With Cedar Pay, NAPA has made it easier for people to pay their bills, and patients with outstanding balances after insurance have paid more, by 71%.
NEW YORK, Dec. 3, 2024 /PRNewswire/ — North American Partners in Anesthesia (NAPA), the leading single-specialty anesthesia company in the U. S. , has enhanced its billing process through a partnership with Cedar, the leading financial experience platform. In the first year of working with Cedar, NAPA saw a 2071 percent rise in payments from patients who had money left over after insurance.
“Through our partnership with NAPA, weve been able to build trust in every patient payment. ” – Florian Otto, Cedar.
The challenges related to anesthesia billing create a unique burden for both patients and clinicians. Complex and unexpected bills can deter or delay patients from paying; this leads to financial strain for clinicians. As a result of NAPA’s desire for a more open approach, Cedar Pay was put in place to clear up the billing process for anesthesia and make the revenue cycle process friendlier for patients.
“We recognize that patients are often surprised when they receive a separate anesthesia bill after their procedure,” said Lynn Van Houten, Vice President of Revenue Cycle Services at NAPA. “Cedar has enabled us to transform our billing into a seamless, transparent process that builds trust with patients. This approach reinforces our commitment to our hospital and surgery center partners, as well as our NAPA Managed Services clients, to deliver high-quality anesthesia services through every interaction, including the financial experience.”
With Cedar Pay, a leading patient financial engagement and payment platform, NAPA replaced traditional dunning approaches with a patient-centric engagement strategy, utilizing:
“Many of the challenges associated with healthcare billing are not new, such as navigating various siloed interactions with multiple stakeholders beyond the provider. When we surveyed patients, we found that 40% wont pay their bill if they cannot understand the administrative experience,” said Florian Otto, CEO and Co-founder of Cedar. “Through our partnership with NAPA, weve been able to use a personalized, omnichannel approach to build confidence and trust in every patient payment.”
With Cedar Pay, an impressive 85% of payments are now made using online and automated phone tools, with over half of engaged patients completing payments and 89% patient satisfaction with the billing process.
“Our teams are always striving to innovate and elevate our billing process by embracing new tools and fresh approaches,” said Michele Tassone, Senior Director of Revenue Cycle Services at NAPA. “Cedars commitment to innovation makes them an invaluable partner, and were excited to continue our work with them.”
To learn more about NAPAs successful partnership with Cedar, read the full case study here.
About CedarCedar is the leading financial experience platform for healthcare providers who prioritize patients. Cedar delivers healthcares top patient financial experience platform for modern revenue cycle teams. Starting with consumer-grade technology, we offer the only platform that integrates a patients billing and benefits information in one simple payment experience. Our platform is a must-have for finance leaders to increase patient payments while boosting patient loyalty. To learn more, visit www.cedar.com and join us on LinkedIn, X, and YouTube.
About North American Partners in Anesthesia As a clinician-led organization, North American Partners in Anesthesia (NAPA) is redefining healthcare, delivering unsurpassed excellence to its partners and patients every day. NAPA has grown to become the nations leading single-specialty anesthesia company. Our nearly 5,000 clinicians serve more than 2 million patients annually at nearly 400 healthcare facilities in 23 states. For more information, please visit NAPAanesthesia.com.
Having car troubles can be a huge hassle and expense. As every driver knows, auto repairs and maintenance are unavoidable if you want to keep your car in good working order. But while repair costs are often unavoidable, the payment process doesn’t have to be a burden. That’s where Napa Bill Pay My Secure Bill comes in.
What is Napa Bill Pay?
Napa Bill Pay is an online payment platform that allows customers to easily pay their bills for auto repairs, parts, and services from Napa Auto Parts stores. With Napa Bill Pay My Secure Bill, you can review your charges, securely pay your bills online, setup automatic payments, and manage payments for all your Napa Auto Care Centers expenses right from your computer or mobile device.
Here are some of the key features of Napa Bill Pay:
- Single login: Access all your Napa bills from multiple stores in one place.
- Flexible payment options: Pay by credit card, debit card or e-check.
- Automatic payments: Setup recurring, automated payments so you never miss a bill.
- Paperless billing: Receive and view bills electronically rather than through the mail.
- Account management: Update payment info, review payment history, change auto-pay settings.
Why Use Napa Bill Pay?
Paying your auto repair and maintenance bills through Napa Bill Pay has a number of advantages:
Convenience
- Pay bills anytime, anywhere in just a few clicks. Avoid mailing paper checks or visiting stores in person.
- Setup text or email reminders for due dates so you never miss payments.
- Store payment information securely for faster checkout.
Control
- Review charges before paying so there are no surprises.
- Choose from multiple payment methods including credit/debit cards and bank accounts.
- Adjust automatic payment dates and amounts as needed.
Efficiency
- Go paperless and avoid clutter from mailed invoices.
- Automatic payments save time over manually paying each month.
- Easy access to payment history to track expenses and cash flow.
Security
- Payment info is encrypted and securely stored.
- Email and text notifications if suspicious activity is detected.
- No need to share financial info directly with repair shops.
How Napa Bill Pay Works
Using Napa Bill Pay to manage and pay your auto repair bills is simple:
1, Register
Go to napaonline. com and click “Sign In” to make a new account for Napa Bill Pay. Enter your basic contact and payment information.
2. Link your bills
Use your Napa repair invoices or account numbers to link all your bills within your profile. New charges from Napa Auto Care Centers will automatically populate in your account.
3. Review & pay
Log into your Napa Bill Pay account to review itemized charges for parts, labor or services. Select a payment amount and method and submit with one click.
4. Manage payments
Update payment info, check balance or payment history, set up automatic payments, and customize notifications for due dates and account activity.
Getting Started with Napa Bill Pay
Get ready to make it easier to pay for your next auto repair? Here’s how to start using Napa Bill Pay right away:
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Step 1: Get register at napaonline.com
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Step 2: Enter your 12-digit Napa Bill ID from any invoice to link your account
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Step 3: Select your preferred payment method such as credit card or bank account
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Step 4: Review charges, double check details, and click pay!
And that’s it! With Napa Bill Pay, you can now manage and pay for all your Napa Auto Care Centers services in one convenient place online. Say goodbye to mailing checks and scrambling to pay unexpected car repair bills on time. Napa Bill Pay’s online platform offers a simple, secure way to take control of your auto maintenance payments.
Frequently Asked Questions
Here are answers to some common questions about Napa Bill Pay:
Is there a fee to use Napa Bill Pay?
No. Napa Bill Pay is a free service to help customers easily manage payments.
Can I pay bills for multiple cars or Napa stores?
Yes. All of your family’s cars can be linked to one Napa Bill Pay account, and bills from any Napa Auto Care Center in the country can be rolled into it.
What payment methods can I use?
Napa Bill Pay accepts Visa, Mastercard, Discover, American Express credit/debit cards, and payments directly from bank accounts.
Is my payment and account information secure?
Yes. Napa Bill Pay uses advanced encryption and security measures to keep your information safe and stop people from getting to it without your permission.
When will payments process?
Online payments are processed immediately. Automatic payments will process on their scheduled date. Allow 1-2 billing cycles for payments to fully reflect on your account.
Can I update my payment information?
Yes. You can update or remove credit cards or bank accounts any time within your Napa Bill Pay account settings.
Wrap Up
Napa Bill Pay My Secure Bill makes it simple and stress-free to take care of auto repair bills. With online payments, paperless billing, automated payments, and account management, Napa Bill Pay gives you control over one of the most tedious parts of car ownership – paying repair bills. Simplify your life and try Napa Bill Pay today!
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