NEP’s smart metering and minigrid infrastructure are flexible and customizable, making it the perfect solution for a variety of audiences and multifamily communities.
Paying your monthly energy bill to Nationwide Energy Partners (NEP) is easy and convenient through their online payment portal. Below we’ll cover everything you need to know about setting up an account, payment options, fees, and more.
Creating an Online Account
The first step is to register for an online account on the NEP payment portal. Here’s how to get started:
- Go to residents.nationwideenergypartners.com/pay-my-bill
- Select “Register” in the top right corner
- Enter your account number, property address, and email
- Create a password
After registering, you’ll gain access to view your account balance, payment history, monthly usage, and other details. Online account access makes managing your energy bill simple and convenient.
Payment Options
With your online account, you have various options for paying your NEP bill
Credit/Debit Card
Visa, Mastercard, Discover, and American Express are all accepted. There is a $3.99 processing fee per transaction when paying by card.
eCheck
Providing your checking account information allows you to pay directly from your bank account. eCheck payments do not incur any processing fees.
AutoPay
For hassle-free payments, enroll in AutoPay through your NEP account. This automatically deducts your balance each month on the due date from a card or bank account.
Pay Near Me
NEP has partnered with PayNearMe, allowing cash payments at any CVS Pharmacy or 7-Eleven. Provide your account number and pay your bill at the register.
You can still mail in a personal check or money order payable to Nationwide Energy Partners:
Nationwide Energy Partners
PO Box 93579
Cleveland, OH 44101-4579
Payments by mail take 5-7 days to process. Online and automated payments are recommended for faster processing times.
Payment Policies and Fees
Below are some key policies and fees to keep in mind when paying your NEP bill:
- Credit card fees are $3.99 per transaction
- eCheck payments do not incur fees
- Bills are due on the 10th of each month
- A late fee of 1.5% applies to unpaid balances after the due date
- Accounts unpaid for 60+ days are subject to disconnection
- A $30 fee is charged for returned payments
Avoid fees and keep your account in good standing by paying on time each month through your online account portal. NEP offers text and email bill reminders you can enable as well.
Getting Account Support
If you need any help with your online account, bill payment, or have general account questions, NEP’s customer support team is available:
Phone: 877-818-2637
Email: [email protected]
Hours: Monday-Friday 8AM–6PM EST
The NEP support team can walk you through setting up your online account, switching payment methods, deciphering your bill, payment arrangements, and any other needs.
Paying Your NEP Bill is Simple
Three Ways Ownership Unlocks Value
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Choice and Customization
NEP has a singular focus — the multifamily community. Whether it is a new build or conversion to an existing community, NEP has customized solutions that add speed and flexibility to the installation process. This allows you to choose the design and placement of your infrastructure. Discover How NEP Can Increase Your NOI
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Control and Value Creation
Offset staggering construction costs, acquire upfront financial gains, create an ongoing revenue stream that increases your Net Operating Income (NOI), and gain transparency into community and individual unit energy usage. All with no investment required. Discover How NEP Can Increase Your NOI
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Sustainability That Pays
We are committed to arranging 100% carbon-free electricity to every community we serve, significantly reducing greenhouse gas emissions. Our model creates a winning proposition for the owner, its residents and their evolving needs, and the communities we call home. Discover How NEP Can Increase Your NOI
NEP’s smart metering and minigrid infrastructure are flexible and customizable, making it the perfect solution for a variety of audiences and multifamily communities.
Add value and increase the NOI of your property through privatized electric infrastructure ownership. Get immediate access to upfront payments and recurring monthly income.
Gain visibility into the electric usage at your property through data and analytics. Automated move in/move out services, operational reports, and flexible billing, lead to improved overall operational efficiency.
NEP makes it simple for your residents. Our easy-to-use resident portal, unified bill, metering and rate accuracy, and expertise in arranging 100% carbon-free energy enhance the resident experience.
Nationwide Energy Partners – Our Bills & Rates
FAQ
How do I cancel my Nationwide Energy Partners service?
Do I need to do anything to set up or cancel my account? No. This is one of the many benefits NEP provides. People who move in will have their account set up automatically, and when they move out, it will be turned off automatically.
What do Nationwide Energy Partners do?
Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services.
Does nationwide energy partners have a payment vendor update?
Effective September 13, 2024, Nationwide Energy Partners HAS upDATeD our payment vendor. This necessary update makes the website better and easier to use, makes the registration process easier, and keeps the highest level of security. Residents (including those paying via autopay) may avoid this fee by paying via eCheck/ACH.
How do I contact nationwide Energy Partners?
You can call or text our great Resident Support team at 877-818-2637 or 614-918-2031, or you can fill out the Resident Contact Form. Nationwide Energy Partners provides innovative energy solutions that benefits residents and property managers alike. Contact us today at (800) 272-8337!.
What does National Energy Partners do?
We’ll cover upfront costs and project manage the entire process. Nationwide Energy Partners helps new and existing multifamily (MDU) properties in Ohio with custom, non-traditional ways to submeter their water and electricity. Contact us today!.
How do I pay my energy bill online?
Log in to your Resident Portal to pay your bills or sign up for autopay. While you’re there you can also learn more about your energy usage. Save time by paying your bill online through our website. Please note, one-time payments will require a small processing fee. Never have a late payment!.
How do I pay my NEP Bill?
Call 614. 918. 2031 or 877. 818. 2637 and select “option 2” to pay your bill through our 24/7 automated bill pay. You can also pay with our NEP Resident Support Team, 8 am to 6 pm, Monday through Friday. Please note processing fees may still apply to one-time payments. Payments are accepted in all Walmart and Kroger locations in the continental US.
