Paying your gas bill on time is important to avoid late fees and potential service interruptions. If you are a National Fuel customer looking to pay your bill, there are a few different options available to get in touch with the company and make sure your payment goes through. In this article, we’ll provide an overview of National Fuel’s phone numbers, locations, and online payment options to help make paying your gas bill as easy as possible.
Overview of National Fuel
First, let’s provide some background on National Fuel. The company provides natural gas service to over 750,000 customers across New York and Pennsylvania. They offer both residential and business gas service, as well as operate an extensive pipeline network for gas transmission and storage.
National Fuel is an integrated energy company, meaning they are involved in the full natural gas supply chain from production and transportation to local distribution. This gives them control over pricing and reliability for their customers.
The company is over 100 years old and continues to invest in improving their gas infrastructure and customer service capabilities. This includes offering multiple ways for customers to get in touch to take care of billing and payment needs.
Ways to Contact National Fuel for Bill Pay
If you need to get in touch with National Fuel to pay your gas bill or discuss your account, here are the main options available:
By Phone
The quickest way to take care of billing needs is to call National Fuel directly. They have dedicated customer service agents ready to assist you.
For New York Customers
- Buffalo area: 716-686-6123
- Outside Buffalo: 1-800-365-3234
For Pennsylvania Customers
- Erie area: 814-871-8200
- Outside Erie: 1-800-365-3234
Phone support is available Monday through Friday from 7am to 6pm local time, excluding holidays. Just call the number for your area and be prepared with your account information to expedite the process.
In Person
You can also pay your National Fuel bill in person at one of their local offices Here are some of the main locations
New York
- Buffalo – 610 Main St
- Jamestown – 517 Fairmount Ave
- Dunkirk – 620 Central Ave
Pennsylvania
- Erie – 701 State St
- Warren – 315 Pennsylvania Ave West
Visiting an office allows you to pay with cash or money order and get assistance from staff on billing questions. Hours vary by location, so check their website first.
Online Bill Pay
For fast and convenient bill payment 24/7, National Fuel offers online account access. You can pay your bill online using their self-service customer portal.
First, you’ll need to create an online account using your account number. Once set up, you can securely pay your bill by credit/debit card or electronic check. You can also see your current balance and payment history.
Online bill pay is a great option for managing your account digitally on your own schedule. Just be sure to log in and pay by the due date to avoid late fees.
By Mail
Sending your payment by mail is always an option as well. You will want to allow 7-10 business days for standard mail delivery to ensure your payment is received on time. Be sure to include your remittance slip and write your account number on the check.
The main mailing address for payments is:
National Fuel
PO Box 371835
Pittsburgh, PA 15250-7835
Just be aware that lost or delayed mail could result in late fees, so allow enough time or use another payment method to be safe.
Tips for Calling About Your Bill
When you do need to call National Fuel about your account or to make a payment, keep these tips in mind for the best experience:
- Have your account number ready to pull up your information quickly
- Know your current balance and amount you intend to pay
- Write down the confirmation number at the end of the call
- Ask about payment extensions or budget billing if having trouble paying
- Notify them right away if your mailing address changes
- Ask questions if you need help understanding a charge
Calling with your account details prepared helps the process go smoothly. The agents can quickly locate your account, process payments, and address any billing concerns you may have.
Avoid Late Fees and Service Disruptions
The most important thing is paying your National Fuel bill by the due date every month. This avoids:
- Late payment fees – typically 1.5% per month
- Collection notices and additional fees
- Potential service disruption if account remains unpaid
So be sure to pay on time and utilize the available options to get in touch with National Fuel for bill pay. You can call their customer service line, visit a local office, pay online, or mail a check. Just pay close attention to due dates and processing times for each method.
Reaching out promptly if you anticipate difficulty paying is also recommended. The customer service agents can explain available payment plans or assistance programs you may qualify for as a customer.
By understanding the various ways to contact National Fuel for billing needs, you can easily keep your gas service active and avoid unnecessary fees. Don’t hesitate to use their customer service phone numbers or online account tools to pay your bill and address any account issues. Maintaining open communication and paying on time provides peace of mind that your gas service will continue uninterrupted.
811 Call Before You Dig
Call 8-1-1 before you dig to have your utility lines marked for free.
(Minimum 20 min. delay)
11:09 AM
Whenever you have a question, problem or a complaint about your gas service or bill, please call us at 1-800-365-3234. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
Contact us by email to send us your questions, comments and suggestions.
For Gas Emergencies Call:
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
Have a Gas Emergency?
24 Hours a Day
National Grid: How To Pay Your Bill
FAQ
Where can I pay my national fuel bill?
National Fuel’s bill pay portal is handled through Invoice Cloud. The portal features an improved customer experience and multiple payment options.
What is the phone number for National Fuel One Time payment PA?
Please call us at 1-800-365-3234 if you have a question, problem, or complaint about your gas service or bill.
How do I pay my Oklahoma natural gas bill by phone?
You can use our Interactive Voice Response (IVR) system, call, write a check, or use a credit or debit card to pay your Oklahoma Natural Gas bill. Call 800-664-5463 and follow the prompts to pay through IVR or to speak with a customer service representative.
Does National Fuel have a grace period?
We won’t send a Final Termination Notice for nonpayment until at least 20 days have passed since the due date. If you think there is a mistake on your bill, we will postpone termination and investigate your account.
How do I pay national fuel by phone?
National Fuel customers can pay Invoice Cloud over the phone, and they accept Visa, MasterCard, Discover, American Express, and Electronic Check. Pay by phone 24/7, even outside of regular business hours. Call 1-855-437-1168 from a landline or a cell phone to use our secure automated phone payment system and make a payment.
How do I contact national fuel?
Speech or hearing-impared customers should call 711 or 1-800-622-1220. As soon as you smell gas, you should leave your house and go somewhere safe before calling National Fuel. National Fuel’s main Buffalo customer service phone number is 1-716-686-6123. Outside of the Buffalo area, call 1-800-365-3234. Also includes bill pay info.
Does national fuel have a bill pay portal?
The portal features an improved customer experience and multiple payment options. If you need further assistance with your National Fuel Online Account, please visit our Contact Us page. National Fuel’s bill pay portal is now handled through Invoice Cloud. The portal features an improved customer experience and multiple payment options.
How do I pay my national fuel electricity or gas bill?
To pay your National Fuel electricity or gas bills, there are different options to suit your preference. Customers can pay their bill automatically, using the Direct Payment Plan. Direct Payment is the easiest way to pay your bill. The amount due is automatically withdrawn on the bill due date. The full amount owed.
How do I send a gas bill to national fuel?
Include your check or money order, along with the paper bill stub. Write your National Fuel account number on your check, and make your check out to National Fuel. Send letter to: Gas payments, National Fuel Gas, P. O. Box 371835, Pittsburgh, PA 15250-7835 Budget plan enables you to spread out your bill equally over the year.
How do I pay my fuel bill?
A list of National Fuel Agencies is given below. You can pay in person at a National Fuel Agency or a walk-in payment center. You can pay by cash, check or credit card. Walk-in payment centers are located in many supermarkets, shopping centers, or internet cafes. Include your check or money order, along with the paper bill stub.
