Having access to clean, reliable drinking water is something we often take for granted. But providing this essential service takes extensive infrastructure and resources. Newport News Waterworks works hard to deliver quality water to residents and businesses in the city. In return we must pay our water bills regularly to keep the system running. Thankfully, Newport News Waterworks offers convenient payment options to fit any schedule or preference.
Online Account Management
The easiest way to pay your water bill is to enroll in the online account management system. The portal allows you to quickly view and pay bills, see payment history, set up automatic payments, and more.
To enroll, visit wwwnnvagov/306/Pay-Water-Bill and click on “Enter Online Portal”. Provide your account information, email, and create a password. The whole process only takes a few minutes. You can even go completely paperless by opting for e-bills.
Once registered, you can log in anytime to view your current bill and balance. Click “Pay Bill” and enter your payment info to finish in seconds. I love the convenience of paying online 24/7.
Payment Kiosks
For those who prefer paying in person, Newport News Waterworks has convenient payment kiosks located around the city. The kiosks accept cash, checks, and credit/debit payments.
Kiosk locations include City Hall, the North District Library, the Pearl Bailey Library, the Grissom Library, and the Main Library. Most are available 24/7 for quick bill payment. The kiosks provide printed receipts so you have payment confirmation.
I try to stop by the kiosk in City Hall when I’m downtown running other errands. It’s a fast and easy option when I’m short on time but need to pay my bill.
Over the Phone
Another way to pay your water bill is by calling Newport News Waterworks at 757-926-1000. The automated phone system is available 24 hours a day, 7 days a week.
To use the phone payment system, call the number and select option 2 on the menu. Have your account number handy. You can pay by credit card, debit card, or electronic check. The automated system will guide you through step-by-step.
I often use the phone payment method when traveling out of town. As long as I have my account number, I can call in a payment from anywhere to avoid late fees. The convenience makes phone payments my go-to option.
By Mail
For customers who prefer to mail in payments, you can send your water bill amount by check or money order. Use the payment coupon from your paper bill or include your account number on the check. Payments should be mailed to:
Newport News Waterworks
PO Box 979
Newport News, VA 23607
Keep in mind that mailed payments require additional time to arrive and process. I recommend mailing at least 5 business days before your due date to avoid late fees.
While slower, mailing payments works well for some customers’ budgets and preferences. Newport News Waterworks offers mail-in as an option to provide billing flexibility.
In Person
You can also pay your water bill in person at one of the Newport News Waterworks offices:
City Center Office
700 Town Center Dr #200
Newport News, VA 23606
City Hall Office
2400 Washington Ave
Newport News, VA 23607
The City Center office is open Monday-Friday from 8:30am-4pm. The City Hall office is open 8:30am-4pm Monday-Friday. Cash, check, money order, and credit/debit cards are accepted.
I prefer paying at the office if I have bill questions or need to speak to a customer service rep. The friendly staff is ready to assist! Just be aware of business hours if choosing the in-person option.
Explore Automated Payment Options
To maximize convenience and avoid forgetting payments, consider setting up automated billing with Newport News Waterworks.
You can enroll in auto-pay through your online account to have payments automatically debited from your bank account each month. Or use the auto-pay form to have your bill charged to a credit card monthly.
Setting up automated payments takes the hassle out of remembering to pay each month. Your bill is always paid on time, helping avoid late fees. I love the convenience of auto-pay!
Get Payment Assistance If Needed
For residents struggling to pay their water bill, Newport News Waterworks partners with The Salvation Army’s H2O Help to Others program. This program provides payment assistance to customers facing financial hardships.
Newport News Waterworks also works with PromisePay to establish no-fee payment plans for overdue bills. Payment plans help avoid service disruptions.
Reaching out for assistance ensures your water service continues uninterrupted during tough times. Don’t be afraid to ask for help when needed!
Stay Informed About Your Water Service
Paying your water bill on time is crucial for maintaining service. Newport News Waterworks offers payment options to fit any lifestyle and makes paying easy. Automated payments are an excellent route to maximize convenience.
And be sure to follow Newport News Waterworks on social media for billing updates, news, and helpful reminders. Staying informed ensures your water keeps flowing!
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FAQ
What is the phone number for Newport News Waterworks bill pay?
You can also make your payment very easily over the phone. With your Waterworks account number handy, call 757-926-1000 and press 2.
Who owns Newport News Waterworks?
This company, Newport News Waterworks, is owned and run by the City of Newport News. It provides water to over 410,000 people in Hampton, Newport News, Poquoson, York County, and part of James City County.
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
Does Newport News Waterworks have a new payment system?
Newport News Waterworks is upgrading their payment system to create a more user-friendly online experience for customers. Customers will be able to use the new system starting November 1. It has better service options, top-notch security, and easy-to-use account management tools.
How do I pay a bill in Newport News?
The City of Newport News accepts payment for the following bills. Please select the bill type you wish to pay from the choices below. You will be presented with further instructions on the following page. To pay your taxes, fees, or fines at the Treasurer’s Office, for example: To pay your water bill to the Waterworks Department
Does Newport News offer payment plans?
Newport News works with PromisePay to offer payment plans for your outstanding balance. Need help? Need help with your Newport News Waterworks bill? Sign up for an interest-free payment plan.
Does Newport News Waterworks offer a no-fee payment plan?
Newport News Waterworks is happy to work with PromisePay to give customers with past-due bills flexible, no-fee payment plans. PromisePay makes it easy to set up a payment plan that works with your budget. This will help you stay on track and keep your service from being interrupted. Click on the Visit PromisePay button below to learn more.
Who is Newport News Waterworks?
This company, Newport News Waterworks, is owned and run by the City of Newport News. It provides water to over 410,000 people in Hampton, Newport News, Poquoson, York County, and part of James City County.
What personal data does Newport News Waterworks collect?
Newport News Waterworks needs customers to give them their name, address, credit card information, email address, and phone number in order to process a transaction. We use this information to complete the transaction or let the customer know how things are going with a transaction.
