Getting in Touch with National Grid to Pay Your Electric Bill

Paying your electricity bill is an important part of being a National Grid customer You want to make sure your payment goes through on time every month to avoid service interruptions But what if you have questions about your bill, need to set up new service, or are moving? Who do you call to talk to a real person at National Grid?

I’ll provide the various National Grid electric bill pay phone numbers in this article so you can get in touch with customer service to take care of your account. Keep reading to find the right contact info for your needs.

Overview of National Grid’s Customer Service Numbers

National Grid is one of the world’s biggest energy companies owned by investors. It serves more than 20 million people in New York, Massachusetts, and Rhode Island.

With such a huge customer base, National Grid provides several phone numbers to connect customers to the appropriate department and get assistance promptly.

In general, the National Grid electric bill pay phone numbers include:

• Emergency/outage number For gas leaks, electrical hazards, or power outages, call 1-800-465-1212 Available 24/7

• Call 1-800-322-3223 for customer service if you have questions about your electric bill, payments, or account. Available 7 AM – 7 PM on weekdays.

• Collections number: Call 1-800-322-3223 and ask to speak with the collections department if you need help paying your late electric bill. Available 7 AM – 7PM on weekdays.

• Moving/starting service: To start or stop electric service when moving, call 1-800-322-3223. Available 7 AM – 7PM on weekdays.

• Hearing impaired services: Customers with hearing impairments can contact National Grid through a special TTY/TDD line at 1-800-232-5460.

So those are the main National Grid electric bill pay phone numbers that customers call for billing, emergencies, collections, and things that have to do with moving. Read on for more details about each one.

Emergency and Outage Number

Hopefully you’ll never need to use it, but keep National Grid’s 24/7 emergency number handy in case of a dangerous electrical situation or sudden power outage.

The emergency and outage number is 1-800-465-1212.

Some examples of when to call this hotline include:

• You notice sparking or exposed wires outside your home.

• You see a downed power line on the ground.

• Your power suddenly goes out.

• You smell natural gas or suspect a leak.

• Your carbon monoxide detector goes off.

Any life-threatening electrical emergency warrants an immediate call to 1-800-465-1212. National Grid dispatchers are standing by at all hours to send a crew to assess hazardous conditions and get power restored safely.

During widespread power outages from storms, customers are also encouraged to call 1-800-465-1212 to report their outage. This helps National Grid pinpoint the location and extent of outages. Checking National Grid’s outage map online can also show known outages in your area during storms.

Bill Pay and Customer Service Number

The main phone number for National Grid customer service and billing questions is 1-800-322-3223. Available from 7 AM to 7 PM on weekdays, this line connects you with representatives who can help with:

• Understanding your electric bill and charges
• Making a payment by phone
• Setting up recurring payments
• Getting payment assistance if struggling
• Requesting an extension on a payment
• Establishing new electric service at a new home
• Closing your electric account when moving

So for any routine account needs, bill clarifications, payment issues, or move requests, 1-800-322-3223 is the go-to number.

Some tips for using the National Grid customer service line efficiently:

• Have your account number ready to pull up your information quicker.
• Select the appropriate menu options to get to the right department.
• Ask about budget billing to even out electricity costs over the year.
• See if you qualify for a discounted rate based on age, illness, or income.
• Get clarity on any charges or programs on your bill.
• Set up autopay or make recurring payments to avoid late fees.

Calling during peak hours between 9 AM and 5 PM could involve some wait time. So aim for early morning or early evening for the fastest service.

Collections Department Number

If you’ve fallen behind on paying your National Grid electricity bill, you may receive calls from the collections department asking you to pay the past due amount.

To work with collections directly regarding an overdue electric account balance, you can contact them at 1-800-322-3223.

When prompted by the auto attendant, choose the collections option to speak with a representative about your past due bill. They can:

• Review the total amount owed
• Set up a payment plan for your budget
• Apply any energy assistance funds to your balance
• Explain disconnection and reconnection procedures
• Discuss extending your service shut-off date if qualified

Some tips for dealing with National Grid collections:

• Stay calm and ask questions about repayment options.
• Don’t ignore calls or letters about past due bills to avoid further action.
• If unemployed or facing economic hardship, ask about earned income and energy assistance programs in your state. These can cover part of your utility bills.
• See if you qualify for budget billing, which spreads your costs evenly throughout the year into one fixed monthly payment.

Communicating with National Grid collections is key to getting back on track with payments and avoiding electric shutoffs.

Number for Hearing Impaired Customers

For those with hearing impairments, National Grid provides dedicated TTY/TDD services at 1-800-232-5460.

This text telephone line has operators on hand specially trained to assist hearing impaired customers with:

• Managing their accounts
• Making payments
• Reporting outages
• Asking billing questions
• Any other customer service needs

Hearing impaired National Grid users simply dial 1-800-232-5460 from their TTY device to reach helpful representatives. This direct line eliminates communication barriers and ensures equal access to National Grid’s services.

Starting or Stopping Service When Moving

Planning a move soon? Contact National Grid well in advance at 1-800-322-3223 to schedule connecting or disconnecting your electric service at your old and new addresses.

It can take up to 14 days lead time to set up a new account or terminate existing service, so phone in your move date as soon as possible. National Grid will need:

• The addresses involved
• The move in/out dates
• Account holder name, phone, email
• Your Social Security Number

Some tips for moving:

• Clarify billing at both locations so there’s no gap in service.
• Give at least 2 weeks’ notice before move in/out dates.
• Ask about transferring service to a new resident if applicable.
• Return old equipment and get new equipment installed if needed.
• Provide a forwarding address for final bills to be sent.

Coordinating your electric utility service early ensures power is flowing when you move into your new home and avoids any surprise charges.

Let National Grid Take Care of Your Electricity

Reliable power is something we often take for granted until there’s an issue. By knowing National Grid’s phone numbers for billing, collections, moves, and emergencies, you can stay on top of your electric service needs.

National Grid wants to make it as easy as possible for customers to manage their accounts, whether in person, online, or over the phone. Keep these National Grid electric bill pay phone numbers handy so you can get prompt, thorough support when needed.