New Albany Light, Gas & Water (NALGW) has been serving the city of New Albany, Mississippi and surrounding areas for over a century. As the sole provider of electricity, natural gas, water, and sewer services in our region, New Albany Light strives to deliver safe, reliable utility services to power homes and businesses across Union County.
In this article, we’ll take a closer look at New Albany Light – from our history and operations to the services we provide customers in New Albany and beyond.
A Long History of Service in New Albany
New Albany Light has been bringing power to the people of New Albany since 1905. We were founded as New Albany Electric Light & Power Company and initially provided electric streetlights to the city. Over the next few decades, we expanded our services to include electricity for homes and businesses.
In the late 1930s, we began offering natural gas service to the region And by the 1950s, we had added water and sewer utilities as well With this expansion, we became known as New Albany Light, Gas & Water.
For over 100 years, NALGW has served New Albany and Union County with essential utility services. Even as technologies and regulations have evolved our commitment to reliable, affordable power has remained constant.
Serving Customers Across Union County
Today, New Albany Light provides electricity, natural gas, water, and sewer services to approximately 9,000 customers across Union County, Mississippi.
Our electric service area covers over 500 square miles and includes New Albany, Blue Springs, Myrtle, and surrounding rural areas. We maintain over 1,200 miles of electric distribution lines to deliver power to homes and businesses across our region.
Our natural gas service territory is concentrated in New Albany but also reaches some customers in Blue Springs. We operate hundreds of miles of gas distribution pipelines to provide safe, efficient natural gas service.
NALGW’s water system serves customers throughout the city of New Albany. And our sewer utility collects and treats wastewater from across our electric service area.
As the sole utility provider in Union County, we take our responsibility to deliver essential services seriously. Our team works around the clock to maintain our infrastructure and provide the services our community relies on.
Providing Core Utility Services
At New Albany Light, our mission is to provide reliable electricity, natural gas, water, and sewer services that power the lives of our customers. Here is an overview of the core utility services we offer:
Electric Service
We provide electric service to approximately 9,000 customers in Union County. This includes residential customers as well as commercial and industrial facilities across our region.
NALGW owns and operates the distribution infrastructure required to deliver electricity to homes and businesses. This includes substations, transformers, utility poles, and over 1,200 miles of distribution lines. We maintain this infrastructure to ensure reliable delivery of electricity.
While we handle electricity distribution, electricity generation and high-voltage transmission is managed by our wholesale power provider, Tennessee Valley Authority. This allows us to focus on safely and efficiently getting power to our local customers.
Natural Gas Service
New Albany Light also provides natural gas service to over 2,500 customers in New Albany and Blue Springs. We operate a network of underground natural gas pipelines to deliver this clean, efficient fuel to heat homes and power businesses.
Our team works diligently to maintain our gas infrastructure and provide reliable gas service. We also offer customer assistance programs and tips for using natural gas safely and efficiently.
Water and Sewer Utilities
NALGW provides drinking water and sewer service to customers throughout the city of New Albany. This includes operating water wells, treatment facilities, water storage tanks, and water distribution lines.
Our sewer system collects wastewater from households and businesses across our electric service area. This wastewater is then treated at our sewer treatment plant before being safely returned to the environment.
Reliable water and sewer utilities are vital services for any community. At New Albany Light, we invest in infrastructure and operations to maintain high-quality water and wastewater services.
Supporting Our Community
As a municipal utility, New Albany Light is committed to the community we serve. Our operations are overseen by a Public Utilities Board made up of local residents. And our 35 employees all live and work in the New Albany area.
NALGW supports local charities, schools, and civic groups through donations and volunteer work. We also offer customer assistance programs to help those struggling with utility bills.
And we work closely with city officials, first responders, and other partners to prepare for emergencies. Whether it’s a storm, accident, or other crisis, we’re ready to restore utility services safely and quickly.
For over a century, New Albany Light has powered progress in Union County while remaining rooted in our community. As we move into the future, we’ll continue providing reliable, responsible utility services to our customers and hometown.
Investing in the Future
While our history stretches back over 100 years, New Albany Light keeps pace with technological advances and evolving customer needs. We make significant investments in infrastructure, operations, and customer service to deliver state-of-the-art utility services.
In recent years, key investments have included:
- Upgrading aging distribution lines, poles, transformers, and substations to enhance electric reliability.
- Expanding natural gas availability to unserved areas within our territory.
- Enhancing water treatment capabilities to further protect drinking water quality.
- Implementing automated meter reading technology to improve billing accuracy.
- Launching an online customer portal and upgrading phone systems to improve customer service.
- Partnering with ACE Fiber to bring high-speed broadband to our region.
And we have further plans to continue upgrading infrastructure, adopting smart grid technologies, and finding innovative ways to better serve our community.
NALGW also makes safety our top priority. We meet or exceed all state and federal safety regulations for our electric, gas, water, and sewer systems. And we invest in employee training, public education, and other safety programs to protect our community.
At New Albany Light, we combine small-town sensibilities with forward-thinking utility practices. Our dedicated team is committed to delivering the modern utility services our customers expect while preserving the close community connections that have defined our cooperative for over a century.
Contact New Albany Light for Service
Our office is located at 126 West Main Street in New Albany, and we can be reached at 662-534-1041. Our friendly, knowledgeable team is ready to help get your utility service started or answer any questions you may have.
New Albany Light will continue serving Union County with safe, reliable essential services for decades to come. We appreciate the opportunity to power your life and business, just as we have for generations of customers since 1905.
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How can I use New Albany Light, Gas & Water app?
Gas and Light in New Albany It lets you see and pay your bill, see invoices and payments you’ve already made, see graphs of your past usage data, and manage your payments and alerts. The app also includes bug fixes related to Autopay enrollment.
When will my New Albany light & gas & water account balance be updated?
Payments will immediately update your New Albany Light, Gas & Water account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is New Albany light & gas & water’s mobile payment app?
Gas and Light in New Albany The app has been fixed for Autopay enrollment issues and is reported to be working great.
How do I contact New Albany electric & natural gas?
(888)-595-8239. Have your account number ready. Giving people in the City of New Albany and the areas around it electricity, water, sewers, and natural gas Pay bills online with our new customer portal!.
Where does New Albany Gas & Water serve?
New Albany Light, Gas & Water serves parts of Union, Marshall and Tippah counties in Mississippi. The company has been around since 1934 and now has over 10,500 business and residential customers. It also takes care of 690 miles of transmission lines. New Albany Light, Gas & Water serves parts of Union, Marshall and Tippah counties in Mississippi.
