It is the policy of NSBU to require a deposit to guarantee the payment of any and all indebtedness for electric, water, wastewater, and reuse water service, or otherwise, which may be or may become due to NSBU for utilities used on a service address. This deposit is made with the express understanding and agreement that all or any part thereof may be applied by NSBU at any time in satisfaction of said guarantee, and that NSBU may use said deposit as fully as if it were the absolute owner thereof as follows:
For customers on residential service, the required deposit for electric service shall be determined by utility credit history, should it be determined a deposit is necessary. The minimum deposits for residential service shall be $75 and the maximum shall be $240.
For customers on a General Service rate, the required deposit shall be two times the average monthly bill, as estimated by NSBU. In the event NSBU determines that the deposit is not sufficient to cover two times the actual average monthly bill, an adjustment to the required deposit may be made. In any event, the minimum deposit for all General Service account shall be $75.
The security deposit for water account based on the various meter sizes offered is as follows:
The security deposit for wastewater accounts based on the various meter sizes offered is as follows:
In the event only wastewater service is furnished by NSBU and no water services, the deposit for the account will be determined by NSBU prior to providing service.
The security deposit for reuse water service based on the various service/meter sizes offered is as follows:
In the event the utility service is disconnected for non-payment or has received two or more returned checks within a 12- month period, NSBU will require a deposit(s) sufficient to cover at least two times the average monthly billing, or the maximum metered service deposit, whichever is greater. If such additional deposit is not made within the agreed-upon time frame, NSBU may disconnect services in accordance with policy.
The customer will be billed for the deposit(s) and will have 10 days to pay said deposit(s). If the customer does not pay the deposit(s) within the 10 day period, utility services will be subject to disconnect. Installment arrangements may be made the discretion of New Smyrna Beach Utilities. In some cases, full payment of the deposit will be required before service connection is made (such as the customers previous final balance going to a collection agency).
An applicant for electric, water, wastewater, and/or reuse water services will not be required to make a deposit when the applicant meets one of the following conditions:
1. Has an existing account with good credit standing with NSBU. Discontinuance of service for non-payment on an existing account will be treated as new applicant for deposit requirements.
2. Any new customer establishing services will have their credit checked with their Social Security number as verified by the “On-Line Utility Exchange” or any other provider of similar services. NSBU will perform one credit check for each new account opened. Based on the results, the customer may or may not be required to pay a deposit.
NSBU will not transfer a deposit from one individual to another individual. Transfers of deposit(s) one one address to another address for the same individual will be made provided the account balance at the active service location is in a current status (outstanding balance is zero).
If a customer transfers his or her deposit to an account within the system, the final bill on the old account, if delinquent, will be transferred to the current account for collection and the current account become subject to collections and disconnect procedures. Customers that are continuously delinquent are subject to an update of their deposit requirements.
Deposits must be made by cash, check, Visa, MasterCard, Discover, money order, or New Smyrna Beach Utilities approved aid voucher. Credit cards will not be accepted for deposits over $1,000.
1. The customer is required to pay the full deposit at the time the account is being established.
2. When the required combined total deposit exceeds $1,000, the applicant, at his or her option, may furnish in lieu of cash, the following instruments:
3. In the event the above instruments mature, NSBU reserves the right to request cash (legal tender) for the required deposit.
1. The customer has paid bills for the previous 24 consecutive residential billings without having serviced disconnected for non-payment; AND
2. Without having more than two occasions on which a bill was delinquent for the previous 24 months; AND
4. When a customer has a credit history rating of “good” or higher within a 24-month period.
The interest rate is determined by NSBU each year, and will be credited to the customers account each month beginning with the first full month of service.
NSBU will issue a receipt of deposit to each applicant from whom a deposit is received.
A record of each unclaimed deposit will be maintained and NSBU will make a reasonable effort to return the deposit.
New Smyrna Beach Utilities sets the interest rate paid on customer account deposits based on interest earned. The current annual interest rate is 0.005%. This interest rate can change in March of each year.
If you prefer to submit your applications online, we now are providing some of our more popular forms in an online format.
Keeping your utility account with the New Smyrna Beach Utilities Commission (NSBU) in good standing means paying your bill in full and on time each month. NSBU offers multiple ways to pay your electric, water, and wastewater bill conveniently. This guide outlines the payment options available and key details to help New Smyrna Beach utility customers pay their bill.
Overview of NSBU Bill Payment Methods
NSBU customers can pay their utility bill through various methods including:
- Online via the customer portal
- By phone
- In person at the NSBU office
- At the drive-thru teller
- Using the overnight drop box
- By mail
- Through your bank’s online bill pay
- Via auto-draft through the Automatic Bill Pay program
Paying Online Through the NSBU Customer Portal
The fastest and most convenient way to pay your NSBU bill is online through the customer portal:
- Visit NSBU Customer Portal
- Login with your account number and PIN
- Select “Pay Bill”
- Enter payment details
- Submit payment
Online payments via the portal are processed instantly. You can pay by credit/debit card or from your bank account.
Paying Your NSBU Bill by Phone
To pay your utility bill by phone:
- Call 386-424-3199
- Have your 12-digit NSBU account number ready
- Select your payment amount when prompted
- Provide card details for payment
- Record your confirmation number
Phone payments are processed immediately once your call is completed
Paying In Person at the NSBU Office
You can pay your NSBU bill in person at the office located at 200 Canal Street in New Smyrna Beach Payment options include
- Cash
- Check
- Money order
- Credit/debit card
Visit during regular business hours, Monday-Friday 8am-5pm. Bring your current bill and preferred payment method.
Using the Drive-Thru Teller Window
For quick and convenient in-person payments, use the drive-thru teller off Magnolia Street. Available payment methods include:
- Cash
- Check
- Money order
- Credit/debit card
The drive-thru is open Monday-Friday 8am-5pm. Have your account and payment ready.
Dropping Off Payment After Hours
An overnight drop box located to the right of the drive-thru window allows you to leave check or money order payments after hours and on weekends. Payments left in the drop box will be processed the next business day.
Paying by Mail
To pay your NSBU bill by mail, send your check or money order along with your payment stub to:
NSBU
PO Box 100
New Smyrna Beach, FL 32170
Allow 5-7 days for mailed payments to reach NSBU and be applied to your account. Pay early to avoid late fees if paying near your due date.
Paying Through Your Bank
You can set up one-time or recurring payments through your bank’s online bill pay system. Have your account number ready and allow 2-3 days for payments to reach NSBU.
Use NSBU’s full zip code 32170-0100 when setting up bank bill pay to avoid delays.
Enrolling in Automatic Bill Pay
For worry-free payments, enroll in NSBU’s Automatic Bill Pay program. Your bill is paid directly from your bank account monthly on the due date. You avoid late fees and your service stays connected.
Visit NSBU’s website to download and submit an application form to enroll. Online enrollment is also available once your account is set up for online access.
Helpful Payment Tips
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Pay early to avoid late fees – allow time for mailed or bank payments
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Go paperless – reduce clutter and access your bill anywhere
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Check account activity regularly through the online portal
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Notify NSBU immediately if your payment may be late
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Keep bank account and credit card details up to date
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Watch for notices about any rate changes that may impact your bill
Paying your NSBU utility bill fully and on time helps avoid service interruptions while keeping your account in good standing. Choose the most convenient payment option for you each month. Contact NSBU customer service with any billing or payment questions.
Pressure Washing New Smyrna Beach Utilities Commission
FAQ
What is the phone number for nsb utilities pay bill?
You can pay your utility bill online or on the phone anytime at no charge. Please find the link to the Customer Portal near the bottom of this page. You can also call 386-424-3199 and have your account number ready. Payments are processed immediately.
Who provides electricity to New Smyrna?
How do I pay my utility bill in New Smyrna Beach?
Avoid late fees with the Automatic Utility Bill Pay Program from New Smyrna Beach Utilities, 200 Canal Street, New Smyrna Beach, FL 32168. This program is great for part-time residents. Click here for an application to print out and mail in (pdf). Online application is now available. Electronic Payments through External Financial Institutions.
Can I leave cash at New Smyrna Beach utilities?
Please do not leave cash New Smyrna Beach Utilities, P. O. Box 100 New Smyrna Beach, FL 32170 New Smyrna Beach Utilities, 200 Canal Street New Smyrna Beach, FL 32168 Don’t pay your bills late; this program is great for part-time residents and saves you money.
Who is New Smyrna Beach utilities?
New Smyrna Beach Utilities is a public utilities provider serving the city of New Smyrna Beach, Florida. The company provides electricity, water, wastewater, and reclaimed water services to residential and commercial customers in the area. Pay: E-Pass – Non Customers Paying for Toll Violat.
How do I create a New Smyrna Beach utilities account?
If you already have an account, you just need to login to the New Smyrna Beach Utilities site. New Smyrna Beach Utilities accepts credit cards, debit, and direct deposit. Click here to login. Do you want to make a new account? The New Smyrna Beach Utilities website lets you do that.
How do I get water & water service in Smyrna Beach?
Electricity: Utilities Commission New Smyrna Beach provides an online system for opening an electric service account. Water: To apply for water and sewer service, visit the Utilities Commission New Smyrna Beach. Trash & Recycling: Please visit our Solid Waste Services page for collection schedules, curbside guidelines, and more.
Why did New Smyrna Beach utilities receive an above-average grade?
It’s clear that New Smyrna Beach Utilities got a better grade than most of the other water providers we looked at because the amount of contaminants in their water was lower. Do you already have an account? If so, all you have to do is log in to the New Smyrna Beach Utilities site (if you already have one).
