A Complete Guide to Paying Your New London Utilities Bill

Having reliable electricity and water services is essential for homes and businesses. As a customer of New London Utilities, a municipal utility provider, it is important to pay your utility bills on time each month. New London Utilities offers customers multiple convenient payment options to choose from. This comprehensive guide will walk through everything you need to know to pay your electric and water bills.

Overview of New London Utilities Payment Options

New London Utilities offers various ways for customers to pay monthly utility bills:

• Online through the customer web portal
• By phone using the automated pay-by-phone system
• Mail-in check or money order with payment stub
• In-person at the New London Utilities office
• Drop box outside the New London Utilities office
• Auto-pay bank account deduction
• Credit/debit card payments
• PayNearMe cash payments at authorized retailers

Customers can choose the payment options that best suit their needs each month Review the details of each method below,

Paying Online Through the Customer Web Portal

The convenient online bill pay option allows customers to

• Pay bills immediately via the online customer portal
• Avoid late fees by paying any time before the due date
• Securely store payment information for quicker checkout
• Access payment history and billing statements
• Go paperless by enrolling in e-billing

To pay online, login to the customer portal through NewLondonUtilities.org and click on “Pay Bill”. Have your account number, payment amount, and payment details ready.

Paying Bills By Phone

Customers can call New London Utilities at 920-982-8516 to use the automated pay-by-phone system. To pay by phone:

• Call the pay-by-phone number provided on the monthly bill
• Follow prompts to enter account number, confirm balance, and make payment
• Have credit/debit card or bank account details ready
• Payment posts instantly after phone call completes

This automated system allows quick bill payment without having to speak to a representative.

Mailing In Your Payment

To pay your utility bill by mail:

• Write check or money order payable to New London Utilities
• Include your payment stub from your monthly bill
• Use the provided return envelope or send to the mailing address
• Allow 5-7 business days for delivery and processing

Pay a few days early to avoid late fees if mailing close to the due date.

Paying In-Person at New London Utilities Office

To pay your bill in-person:

• Visit the New London Utilities office at 400 E North Water St.
• Office open Mon-Thurs 8am-4:30pm, Fri 8am-11:30am
• Accepts cash, check, credit/debit cards
• Get same day payment processing and receipt

In-person payment allows you to immediately resolve any bill questions.

Using the Drop Box for Payments

For added convenience, a 24/7 drop box is located outside the utility office. To use the drop box:

• Place check or money order in sealed envelope
• Write account number on the outside of the envelope
• No cash payments in drop box
• Pay a few days early to avoid late fees

The drop box allows you to pay at any time without having to enter the utility office.

Enrolling in Auto-Pay

Signing up for auto-pay allows for automatic monthly payments from your specified bank account.

• Payments are deducted from your account on the bill due date
• Avoid late fees and save time writing checks each month
• Keep bank account info updated to prevent missed payments

Auto-pay enrollment can be completed online through the customer portal.

Paying by Credit or Debit Card

New London Utilities accepts Visa, MasterCard, and Discover credit and debit card payments:

• Online through the customer portal
• Over the phone when using the pay-by-phone system
• In-person at the New London Utilities office
• Subject to convenience fees that apply to card payments

Cards provide a convenient payment option though fees may apply.

PayNearMe Cash Payments

Through the PayNearMe network, cash bill payments can be made at participating retailers:

• Generate bill pay code in your online customer account
• Take code to an authorized PayNearMe location
• Pay cash and get receipt with confirmation number
• Payment posts to your account within 1-2 business days

PayNearMe allows those without bank accounts to pay with cash securely.

Avoid Late Fees with Prompt Payment

To avoid late payment penalties, make sure to pay your utility bill by the due date printed on your monthly statement. When using slower mail and drop box options, allow extra processing time. Track payment days closely to catch any mailing delays. Use faster online options to pay last minute if needed. Keeping your account current avoids suspensions and costly reconnection fees.

Payment Assistance Programs

If struggling to pay your utility bill, New London Utilities partners with state and local programs to offer payment assistance, extensions, and balanced billing options to qualifying customers. Contact their team to learn about bill help programs. Keeping services active is important, and they want to help customers through financial hardship if eligible.

Key Takeaways for Paying Your New London Utilities Bill

• Use online, phone, mail, in-person, drop box, auto-pay to pay bills
• Pay early to avoid late fees, especially with slower options
• Keep account and payment information up-to-date
• Ask about assistance if facing financial hardship
• Maintaining current electric and water accounts is an essential responsibility

With multiple choices, paying your monthly New London Utilities bill can easily suit your needs. Understand all the flexible options to pay on time, avoid penalties, and keep essential services active.