Paying bills is a tedious but necessary task. However, with Novec Online Bill Pay you can simplify and streamline the process. This convenient online service allows Northern Virginia Electric Cooperative (Novec) customers to view their account details and pay their electric bill completely online.
Why Choose Novec Online Bill Pay?
Novec Online Bill Pay offers numerous advantages over conventional payment methods
Convenience
You can pay your Novec electric bill anytime, anywhere using a computer, smartphone or tablet. There’s no need to write checks, find stamps or drive to a payment center.
Efficiency
Online bill pay saves you time There’s no paperwork to fill out or envelopes to mail Payments can be made in just a few clicks.
Control
With online bill pay, you’re in charge. You can pay bills on your own schedule and view payment history anytime. It also allows you to set up automatic recurring payments.
Security
Novec Online Bill Pay uses industry-standard encryption to keep your personal and payment information safe and secure.
Cost Savings
There are no fees to use Novec online bill pay. It’s a free service that saves you money on stamps and checks.
Customer Support
Friendly and knowledgeable Novec customer service reps are available by phone if you need assistance with online bill pay.
How to Sign Up for Novec Online Bill Pay
Signing up for online bill pay is easy and only takes a few minutes. Here’s how:
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Go to Novec.com and click on “My Account”
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Select “Register” under the SmartHub login.
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Enter your Novec account number and name as it appears on your bill.
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Create a username, password and security questions.
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Accept the terms and conditions.
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Verify your account by phone or email.
Once your account is verified, you’re all set! You can start viewing your current Novec bill details and payment history.
Paying Your Novec Bill Online
Here are the simple steps for paying your electric bill through Novec Online Bill Pay:
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Login to your SmartHub account on Novec.com
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From the menu, select “Billing & Payments”
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Choose “Pay Bill”
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Enter the amount you wish to pay
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Select a payment method – debit card, credit card, or bank account
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Review payment details and submit
Your payment will be processed and posted to your account immediately. It’s that quick and easy!
Setting Up Auto Pay
For maximum convenience, you can enroll in Auto Pay within Novec Online Bill Pay. This automatically pays your electric bill on the due date each month.
To set up Auto Pay:
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Login to SmartHub and go to “My Profile”
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Click on “Auto Pay Program”
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Check the box to enable auto pay
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Choose your preferred payment method
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Select the date for your bill to be paid each month
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Review terms and agree
With Auto Pay enabled, you’ll never miss another payment deadline!
Additional Online Account Management Options
Managing your electric account online goes beyond just bill payment. Novec Online Bill Pay also allows you to:
- Monitor your daily electric usage
- Analyze your usage trends over time
- View detailed graphs of usage by hour, day or month
- Access previous bills and statements
- Update your billing address
- Set up paperless billing
- Report power outages
- And more!
Online account management gives you greater insight into your home’s energy use and billing details.
Online Bill Pay on Mobile Devices
For added convenience, you can manage your Novec account on your iOS or Android smartphone or tablet.
The free SmartHub mobile app provides full access to these features on the go:
- Pay bills immediately
- View billing history
- Monitor daily usage
- Receive notifications
- Report outages
With mobile bill pay, you can handle your electric account tasks from anywhere, any time.
Contacting Novec Customer Support
If you have questions or issues using Novec’s online bill pay system, customer support is available to assist you:
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By phone at 1-888-335-0500 Monday through Friday from 7 a.m. to 6 p.m.
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Online by submitting a message through SmartHub
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In person at any Novec customer service office
Novec representatives can walk you through the online bill pay registration process, troubleshoot technical problems, explain your bill, set up new services, and more.
Simplifying bill payment with Novec Online Bill Pay helps save you time, money and hassle each month. This user-friendly service enables you to pay your electric bill in just minutes as well as monitor detailed account activity. Combined with automatic payments, paperless billing and mobile apps, going online is the most efficient way to manage your Novec electric account. Sign up today to enjoy the ease and convenience of online bill pay!
NOVEC – SmartHub
FAQ
How to find novec account number?
How do I contact Novec VA customer service?
How do I pay my Novec bill online?
Many banks, credit unions and online banking websites allow customers to make payments for little or no cost online. Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available.
Does Novec offer a solar loan?
NOVEC Solutions has partnered with Prospect Solar and ElecTel Federal Credit Union to offer NOVEC’s residential customers an easy and affordable way to install solar on their homes. Prospect Solar’s turnkey service makes it easy to add solar panels to a home and ElecTel offers low interest, energy efficient loans for NOVEC customers who qualify.
How can I view my Novec Bill?
Whether on your computer, smartphone, or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, report outages and get the latest NOVEC news. As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks.
What services does Novec offer?
NOVEC SmartHub For My Home Products and Services Texting Notifications CashBack Serious Medical Condition Streetlight Repair Tree Trimming EV-1: NOVEC’s Electric Vehicle Rate For My Business Products and Services Construction Services Security and Streetlights CashBack Outages Report an Outage Report online Report by text
How do I know if my Novec payment has been credited?
Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available. Customers are responsible for ensuring their intended monthly payments have been credited on time — please make sure you allow enough time for your payments to process.
Who does Novec solutions work with?
NOVEC Solutions works with a licensed local contractor that offers products and installation services for NOVEC customers in need of water heater solutions. On the go? NOVEC SmartHub goes with you! Pay your electric bills, view your energy use, report an outage, and receive alerts regarding your account. Get it HERE.
