For National Grid customers looking for a quick and easy way to pay their gas or electric bill, paying by phone is a convenient option. National Grid offers an automated bill payment system that allows customers to make secure credit/debit card or checking account payments over the phone in just a few minutes. This comprehensive guide provides everything you need to know to pay your National Grid utility bill by phone.
Overview of Paying by Phone
National Grid customers can call the automated pay-by-phone system at 1-800-664-6729 to make one-time bill payments 24/7 You’ll need to have your 14-digit account number and payment information ready Payments can be made via credit/debit card, checking account, or savings account. There are no fees for paying directly from a bank account.
Pay-by-phone provides a quick, simple way to pay your National Grid bill without the need to register for an online account or mail in a payment. However, one-time phone payments may take 1-2 business days to process.
Step-by-Step Guide to Paying by Phone
Follow these simple steps to pay your National Grid bill over the phone
1. Call the Pay-by-Phone Number
Call National Grid’s automated pay system at 1-800-664-6729. This number works for both gas and electric account payments.
2. Enter Your Account Number
When prompted, use your phone to enter your 14-digit National Grid account number located on your paper bill or online account
3. Select a Payment Method
Choose whether you want to pay from your credit/debit card, checking account, or savings account.
4. Enter Your Payment Details
For credit/debit card payments, enter your card number, expiration date, and CVV security code. For bank account payments, enter your routing and account numbers.
5. Follow the Prompts to Complete Payment
Confirm your payment amount and submit your payment. Make note of your confirmation number.
The automatic system will guide you through the entire payment process. Have your account and payment information ready before you call.
Payment Methods and Fees
National Grid accepts these payment methods via phone:
- Credit/Debit Card – Visa, Mastercard, Discover, American Express. Convenience fees apply.
- Checking Account – No fee.
- Savings Account – No fee.
Credit/debit card payments incur a $1.95 service charge. Paying directly from your bank account avoids fees.
Tips for Paying by Phone
- Call during off-peak hours to avoid long hold times.
- Have your account number and payment details handy to complete payment quickly.
- Save your confirmation number to track your payment.
- Contact National Grid if your payment doesn’t process within 2 business days.
- Update your account if your payment information changes.
Troubleshooting Tips
If you have trouble paying by phone, here are some things to try:
- Verify your account number was entered correctly.
- Check the automated menu for the proper prompts to complete payment.
- For declined cards, call your card issuer or update your card details if expired/changed.
- Speak clearly when providing your payment information to the automated system.
- Call National Grid if your bank account payment gets rejected for insufficient funds.
Convenient and Fast Bill Payment
Paying your National Grid bill by phone is secure, fast, and convenient. With just your account number and payment details, you can quickly take care of your bill without the need to mail payments or register for online access. For quick, simple bill payment 24/7, choose the pay-by-phone option next time your National Grid bill is due.
National Grid: How To Pay Your Bill
FAQ
Can I pay National Grid over the phone?
Customers can also pay over the phone by calling 1-800-322-3223. Customers will need to provide their account number and payment information when making a payment over the phone. After the payment is completed, a confirmation number will be provided. Customers can also pay their National Grid bill by mail.
How do I pay bills on my phone?
Pay a bill On your mobile device, open the Google Pay app . Tap Pay Bills. Type in the name of a biller. Make payment.
What is the 800 number for the Massachusetts National Grid?
How do I report a power outage or gas emergency? For gas leaks and emergencies, call 911 or 1-800-233-5325 right away. For power outages, please report outages online or call 1-800-465-1212.
What is the phone number for National Grid Upstate NY?
A complete list of National Grid phone numbers for customers in Upstate NY. PurposePhone Number(s)Purpose Gas EmergenciesPhone Number(s) 1-800-892-2345 or 911 24-Hour AssistancePurpose Report an OutagePhone Number(s) 1-800-867-5222 24-Hour Assistance.
How do I contact National Grid?
Make sure that you get to a safe place first before making the call. Customers in upstate New York wishing to reach National Grid’s customer service center should call 1-800-642-4272. Find out how to get in touch with National Grid. Call them if you have questions about your bill, how to pay it, how to start service, how to move, and more.
How do I pay my national grid Bill?
Visit a National Grid or authorized payment location. Have your 10 digit account number ready and call: to pay with bank account. Checks should be made out to National Grid and should be sent in the envelope that came with your bill. You can also mail them to National Grid P O. Box 371396 Pittsburgh, PA 15250-7396 Use your card:
How do I Activate my National Grid Service?
You can also find National Grid customer service phone numbers, the National Grid login, a list of all the ways you can pay your National Grid bill, and a link to the National Grid outage map for new customers. Whether National Grid delivers your electricity, gas, or both, the process for activating service is the same.
What are National Grid customer service hours?
National Grid’s customer service hours are from 7:00 a. m. to 7:00 p. m. , Monday through Friday. Please note that the customer service center is closed on weekends and holidays. Hearing/speech-impaired customers can dial 1-800-642-4272 ext. 711 for customer service.
What information do I need to call national grid?
If a customer calls National Grid to start service, they will need to give the following information: renters may need to give a copy of the rental agreement and/or the landlord’s contact information (name, address, phone number, etc.). First-time National Grid customer?.
What is National Grid customer service number in upstate NY?
National Grid’s customer service number in upstate New York is 1-800-642-4272. The mailing address is 300 Erie Boulevard West, in Syracuse, NY 13202-4250. Find customer service, emergency info, & more for National Grid in upstate NY here.
