A Step-by-Step Guide to Paying Your Wake Health Bill Online

Receiving medical care from any of the Wake Health hospitals and clinics leads to billing statements that must be paid promptly Wake Health offers an online bill payment system to make it easy and convenient to pay your medical bills.

In this comprehensive guide, I’ll walk through everything you need to know about paying your Wake Health medical bills through the online portal.

Important Dates for the Wake Health Billing Transition

Before diving in, it’s important to note that Wake Health is transitioning their billing system in early 2024. Here are some key dates to know:

• March 2, 2024 – The cutoff date for “old” Wake Health billing vs “new” Atrium Health billing.

• Bills for dates of service before March 2, 2024 should be paid through the legacy Wake Health online system or by phone/mail

• Bills for dates of service after March 2, 2024 will be billed by Atrium Health and should be paid through the new MyAtriumHealth portal.

• June 30, 2024 – The retirement date for the myWakeHealth patient portal. After this, all billing and account management will transition to the new MyAtriumHealth portal.

• Before March 2, 2024 – Pay Wake Health bills through Pay as Guest or mail/phone

• After March 2, 2024 – Pay Atrium Health bills through MyAtriumHealth portal

Now let’s look at how to pay bills in the legacy Wake Health system before the transition.

Paying Old Wake Health Bills Online Through Pay as Guest

To pay any Wake Health medical bills for care received before March 2, 2024, follow these steps:

• Go to Pay as Guest on myWakeHealth

• Enter your Wake Health account number from your statement

• Enter the last 4 digits of the guarantor’s SSN to verify identity

• Select the visit account(s) you want to pay

• Enter your payment information and submit

This will allow you to make a one-time payment on the outstanding Wake Health bills owed.

Other Ways to Pay Old Wake Health Bills

In addition to Pay as Guest, you have these options to pay bills prior to March 2, 2024:

• By phone – Call 336-716-3988 or toll-free 877-983-7497

• By mail – Send check or money order to the address listed on your statement

• In person – Visit the Patient Financial Services office at your Wake Health facility

The Pay as Guest online option is the simplest for one-time payments, but you can utilize any of the above payment channels based on your preferences.

What to Expect for New Atrium Health Billing

For medical care received after March 2, 2024, your bills will come from Atrium Health and payments should be made through the MyAtriumHealth patient portal.

Here’s what to expect with the new Atrium Health billing process:

• You’ll receive paper bills in the mail unless you opt into paperless

• Bills will have a new look and format but include the same information

• You can pay online through MyAtriumHealth using your existing myWakeHealth login

• New customer service numbers will be listed for billing questions

• The same in-person and mail options exist as well

The new MyAtriumHealth portal will offer enhanced features and convenience for managing all aspects of your medical billing and records. Paying bills online will be simple and straightforward.

Tips for Hassle-Free Medical Bill Payment

No matter which billing system you’re using, these tips can help ensure on-time payment of your Wake Health medical bills:

• Open bills promptly and pay by the due date to avoid late fees

• If you can’t pay in full, call to set up a payment plan

• Update your contact information if you move or change phone numbers

• Opt-in to paperless bills through the patient portal to get notifications

• Set payment reminders on your calendar to avoid forgetting

• Ask about financial assistance if eligible based on income

Paying medical bills promptly is important, but Wake Health offers support if you need help. Follow this guide to easily pay your Wake Health bills online, by phone, or mail.