You will need to register as a new user with your account number, on THIS SITE ONLY!
Please note an email from Smartbill was sent out to reregister, please disregard. This was our old system, and we are no longer using it.
The Water Billing department is responsible for the billing our Berea water, Berea sewer and North East Ohio Regional Sewer (NEORSD) sewer billing. We provide the scheduling of our water meter services through our Water Department. We also calculate status reports for transfers of all properties, as well as schedule any shut offs to water service.
Berea is on a quarterly billing system. Therefore, your water and sewer bill reflects three (3) months of usage. In 2017 we completed a city wide automated meter reading system in which most accounts now have hourly water usages recorded. We no longer are required to gain entry on a regular basis to read the water meters. Not only has this helped identify leaks and problems very quickly, we are also able to notify residents quickly of such leaks to help with large bills.
If you suspect a problem with your water usage, please contact our Water Billing Department and request assistance in analyzing your usage or obtaining copies of your reports. Documented leaks that have been corrected timely can be eligible for a discount for owner occupied residential properties
The Northeast Ohio Regional Sewer District (NEORSD) provides wastewater treatment and stormwater management services to customers in Cleveland and surrounding areas. Paying your sewer bill on time is important for maintaining service. This article explains the various ways NEORSD customers can pay their sewer bill.
Online Payment
The easiest way to pay your NEORSD sewer bill is online through their customer portal.
To login or create an account, go to https //www.neorsd.org/customers-service-page/bill-payment-option/ and click “Login”.
Registered users can:
- View current and past bills
- Make one-time payments
- Set up recurring auto-pay
- Go paperless with eBills
You can pay by debit/credit card or eCheck A fee of $195 applies to eCheck payments.
NEORSD also offers a “One-time Payment” option that lets you pay as a guest without logging in. However, creating an account is recommended for convenience and account management.
Pay By Phone
Call 216-881-8247 to speak with a NEORSD representative and pay your sewer bill by phone. Be ready with your account number, address and payment info.
You can also utilize the automated phone system to make a payment 24/7. Just follow the prompts to enter your account details and card information.
Pay By Mail
Mail a check or money order to:
Northeast Ohio Regional Sewer District
PO Box 94550
Cleveland, OH 44101-4550
Write your 12-digit account number on the check. Allow 5-7 business days for processing.
Pay In Person
Drive-up payments are accepted Monday-Friday, 8am-5pm at:
NEORSD Headquarters
3900 Euclid Ave
Cleveland, OH 44115
An after-hours drop box is also available. Cash is not accepted.
Payment Kiosks
Self-serve payment kiosks are located in the NEORSD lobby. Kiosks accept cash, checks, and credit/debit payments.
Due Dates
Sewer bills are issued monthly or quarterly depending on your community. Payment is due 3 weeks after the billing date.
A late fee applies if payment is not received by the due date. Pay early to avoid late fees and service disruption.
Financial Assistance
NEORSD offers payment plans and financial assistance for customers facing financial hardship.
Programs include:
-
Homestead Discount – Up to $240 annual credit for low income seniors and disabled customers
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Affordability Program – Reduced rates and debt forgiveness based on income level
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Crisis Assistance – One-time bill credit for customers in emergency situations
Learn more about cost saving programs.
Account Management
Log into your NEORSD account anytime to:
- View sewer usage
- Update account information
- Set communication preferences
- And more
You can also call 216-881-8247 or email customer service for assistance.
Summary
NEORSD offers convenient sewer bill payment online, by phone, mail or in person. Create an account to maximize account management capabilities and cost savings through auto-pay and paperless billing. Take advantage of financial assistance programs if eligible. Staying current on your sewer service payments ensures uninterrupted service.
Graph of daily water usage
The North East Ohio Regional Sewer (NEORSD) collects our sanitary sewage from our sewer system and treats our sanitary sewage at waste water treatment plants in Northeast Ohio. To learn more about NEORSD click on the link below.
View Northeast Ohio Regional Sewer District Website.
Regional Stormwater Management Program
The Sewer District’s Regional Stormwater Management Program addresses problems related to stormwater runoff from hard surfaces. Runoff contributes to regional stream flooding, erosion, and water-quality issues, and the program improves our ability to further address stormwater problems that cross community boundaries.
View Northeast Ohio Regoinal Stormwater Management
To pay by mail: Please use enclosed envelopes which are received with your bills, or address remittances to:
Attn: Water Billing
Northeast Ohio Regional Sewer District: Ratepayers spent millions promoting, TV ads, dinners, events
FAQ
What does the Northeast Ohio Regional Sewer District do?
The Northeast Ohio Regional Sewer District is in charge of three large wastewater treatment plants and the water pollution control facilities that go with them. These are on Lake Erie, the Cuyahoga River, and the Rocky River. The District serves 59 suburban communities and the City of Cleveland and employs more than 580 people.
How is sewer bill calculated in Ohio?
HOW IS MY SEWER BILL WORKED OUT? Sewer bills are usually based on the size of the water meter and how much water they use. There is usually a separate line item for your sewer bill on your water bill that your water provider sends you. Residential and commercial/industrial customers are often charged differently.
How many gallons of wastewater does the northeast ohio regional sewer district treat in one year?
The Sewer District treats almost 90 billion gallons of wastewater every year and covers 363 square miles. It is in charge of 489 miles of streams, serves 63 communities with one million people, and is Ohio’s largest wastewater treatment provider.
What is Northeast Ohio regional sewer district one time payment?
Welcome to Northeast Ohio Regional Sewer District One Time Payment. Northeast Ohio Regional Sewer District customers can use One Time Payment to make a quick, easy, and handy payment. Please have a copy of your Northeast Ohio Regional Sewer District Bill available to complete this payment transaction.
How do I contact Northeast Ohio regional sewer district?
Cleveland, Ohio 44115 | Northeast Ohio Regional Sewer District | 3900 Euclid Ave | (216) 881-8247 | Customer Service Hours: 8 a.m. to 8 p.m. m. -5:00p. m. EST.
What is the sewer rate reduction program?
People who live in or rent in areas served by the Northeast Ohio Regional Sewer District can use the Sewer Rate Reduction Program, which used to be called the Sewer Affordability Program. NEORSD customers receive a 40% monthly discount on their sewer bill for one full year.
Do NEORSD customers get a discount on their sewer bill?
NEORSD customers receive a 40% monthly discount on their sewer bill for one full year. The total household income must be at or below 250% of the federal poverty level in order to be eligible, and participants must verify their income every year in order to be eligible for another year. Table of qualifying income levels shown below.
Does NEORSD offer ebilling?
People can also use NEORSD’s eBilling service to see their bills, pay them, and set up automatic payments. You will still need to call Customer Service to make changes since this system doesn’t let you change your account information. Still can’t find what you’re looking for?.
Does my NEORSD water bill mirror my Cleveland water bill?
If you live in the city of Cleveland or get your water from Cleveland Water, your NEORSD sewer bill will have the same account name, mailing address, and contact information as your Cleveland Water bill.
