Paying your monthly utility bill is an essential task as a customer of New Braunfels Utilities (NBU) in Texas. NBU offers various options to pay your electric, water, and wastewater bill conveniently online.
This comprehensive guide will explain the easiest ways to pay your NBU bill online through their website, over the phone, automatic payments, in person, or by mail. We’ll cover setting up an online account, one-time payments, autopay, fees, and more bill payment details.
Online Account Access
To make online payments. you first need to establish online access to your NBU account
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Go to the NBU website and select “My Account Login”.
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Choose to either log in if you already have an online account, or register for a new account.
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To register, enter your NBU account number, last name or business name, and create a password.
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Agree to the terms of use to complete registration.
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You’ll receive a verification email to activate your online access.
Once your NBU online account is set up, you can start paying your utility bill conveniently online.
One-Time Bill Payment
For a single payment when your monthly NBU bill is ready, you have two quick options:
Pay Online
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Log into your NBU account and choose “Pay Your Bill”.
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Select whether to pay the full balance or a custom amount.
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Enter your debit/credit card or bank account details.
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The payment will process instantly.
Pay by Phone
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Call NBU’s automated payment line at 1-844-863-7360.
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Have your account number and payment method ready.
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Follow the prompts to pay your NBU bill by phone.
One-time online and phone payments post to your account the same day.
Automatic Payments
For ongoing predictability, enroll in auto-pay to have NBU automatically withdraw your bill payment each month from your bank account. Here’s how to set up:
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In your NBU online account, go to “My Profile” and select “AutoPay”.
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Enter your checking or savings account information.
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Choose the payment date each month.
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Review and agree to the terms.
Your bill will now be paid automatically on the scheduled date every month. You can cancel or update your autopay anytime.
Payment Methods
NBU offers various ways to pay your utility bill:
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Online – Credit/debit cards, checking/savings accounts
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Phone – Credit/debit cards, checking/savings
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Autopay – Checking/savings accounts
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Mail – Check or money order
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In person – Cash, check, money order
Refer to your NBU bill for complete payment instructions.
Fees to Be Aware Of
Note that NBU charges convenience fees for certain payment options:
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Online Payments – $2.50 fee per transaction
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Phone Payments – $3.95 fee per transaction
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Autopay – No fee
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Mail/In Person – No fee
Using autopay from your bank account is the best way to avoid fees. Online and phone payments do incur small service charges.
Payment Posting Timeframes
Here is when different payment methods will reflect on your NBU account:
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Online – Same day
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Phone – Same day
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Autopay – On scheduled date
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Mail – Allow 7-10 days
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In Person – Same day
Pay early enough to avoid late fees. Online, phone, and autopay are the quickest options.
Account Management Online
Through your NBU online account you can also:
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View current and past bills
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Monitor your usage
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Set up paperless eBills
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Report outages
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Request service changes
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And more!
Go paperless and make bill payment easier each month.
Avoid Late Payment Fees
NBU charges late fees if you don’t pay your bill by the due date. Here are tips to avoid late fees:
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Enroll in autopay for guaranteed on-time payment.
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Pay 5-7 days before the due date for processing time.
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Mark your calendar with the bill due date each month.
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Contact NBU immediately if you can’t pay on time.
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Set up bill reminders through your online account.
Paying late results in penalties, so be sure to pay your NBU bill on or before the due date.
Get Started Paying Your Bill Online
As you can see, NBU offers flexible and convenient options to pay your utility bill online, by phone, automatically, by mail or in person.
Sign up for online account access to easily monitor and pay your NBU bill 24/7. Consider enrolling in autopay to avoid late fees and save time.
Paying online is quick, easy and secure. Go paperless and simplify bill management each month. Contact NBU if you have any payment questions.
Frequently Asked Questions
What are some ways to pay my NBU bill online?
You can pay your NBU utility bill online through their website, over the phone, through automatic bank drafts, by mail, in person at the NBU office, or at authorized payment locations.
What fees does NBU charge for online payments?
NBU charges a $2.50 convenience fee for online payments and a $3.95 fee for automated phone payments. Automatic bank drafts do not have a fee.
How do I set up automatic payments for my NBU bill?
Log into your NBU online account and go to “My Profile”, select AutoPay, enter your bank account information and choose a payment date each month to enroll in autopay.
When will my online NBU payment post to my account?
Online and phone payments post to your NBU account on the same day as the transaction. Allow 7-10 days for mailed payments to reflect.
Can I update my payment method for NBU autopay?
Yes, log into your online NBU account and edit your autopay payment details. You can change the bank account, credit card, or payment date anytime.
What if my NBU autopay payment fails?
If your payment doesn’t go through, contact NBU right away to avoid late fees. You can log in and pay immediately online or by phone.
How do I get bill reminders from NBU?
In your online NBU account, provide your email and mobile number under “My Profile”. You can opt into bill notifications and reminders.
Can I go paperless with my NBU utility bill?
Yes, enroll in eBills through your online account to get monthly bills electronically instead of mailed paper statements. It’s better for the environment!
What information do I need to pay my NBU bill by phone?
Have your NBU account number, full name on the account, service address, payment amount and your debit/credit card or bank details available when calling.
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