Paying your NOVEC (Northern Virginia Electric Cooperative) bill over the phone is a quick and convenient way to stay on top of your utility payments. With just a phone call you can pay your bill without having to leave home.
In this comprehensive guide, we’ll cover everything you need to know about paying your NOVEC electricity bill by phone, including:
- The NOVEC bill pay phone number
- What information you’ll need to make a payment
- Step-by-step instructions for paying by phone
- Other bill payment options with NOVEC
- FAQs about paying your NOVEC bill by phone
The NOVEC Bill Pay Phone Number
To pay your NOVEC bill over the phone, simply call 844-574-1512. This automated payment system is available 24/7 for your convenience.
Before you make a payment, you’ll be asked to enter your account information several times when you call. All you need is your account number, PIN number, and payment information. The process is quick and easy.
What Information You’ll Need to Make a Payment
Before you call to pay your NOVEC bill, make sure you have the following information ready:
- Your NOVEC account number – Find this printed on your monthly bill statement
- The amount you owe – Your current balance due
- Your phone payment PIN – You’ll set this up the first time you call
- Your payment method – Checking account or credit/debit card
If you have these details ready, the automated system will be able to quickly find your account and process your payment.
Step-by-Step Instructions for Paying by Phone
Paying your NOVEC bill by phone only takes a few minutes. Just follow these steps:
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Call the NOVEC bill pay number: 844-574-1512
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Enter your 10-digit NOVEC account number when prompted
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Enter the amount you wish to pay
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Enter your phone payment PIN
- The first time, you’ll set up a 4-digit PIN that you’ll use for future calls
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Select your payment method
- Checking account – enter your routing and account numbers
- Credit/debit card – enter your card information
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Confirm that the payment amount and details are correct
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End the call after you receive confirmation that your payment was processed successfully
And that’s it! The payment will post to your account the same day.
Other NOVEC Bill Payment Options
In addition to paying by phone, NOVEC offers several other convenient payment options:
- Online – Pay through NOVEC SmartHub or the Pay Now app with no fees
- Mobile app – Download the SmartHub app to pay on your smartphone
- In person – Visit a NOVEC payment location with cash, check or money order
- By mail – Send a check or money order using your remittance stub
- Bank bill pay – Schedule payments through your bank
No matter which option you choose, be sure to allow enough time for mailed payments to arrive and online/phone payments to process by your due date to avoid late fees.
Frequently Asked Questions About NOVEC Phone Payments
Is there a fee to pay my NOVEC bill by phone?
No, the automated phone payment system does not cost anything to use. You can use a debit or credit card or a checking account to pay for something.
When will my phone payment be applied to my account?
Phone payments are processed the same day, as long as the call is made by 4pm on a business day.
What if I don’t have my PIN number for phone pay?
You’ll make a 4-digit PIN the first time you use the pay by phone service. You can change your PIN if you forget it by following the on-screen instructions.
Who can I call if I have questions about my NOVEC bill?
For account questions or general inquiries, call the NOVEC Customer Care Center at 703-335-0500, Monday-Friday 7:45am-5:30pm. Or email any time.
What do I do if I’m having trouble making a payment by phone?
First, double check that you are entering the correct account and payment information. If you still have issues, contact the NOVEC Customer Care Center for assistance.
Pay Your NOVEC Bill Quickly by Phone
Paying your NOVEC electricity bill is fast and easy when you use the automated phone payment system. With just your account number, PIN, and payment details, you can take care of your bill in minutes from the convenience of home.
So the next time your NOVEC bill is due, consider picking up the phone and dialing 844-574-1512. With this comprehensive guide, you’ll breeze through the payment prompts confidently. Convenient phone payments help ensure your services stay on and your account stays in good standing.
