If you live in certain rural areas of northern Ohio your home’s water service is likely provided by Northern Ohio Rural Water (NORW). This water district serves tens of thousands of customers across nine counties. When your water bill from NORW arrives each month you’ll need to pay it on time to avoid any late fees or disruption of service. NORW offers residential customers multiple options to pay their water bills conveniently.
In this comprehensive guide we’ll explain
- What areas NORW provides water service to
- Typical water rates and monthly bills
- When your NORW payment is due
- Ways to pay your NORW water bill:
- Automatic debit
- Online
- By phone
- In person
- By mail
- Tips for avoiding late payments
Reviewing the payment methods available will ensure you can pay your rural water bill smoothly and on time every billing cycle.
NORW Service Area in Northern Ohio
NORW provides water service to over 18,000 homes, farms, and businesses across nine counties in northern Ohio. Their service area includes:
- Erie County – Berlin Heights, Florence, Huron, Milan, Vermilion
- Huron County – Bellevue, Flat Rock, Greenwich, New London, Monroeville, Norwalk, Wakeman
- Lorain County – Amherst, Kipton, Rochester, South Amherst
- Medina County – Chatham, Spencer
- Ottawa County – Allen, Clay Center, Elmore, Genoa, Graytown, Curtice, Williston
- Sandusky County – Ballville, Burgoon, Fremont, Gibsonburg, Helena, Lindsey, Woodville
- Seneca County – Alvada, Flat Rock, McCutchenville, Melmore
- Wayne County – Burbank, Creston, Dalton, Doylestown, Fredericksburg, Marshallville, Mount Eaton, Shreve, Smithville, West Salem
- Wyandot County – Carey, McCutchenville, Sycamore
If you live in one of these communities, NORW likely provides your residential or commercial water. Contact them to set up new service or manage your existing account.
Typical Water Rates and Monthly Bills
Water rates vary across NORW’s different service areas based on the cost of supply and infrastructure in that locality. However, the typical single family home has a water bill of $20 to $40 per month.
NORW has a monthly base charge that covers some of the fixed costs of providing water service. Then usage charges are added based on your consumption each month. The more water used in your home, the higher your bill will be.
To keep your monthly water bills affordable, be sure to monitor usage and check for leaks. Small changes like taking shorter showers and fully loading dishwashers can help control costs.
When NORW Water Bills Are Due
NORW sends out paper bills for water service on a monthly basis. Your bill will show the previous balance, your new charges for that month, and the total amount due.
Payment must be received in the NORW office by the due date printed on your bill to avoid penalties. Typically your payment is due around the 20th of each month.
If your bill is past due, NORW will assess a late fee around 10% of the overdue balance. Make note of the due date as soon as you receive your bill to avoid late fees.
Paying Your NORW Water Bill In Person
The easiest way to pay your rural water bill from NORW is to stop by their office in person. You can pay by cash, check or money order. Their office is located at:
Northern Ohio Rural Water
2205 US Highway 20 E
Norwalk, OH 44857
Office hours are Monday through Friday from 8:00am to 4:30pm. The office is closed on weekends and holidays. Payments cannot be made at other times or accepted by water service personnel in the field.
Paying Your NORW Water Bill Online
NORW offers the option to pay your water bill online through their customer portal for quick, paperless payments.
To pay online, you’ll first need to create an online account. Make sure to have your account number handy.
Once registered, you can log in anytime and make a payment by debit/credit card or electronic check. Your payment will be applied immediately to your water account.
The online payment portal through NORW’s website allows secure automatic payments or one-time payments at your convenience 24/7.
Paying Your NORW Water Bill by Phone
In addition to online payments, NORW water bills can be paid over the phone by calling:
1-844-956-1377
This automated payment system is available anytime to make quick payments by debit/credit card. Just have your account number and card details ready.
Paying Your NORW Water Bill by Mail
If you prefer to mail in a payment, you can send your check or money order to:
Northern Ohio Rural Water
P.O. Box 96
Collins, OH 44826-0096
To avoid late fees, allow 5-7 business days for your mailed payment to reach the NORW office by the due date. Send your check early in case of any mail delays.
Paying Your NORW Water Bill by Automatic Debit
For hassle-free payments, you can authorize NORW to automatically debit your water bill from your checking account each month.
To set up direct debit payments:
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Print and complete the Direct Debit Authorization form from the NORW website.
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Attach a voided check from your checking account to the form.
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Mail or drop off the form and voided check to the NORW office.
Once established, NORW will withdraw your water bill amount directly from your bank account each month on the due date.
Avoid Late Fees with Prompt Payment
Here are some tips to avoid paying late fees on your NORW water bill:
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Mark your due date on your calendar as soon as you receive the bill.
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Pay online and enroll in paperless billing for timely reminders.
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If mailing payment, send your check 7-10 days before the due date.
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Sign up for automatic monthly debit from your bank account.
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Contact NORW immediately if you’ll be late on a payment.
With over 15,000 customers relying on their services, NORW needs water bill payments to be made on time each month. Following these tips and using the available payment methods will keep your rural water service running smoothly.
What to Do If You Can’t Pay Your NORW Bill
If an unexpected financial hardship prevents you from paying your NORW water bill on time, don’t panic. Contact NORW as soon as possible before the due date:
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Explain your specific situation and difficulty in paying on time.
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Ask about any extensions or payment plans that may be available.
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Inquire if community assistance funds are available for residents in need.
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See if a partial payment can be made by the due date.
NORW will make reasonable efforts to work with customers facing hardships. Being proactive and communicating with them can help avoid disruption of your essential water services.
Moving Your NORW Service to a New Home
If you’re moving to a new home within NORW’s service area, you’ll need to transfer or start new water service:
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Schedule a final meter reading at your old address to finalize that account.
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Contact NORW to start service at your new address. Make sure the prior owner or tenant has an ending meter read.
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Provide your new address and moving dates to begin water billing in your name at the new property.
With proper notification, NORW can seamlessly transfer your water services from one house to another with no lapse in water access.
Be sure to update your address and contact details so billing goes to the correct location. Tie up any loose ends with payments to avoid any issues.
Closing Your NORW Water Account Permanently
Closing your water account completely when moving out of NORW’s service area involves a few simple steps:
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Notify NORW at least 1 week before your move date to schedule a final meter reading. This provides your final bill amount.
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Pay off any remaining balance by the due date for a zero dollar final bill.
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Provide a forwarding address for your final bill and any refunds to be sent to.
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Confirm the account has been closed using contact details on your final bill.
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Consider turning off your water at the curb stop and draining pipes at your vacant property to avoid freezing or leaks.
With proper notification and payment, NORW can close out your account smoothly as you move on from their water service area.
NORW Provides Essential Water Service
Having access to clean, reliable water is essential for homes in rural northern Ohio. NORW plays
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Northern Ohio Rural Water, Where Quality Counts
FAQ
Where does northern Ohio rural water come from?
Northern Ohio Rural Water purchases drinking water for its Southeast District from Rural Lorain County Water Authority. The Village of New London treats water from the New London Reservoir and sends it to the Rural Lorain County Water Authority.
Where to pay Henry County water bill?
PAYMENT METHODS The Henry County Water Authority is located at 1695 Highway 20 West, McDonough. Customer service office hours are Monday – Friday 8:00 AM–4:30 PM. Telephone number: (770)957-6659.
How can I pay my Northern Ohio Rural Water bill?
Through doxo, you can pay your Northern Ohio Rural Water bill with a Visa, MasterCard, Discover credit card or debit card, Apple Pay, or your bank account. Please note that doxo is not an affiliate of or endorsed by Northern Ohio Rural Water.
Who added northern Ohio rural water to the directory?
Northern Ohio Rural Water was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. Sign up for the Doxo Bill Pay network for free to set up free direct payments and get real-time market data and reports. See our FAQ pages to learn more about doxo.
How do I send a debit authorization form to northern Ohio rural water?
Step 1: Print out this Direct Debit Authorization Form and fill it out. Step 2: Send this form along with a voided check from the account you want to withdraw money from. Step 3: Return the debit authorization form and voided check to Northern Ohio Rural Water. Please drop off or mail to our office location at:
