How to Pay Your Municipal Utilities Bill in Ontario, California

Living in Ontario, California provides residents with access to excellent municipal services. However, taking advantage of these utilities like water, sewer, and trash pickup requires paying your monthly utilities bill. The City of Ontario offers multiple ways to pay your municipal utilities bill conveniently and on time.

In this comprehensive guide, we’ll walk through the various options to pay your Ontario municipal utilities bill online by phone, in person, or by mail. We’ll also look at account management, paperless billing due dates, and late fees.

Ontario Municipal Utilities Bill Payment Options

The Ontario Municipal Utilities Company (OMUC) issues monthly bills for water, sewer, and trash services provided to Ontario residents and businesses. Here are the ways you can pay your OMUC utilities bill:

Online – Pay by e-check or credit/debit card through OMUC’s secure online portal. Create an account to store payment info for easy auto-pay.

By Phone – Call OMUC at (909) 395-2615 and pay over the phone using a card or e-check.

In-Person – Visit Ontario City Hall or the Municipal Services building to pay by cash, check, money order, or card.

By Mail – Detach the payment slip from your paper bill and mail with a check or money order.

Drop Box – Place your payment in the drop boxes at City Hall, Municipal Services, or various City parks

AutoPay – Set up recurring automatic payments from your bank account on your due date monthly.

Managing Your OMUC Online Account

Creating an online account at www.ontarioca.gov/OMUC allows you to easily manage utility payments, view statements, monitor usage, and more.

Within your secure account dashboard, you can:

• Check your current balance
• View payment history
• Set up scheduled auto-payments
• Go paperless with e-bills
• Update account information
• Pay one-time payments

Registering for an online account is quick and provides 24/7 access plus options like paperless billing and automatic payments.

OMUC Utilities Bill Due Dates

OMUC bills residential accounts monthly, while commercial accounts are billed bi-monthly.

Residential Bills – Issued on the 10th of each month and due on the 27th.

Commercial Bills – Issued around the 10th of every other month and due on the 27th.

Your specific due date is printed on each paper or electronic statement. Payments must be received by 11:59 pm on the due date to avoid late fees.

If the due date falls on a weekend or holiday, payments are due the next business day by 11:59 pm.

Options for Paperless Billing

You can opt-in to receive paperless billing when registering for an online account. This provides fast, secure access to view and pay bills electronically.

Instead of a mailed paper statement, you will receive an email each month informing you when your new e-bill is ready to view and pay online through your OMUC account.

Going paperless saves trees and gives you instant access to bill details. Make sure to update your email if it ever changes.

Paying Your OMUC Bill by Phone

If you don’t want to pay online or visit in person, OMUC offers phone payment as a convenient option.

To pay by phone:

1. Call (909) 395-2615 during business hours or use the automated phone system.

2. Provide your 10-digit account number from your OMUC bill.

3. Enter payment details and card number or electronic check information.

4. Receive a confirmation number for your records.

Phone payments let you easily pay your municipal utilities bill on your schedule. Just call anytime during customer service hours.

Paying at Ontario City Hall

The Ontario City Hall Finance Department accepts in-person OMUC utility payments weekdays from 7:30 am to 5:30 pm except alternating Fridays.

To pay at City Hall located at 303 East B Street:

• Bring your printed bill or know your 10-digit account number

• Make your payment by cash, check, money order, or debit/credit card

• Get a receipt as proof of payment

City Hall offers simple in-person payment right downtown five days a week for your convenience.

Paying at the Municipal Services Building

In addition to City Hall, you can also pay your OMUC bill in-person at:

Ontario Municipal Services
1425 S Bon View Ave.
Ontario, CA 91761

Their payment hours are weekdays from 7:30 am to 5:30 pm except alternating Fridays.

Follow the same process as City Hall by bringing your account number and making your payment by cash, check, or card.

Municipal Services provides another walk-in payment option on the south side of town.

Paying by Mail

To pay your municipal utilities bill by mail, simply:

• Detach the payment slip from the bottom of your paper bill

• Write your account number on your check or money order

• Mail your payment slip and check in the return envelope

Mailed payments must be postmarked by the due date to avoid late fees. Allow 3-5 days for mailed payments to post to your account.

Paying at OMUC Drop Boxes

For simple after-hours payment, you can place your utility bill stub and check or money order into one of OMUC’s drop boxes located around Ontario:

• Ontario City Hall – 303 East B St.

• Municipal Services Building – 1425 S Bon View Ave.

• Each city park – Check signs for drop box locations

Drop boxes allow check or money order payments 24/7. Payments are collected daily.

AutoPay for Automatic Monthly Payments

For maximum convenience, sign up for monthly autopay when registering your online account. This automatically pays your OMUC utility bill from your bank account or credit card each month on the due date.

Enrolling in autopay ensures your bill is paid on time without any effort. You avoid late fees and service interruptions.

You will still receive a statement each month detailing your charges even with autopay enabled. The payment just processes automatically on the due date.

Understanding OMUC Late Fees

If your OMUC bill is not paid by the due date, you will be charged a $25 late penalty on your next statement.

This one-time penalty applies if you miss the due date printed on your monthly utility bill. Payments must be made in full to satisfy your account balance.

Avoid late fees by paying on time, signing up for autopay, or contacting OMUC if you need help paying your bill. Communicate with them to potentially have late fees waived if warranted.

Payment Assistance Options

If you are an Ontario resident struggling to pay your municipal utilities bill from OMUC, contact them at (909) 395-2615 right away.

Explain your financial hardship situation. OMUC may be able to help by:

• Adjusting your due date to better align with your pay schedule

• Setting up a payment plan so you can pay incrementally

• Waiving late fees if reasonable given your circumstances

• Referring you to government assistance programs

The goal is keeping your municipal utilities active, so OMUC will work to find solutions. But you must contact them promptly for help.

Overall, OMUC offers flexible options to pay your municipal utilities bill online, by phone, mail, or in person. Sign up for paperless billing and autopay to simplify payment. Reach out for assistance if needed to maintain continuity of your water, sewer, and trash services as an Ontario resident. With multiple ways to pay each month, you can handle your OMUC utility bill conveniently.