How to Pay Your Water Bill in Oliver Springs, TN

Paying your water bill is an essential part of being a resident of Oliver Springs, TN. The town provides water and sewer services to residents and businesses, and prompt payment of your monthly bill helps keep the system running smoothly. In this article, I’ll explain everything you need to know about paying your Oliver Springs water bill, including payment options, due dates, and how to avoid late fees or service interruptions.

Overview of Oliver Springs Water Billing

The Oliver Springs Water Department handles water and sewer billing for the town. Meters are read around the 20th of each month bills are mailed on the 1st business day of the month and payments are due by the 16th. Late fees apply after the 16th and service may be disconnected if payment is not received by the 26th.

The utility offers several ways to pay your bill. including

• Online payment
• Cash or check in-person at City Hall
• Check by mail
• After-hours drop box at City Hall

Knowing the due dates and understanding the payment options will help you avoid late fees and service interruptions

Paying Your Bill Online

The easiest way to pay your Oliver Springs water bill is online. You can pay by credit card or debit card through the utility’s website. Here are some key facts about paying online:

• To start, you’ll need to create an online account and register your water account number. This allows you to store payment information for future bills.

• A 2.75% processing fee applies to all online payments. This fee goes to the payment processor, not the town.

• Online payments post instantly, so you can pay even on the due date up until 11:59pm and avoid late fees.

• The online payment portal can be accessed directly or through the utility’s website.

To get started with online payments, visit the utility’s website and look for the link to online bill pay. Have your water account number ready to register. For most people, paying online will be the quickest, easiest way to pay each month.

Paying by Mail or In-Person

If you prefer not to pay online, Oliver Springs offers other options:

Pay by Mail

• Mail a check or money order payable to Oliver Springs Water Department to:

  Oliver Springs Water Department
  717 Main Street
  Oliver Springs, TN 37840

• Allow 3-5 business days for mailed payments to be received and processed to avoid late fees. Payments are considered received when they arrive at City Hall, not based on the postmark date.

Pay In-Person

• You can pay with cash, check, or money order in person at Oliver Springs City Hall (717 Main Street).

• In-person payments can be made Monday-Friday, 8am-4:30pm.

• An after-hours drop box is located on the left side of City Hall if you can’t make it during business hours. Payments left in the drop box by 4:30pm will be processed same-day.

Paying by mail or in-person takes a bit more planning than paying online to ensure your payment arrives on time, but both are reliable options accepted by the utility.

Avoid Late Fees and Service Disruptions

To recap the key dates for avoiding penalties on your water bill:

• Payment Due: Bills must be paid by the 16th of each month. Payments received after 4:30pm on the 16th are considered late.

• Late Fee Assessed: Late fees apply to payments received after the 16th. The fee amount depends on your past payment history.

• Service Disconnection: If your bill remains unpaid after the 25th, your water service may be disconnected the following business day.

• Reconnection Fee: A reconnection fee of $25 applies if your service is disconnected for non-payment. Your past due balance plus the reconnection fee must be paid before service is restored.

As long as your payment arrives by the 16th of each month, whether you pay online, by mail, or in-person, you can avoid any late penalties. Online payments offer the most flexibility if you need to pay on the actual due date. But the utility provides multiple options to fit every schedule and preference.

What to Do if You Can’t Pay on Time

If you’re unable to pay your water bill by the due date occasionally, here are some tips to avoid service disruptions:

• Contact the utility immediately to discuss payment plan options if you anticipate missing a payment. Payment arrangements may be available in some cases to spread out a large balance over multiple months.

• Pay as much as you can by the due date, even if you can’t pay the full amount. Partial payments may help avoid immediate service disruption.

• Ask about one-time extensions if you’ve generally paid on time in the past and have a specific hardship preventing payment this month. One-time due date extensions may be granted on a case-by-case basis if you communicate proactively with the utility.

• Apply for financial assistance programs like the Low Income Household Water Assistance Program (LIHWAP) which provides bill payment assistance to qualified applicants.

The key is communicating early and clearly with the Oliver Springs Water Department if you foresee any difficulty paying on time in a given month. Be proactive and you can often avoid service disruptions even if you need some flexibility with payment dates.

Contacting the Utility with Questions

If you have any questions about your water bill, payment options, due dates, or fees, don’t hesitate to contact the Oliver Springs Water Department directly:

Oliver Springs Water Department

717 Main Street
Oliver Springs, TN 37840

Phone: (865) 435-7722

Email: Use the contact form on the utility website

The billing staff can explain anything about the payment process, account history, or current charges. Reach out to them right away if your service is ever disrupted so the issue can be resolved quickly.

Paying your monthly water and sewer bill is easy in Oliver Springs when you understand the online and in-person payment options and due date requirements. Registering for online payments provides the most flexibility for busy schedules. But you can also pay by mail, in-person, or use the after-hours drop box without fees or hassles.

Avoiding late fees and service disruptions is doable if you pay by the 16th each month or proactively communicate with the utility if you need to delay a payment. Use the payment methods and tips in this article to keep your Oliver Springs water service flowing smoothly!