Convenient Ways to Pay Your NBU Bill by Phone

Paying your utility bill is an essential monthly task. With so many payment options available, choosing the right method to pay your NBU (New Braunfels Utility) bill can ensure it’s quick, easy, and hassle-free. One of the most convenient ways to pay is through NBU’s automated phone payment system. Read on to learn everything you need to know about paying your NBU bill by phone.

Overview of Paying NBU Bills by Phone

NBU offers an automated phone payment system that allows customers to pay their utility bill easily over the phone. Here’s a quick rundown of how it works:

• Call the NBU payment line at 1-844-863-7360. This automated system is available 24/7.

• Enter your 10-digit NBU account number and the amount you owe for prompt payment processing

• Choose whether to pay from your checking account, savings account or with a credit/debit card.

• Your payment will be immediately applied to your NBU account.

Paying by phone is quick, simple, and can be done on your schedule, anytime day or night. It’s one of the most popular and convenient ways NBU customers pay their utility bill.

Major Benefits of Paying Your NBU Bill by Phone

There are many excellent benefits to paying your NBU utility bill by phone:

• It’s fast – The automated system processes payments in real-time instantly.

• Available 24/7 – You can call to pay anytime, day or night, 365 days a year.

• Secure – Phone payments utilize secure PCI-compliant payment processing.

• Saves time – Avoid having to mail payments or visit a payment center.

• Flexible payment methods – Use your checking account, savings, or credit/debit cards.

• Receive instant payment confirmation – You’ll get confirmation details after paying.

• Accessible – Pay by phone from anywhere, whenever it’s convenient for you.

Paying by phone combines speed, flexibility, and ease for the ultimate bill payment experience.

Step-by-Step Guide to Paying Your NBU Bill by Phone

Follow these simple steps to pay your NBU utility bill over the phone:

1. Call 1-844-863-7360, the NBU automated payment system phone number.

2. When prompted, enter your 10-digit NBU account number.

3. Enter the total amount owed on your NBU bill.

4. Select your payment method:

   • Press 1 for checking account payment

   • Press 2 for savings account payment

   • Press 3 to pay with a credit/debit card

5. For card payments, enter your card information including card number, expiry date, and CVV security code.

6. For bank account payments, enter your account number and routing number.

7. Follow the prompts to authorize and complete payment.

8. You’ll receive payment confirmation details.

9. Payment will be immediately applied to your NBU account.

It’s that easy! Just call, provide your details, make your payment selection, and your NBU utility bill will be paid in full in minutes.

Helpful Tips for Paying Your Bill by Phone

Follow these tips for smooth, successful NBU bill payment by phone:

• Have your NBU account number and bill amount handy before calling.

• Call from a quiet space so you can clearly hear the prompts.

• Make sure your phone service has good reception.

• If prompted, select option 1 for English language.

• Stay on the line for payment confirmation before hanging up.

• Save the confirmation number for your records.

• Double check your account has been credited after paying.

What Payment Methods Can Be Used?

One of the great aspects of paying your NBU bill via the automated phone system is you have options when it comes to payment methods including:

Bank Accounts

• Checking account – Have your routing and account numbers ready. Most checking accounts are free to use for bill payments.

• Savings account – Enter your savings account and routing number. Savings account payments may have associated fees.

Credit and Debit Cards

• Visa – The phone system accepts Visa credit and debit cards. Have your card info ready.

• Mastercard – You can also pay with your Mastercard credit or debit card over the phone.

• Discover – Discover cards are accepted including credit and debit versions.

• American Express – Unfortunately Amex cards are NOT accepted. Only Visa, Mastercard, and Discover work.

Using your checking account is usually the cheapest option. Credit and debit payments will depend on your provider’s fees.

Are There Fees for Phone Payments?

The good news is NBU does not charge any fees or processing costs for automated phone payments. However, your bank or card issuer may have fees associated with phone payments:

• Checking/savings accounts – Most banks do not charge fees but some may after exceeding transaction limits.

• Debit card – Fees vary, but average $0.50 to $2.95 per debit card payment transaction.

• Credit card – Expect around a 2.5% processing fee for credit card phone payments.

Always check with your financial institution to understand any fees they may charge for phone bill payments. NBU does not apply any phone payment fees.

Avoid Late Fees with Phone Payments

One great perk of phone payments is that you can easily avoid late fees on your NBU utility bill.

NBU bills are due by the 20th of each month. Payments made after the due date face a 5% late penalty fee.

However, with 24/7 phone payments, you can call and pay your bill anytime up until the due date, avoiding late fees even if you pay at the last minute. The instant processing ensures on-time payment.

Phone payments give you flexibility to pay your NBU bill when it’s convenient for you while still avoiding costly late payment penalties.

Can I Pay Multiple NBU Accounts by Phone?

The NBU automated phone payment system allows you to pay multiple NBU accounts in a single call.

To pay more than one account:

• Select “Make another payment” when prompted after paying your first account.

• Enter the next 10-digit account number you wish to pay.

• Follow payment prompts and enter amount owed on that account.

• Repeat for additional accounts. Receive separate confirmation for each.

Paying multiple accounts together by phone helps streamline the process if you have more than one NBU utility bill in your name.

Payment History and Receipts

Wondering about your NBU phone payment history and receipts? Those are easy to access:

• Payment history is available online by logging into your NBU account.

• Email and text payment receipts can be requested during phone payments.

• Receipts can also be mailed by calling NBU customer service after paying.

Keep payment receipts and history for tax and record purposes. NBU makes it easy to access your payment details.

Avoiding Scams and Fraud

With phone payments, it’s essential you call NBU directly at their verified phone number to avoid scams.

The correct automated NBU payment number is: 1-844-863-7360

Be wary of any other numbers claiming to accept NBU payments. Common phone payment scams include:

• Fraudsters asking for prepaid debit card payments. NBU only takes bank accounts and major credit cards directly.

• Calls from imposter “NBU representatives” asking for your personal information. NBU does not solicit payment info by phone.

• Fake caller IDs displaying the NBU name or local number. Check that the phone number matches the official payment line.

Only use the legitimate published NBU payment number and never share personal financial details during unsolicited calls. This keeps your account secure.

Pro Tips for NBU Phone Payments

Follow these pro tips when paying your NBU utility bill by phone for a smooth experience:

• Set reminders to pay your bill early and avoid forgetting.

• Save the phone number to your contacts for quick access.

• Have all payment information ready before you call to save time.

• Pay during off-peak hours like evenings or weekends to avoid hold times.

• Set up automatic payments as a time-saving option each month.

• Use a landline for better call clarity and reception.

• Double check your statement afterward for the phone payment credit.

Phone Payment Options From Other Utility Companies

Lots of other major utility companies also offer phone payment systems similar to NBU’s for fast, simple bill payment by phone. Some examples include:

• AT&T – 1-800-331-0500

• PG&E – 1-877-704-8470

• ConEd – 1-877-426-3780

• Orange County Utilities – 407