.m. to 5:30 p.m., and choose an ornament from our holiday tree. Each ornament represents a child’s holiday wish, including toys, clothing, and essential items. You can also make a monetary donation through the end of the year, which will help us cover the remaining needs of families in our community.
Stay informed and take action on policy decisions that will shape our access to affordable, reliable energy for decades to come.
Mt Wheeler Power provides electricity to homes and businesses across several counties in Nevada and Utah. As a customer, you receive a monthly statement for your electricity usage that needs to be paid by the due date. This guide will outline the easiest ways to pay your Mt Wheeler Power electric bill.
Overview of Mt Wheeler Power Billing
Mt Wheeler Power sends out bills around the 20th of each month covering your electricity usage and applicable service fees.
Payment must be received by the due date shown on your statement, usually within 20 days of the billing date, to avoid late fees.
For example if you receive your June statement on June 20th payment would be due by July 10th in most cases. Check your individual statement for the exact due date each month.
Ways to Pay Your Mt Wheeler Power Electric Bill
Mt Wheeler Power offers several payment options to choose from:
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Online – Pay via SmartHub account access or the one-time guest payment option, Fast and secure
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Phone – Call their office at 775-289-8981 or 800-977-6937 to pay over the phone with a card or checking account.
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Mail – Send a check or money order to Mt Wheeler Power, PO Box 151000, Ely, NV 89315 Allow 5+ days for mailed payments
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In person – Pay with cash, check, or card at their Ely or Eureka office during business hours.
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Drop box – A drop box is located outside each office for after-hours check/money order deposit.
Paying online is the most convenient option for most customers. Let’s look at how to pay online using SmartHub or the guest payment portal.
Paying Your Mt Wheeler Power Bill Online
Mt Wheeler Power offers an online account management system, SmartHub, for customers to easily pay bills electronically. You can also make one-time payments as a guest without logging in.
Paying as a Registered SmartHub User
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Go to mwpower.smarthub.coop or access it through their website.
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Log into SmartHub with your username and password.
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Select Billing & Payments.
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Choose Pay Now to make a one-time payment.
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Enter your payment amount and submit.
Paying as a Guest
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Go to mwpower.smarthub.coop and select Pay Now under Guest Payment.
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Enter your Mt Wheeler account number and the account holder’s name.
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Choose a payment amount and enter your credit/debit card or bank account details.
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Review payment details and select Continue.
Once submitted, your payment will be immediately processed. You’ll receive a confirmation number and email for your records.
Benefits of Paying Online
Paying online through SmartHub offers many benefits:
- Secure encrypted payments
- Avoid late fees with instant processing
- Payment reminders and autopay options
- View usage history and billing statements
- Mobile app to pay on the go
- Card saving for easy repeat payments
- 24/7 availability – pay anytime!
Avoid Late Fees and Disconnection
Mt Wheeler Power assesses the following fees for unpaid bills:
- Late fee of 5% if not paid by due date
- Disconnection warning notice sent if still unpaid
- Electricity service shut off for non-payment
- Reconnection fee to restore service after disconnect
Paying your bill by the due date keeps your account in good standing. Online payments are processed right away, protecting you from late penalties.
Payment Assistance Programs
If you are struggling financially and unable to pay your Mt Wheeler Power bill, contact their office immediately to ask about possible assistance programs or payment arrangements.
With open communication, they can work to avoid service interruption and make paying your bill more manageable. Don’t wait – call right away if you anticipate difficulty with payment.
Mt Wheeler Power is committed to serving their community. Reach out to them if you need help with your electric bill.
We appreciate your interest in our company and look forward to the potential of working together in the future. All prior applications are not kept on file.
Mt. Wheeler Power, Inc. is an Equal Opportunity Provider and Employer
Rural communities depend on voters like you to ensure our elected officials truly represent us.
Stay informed and take action on policy decisions that will shape our access to affordable, reliable energy for decades to come.
