The new bill pay phone option makes it easier to pay your National Fuel bill. With this service, you can pay your gas bill quickly and safely over the phone, 24 hours a day, seven days a week. You don’t have to wait until business hours or log in to your account online. Your payment will be processed and your account will be up to date in just a few steps.
Why Pay Your Bill by Phone?
There are lots of great reasons to use National Fuel’s service to pay your bill over the phone.
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You can make a payment right away by calling the number and following the on-screen instructions. No filling out forms or signing into your account.
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Available 24/7 – You can use the phone to pay at any time, day or night, even on weekends and holidays, unlike when you pay online or by mail. You can take care of your bill on your schedule.
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Multiple payment methods – Pay over the phone using your checking account, credit card, or debit card. Lots of flexible options!
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Secure process – Rest assured the automated phone system uses the latest encryption technology to keep your payment information safe.
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Saves time – Avoid the hassle of writing and mailing checks or navigating your online account. Bill pay by phone is designed to be quick and hassle-free.
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No fees – National Fuel does not charge any fees for using the bill pay phone system. Payments of any amount can be made for free.
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Receipt provided – Once your payment goes through, you will be given a confirmation number to serve as your receipt. Simple and convenient!
How to Pay Your National Fuel Bill by Phone
Paying your gas bill over the phone only takes a few minutes. Just follow these steps:
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Step 1: Call 1-855-437-1168. This is National Fuel’s dedicated bill pay by phone number.
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Step 2: Enter your 10-digit account number when prompted. This connects your call to your account.
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Step 3: Select your method of payment. Choose between credit/debit card, checking account, or routing and account number.
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Step 4: Enter your payment information according to the prompts. Have your payment details handy when you call.
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Step 5: Follow prompts to complete payment. Your payment amount will be withdrawn from your selected account.
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Step 6: Note the confirmation number at the end of the call. This is your receipt for the transaction.
And just like that, your bill is paid! The whole process should only take about 5-10 minutes depending on any wait time.
Tips for Paying Your Bill by Phone
To ensure a smooth bill pay experience, keep these tips in mind:
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Have your account number ready – This is needed to access your account.
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Know your payment details – To complete payment you’ll need account numbers, card numbers, etc.
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Call from a quiet area – This will help you hear the prompts clearly. Avoid background noise.
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Pay a few days before your due date – To allow time for the payment to process to your account.
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Jot down your confirmation number – This is proof your payment went through.
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Check your account afterward – Log in and confirm your new account balance.
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Save the phone number – Add 1-855-437-1168 to your contacts for quick access next time.
The Benefits of Paying by National Fuel’s Automated Phone System
National Fuel’s new pay by phone system was designed to provide maximum convenience to customers. Some key features and benefits include:
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Accepts multiple payment types – Pay with credit card, debit card, or bank account. You choose!
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Landline or mobile – Call from your home phone or cell phone. Whichever you prefer.
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Secure encrypted system – Your financial information is protected and safe.
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24/7 availability – Unlike website payments, the automated system never closes.
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Quick account updates – Payments are credited to your account promptly.
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Easy to use – Simple voice prompts guide you through the payment process.
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No fees – Payments of all sizes can be made for free.
The bill pay by phone option makes life easier for National Fuel customers. Now you can take care of your gas bill on your schedule and from anywhere. Try it out next time your bill comes due for unbeatable convenience.
Answering Common Questions about Pay by Phone
Many customers have questions about how the new pay by phone system works. Here are answers to some frequently asked questions:
What phone number do I call?
The number to call is 1-855-437-1168. This is a dedicated line just for bill payments.
What payment methods can I use?
You can pay by credit card, debit card, or checking account. Visa, MasterCard, Discover and American Express are accepted.
Is paying by phone secure?
Yes, the system uses advanced encryption and security measures to protect your information. All payments are processed through a secure provider.
When will the payment appear on my account?
In most cases, the payment is credited to your account within an hour. Allow 1-2 business days if paying on weekends or holidays.
Can I get a receipt?
Yes, you will be provided a confirmation number at the end of the call to serve as your receipt.
Is there a fee to use the pay by phone service?
No. National Fuel does not charge any fee for automated phone payments.
Can I split my payment between multiple cards/accounts?
Unfortunately, no. Each phone payment can only be made from one payment method.
Paying your gas bill over the phone is super convenient with National Fuel’s new automated system. Give it a try today and make bill paying a breeze!
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Whenever you have a question, problem or a complaint about your gas service or bill, please call us at 1-800-365-3234. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
Contact us by email to send us your questions, comments and suggestions.
For Gas Emergencies Call:
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
Have a Gas Emergency?
24 Hours a Day