Having reliable water service is essential for households and businesses in Oro Valley, AZ. As a customer of the Oro Valley Water Utility, it’s important to understand how to pay your monthly water bill easily and on time This guide covers the various payment options available and tips to ensure your water service continues uninterrupted.
Online Bill Pay
The fastest and most convenient way for Oro Valley water customers to pay their bill is online through the utility’s Customer Portal. To get started, you’ll need to register for an account on the portal which can be accessed at www.orovalleyaz.gov.
Once registered, you can log in anytime to view your water bill and make secure online payments by e-check from a bank account or with a credit/debit card.
Key benefits of paying online include
- Pay anytime, anywhere in just minutes
- Payment confirmation provided
- View billing history and track water use
- Set up recurring auto-payments
- Avoid late fees by paying on due date
With quick payment processing and account management tools, the Customer Portal is ideal for today’s busy water customers in Oro Valley.
Mobile App
In addition to the web portal, the Oro Valley Water Utility offers a free mobile app for iOS and Android devices. The app allows customers to pay bills, track water use, receive notifications and more.
You can download the “Oro Valley AZ” app for free from the Apple App Store or Google Play Store. The app syncs with your Customer Portal account. Payments can be made in seconds right from your smartphone.
The mobile app makes monitoring water usage and paying your bill more convenient whether you’re at home or on the go.
Phone Payment
Paying your water bill over the phone is quick and easy. The Oro Valley Water Utility has contracted with Invoice Cloud to offer payment processing by phone.
To pay by phone, customers can call toll-free 1-877-577-8722. The automated system will guide you through making a payment by credit card, debit card or electronic check.
Benefits of phone payment include:
- Available 24/7
- Takes just minutes
- Payment confirmation provided
- Avoid late fee if paying on due date
The phone number for bill payments is printed on the monthly paper statements as well. Paying by phone is convenient when you don’t have access to the online portal.
Mail-In Payment
Customers who prefer traditional payment methods can still pay their water bill by mailing in a check or money order.
To pay by mail, write your check or money order payable to “Oro Valley Water Utility” and include your payment stub from your monthly paper bill.
Payments should be mailed to:
Oro Valley Water Utility
PO Box 847327
Los Angeles, CA 90084-7327
Be sure to mail your payment 7-10 days before the due date listed to ensure it arrives on time. Keep the top portion of your bill as a receipt. Mailing a check remains a simple option for paying your water bill.
In-Person Payment
For customers who prefer to pay their water bill in-person, the Oro Valley Water Utility building has an office to accept payments weekdays at:
Oro Valley Water Utility
11000 N. La Cañada Drive
Oro Valley, AZ 85737
In-person payments by cash, check or credit/debit card can be made at the customer service desk during regular business hours Monday-Friday 8am-5pm.
If visiting after hours, a secure drop box is located to the right of the building entrance for check/money order payments by mail. Paying at the Water Utility office ensures same day processing.
Payment Kiosks
In addition to the office location, the Oro Valley Water Utility has partnered with Paymentus to install self-service bill payment kiosks around town for added customer convenience.
These walk-up kiosks operate like an ATM, allowing customers to pay their water bill by credit/debit card or cash 24/7. Kiosks are located at:
- Oro Valley Police Department
- Walmart Supercenter
- Safeway
To make a payment, enter your account number or scan your bill barcode at the kiosk. Kiosks provide instant payment confirmation without having to wait in line at the Utility office.
Auto Bill Pay
For hassle-free water bill payments, Oro Valley customers can enroll in auto pay through their online Customer Portal account. This authorizes the water utility to automatically withdraw funds from your bank account each month to pay your bill on the due date.
Benefits of auto bill pay:
- Paperless billing
- Bill paid automatically
- Avoid late fees
- Saves time – one less bill to handle manually
Customers control the payment date and can cancel at anytime. Bank account information is securely encrypted. Auto pay gives Oro Valley water customers peace of mind knowing their bill is paid on time.
Prepaid Billing
As an alternative to monthly bills, Oro Valley offers prepaid billing plans for water service. With prepaid billing, customers deposit funds into their account and draw down the balance as water is used.
Benefits of prepaid water billing:
- Pay in advance for metered water use
- No monthly bills – account stays in credit
- Payment deducted in real-time as water is consumed
- View balance anytime and add funds when low
- Avoid late fees and disconnection
- Pay only for the water you use
Smart meters allow real-time tracking of prepaid account balances. Customers receive notifications by phone, email or text when their balance is getting low so they can quickly recharge their prepaid account for uninterrupted service.
Payment Assistance
The Oro Valley Water Utility understands sudden financial hardship can make it difficult for customers to pay their bills. Payment assistance options are available for qualifying households such as:
- Payment Arrangements – Spread balance over several months
- Bill Discounts – Reduced rates for low-income customers
- Balance Forgiveness – Waive interest and fees
- Due Date Extension – Avoid late fee with extra time
If unable to pay your water bill, call the Oro Valley Water Utility immediately to discuss bill assistance options. You can avoid disconnection and interruption of service by proactively seeking help.
Restoring Service After Disconnect
If water service is disconnected due to non-payment, contact the Oro Valley Water Utility right away to have service restored. In most cases, the past due amount plus a $80 reconnection fee must be paid immediately by cash, credit card, money order or cashier’s check for service to be restored the same day.
If water is turned back on after normal business hours, the full past due balance must be paid by 9am the following business day or service will be disconnected again. Tampering with or removing the shutoff lock can incur additional fees and penalties.
Getting your water turned back on quickly is as simple as paying the past due balance plus reconnection fee. Have your account number ready and call the Oro Valley Water Utility office at 520-229-5000 for fast restoration of service. Don’t delay – contact them immediately to get your water flowing again.
Avoid the Headache: Pay on Time
Having your water shut off due to non-payment can be a major headache. Avoid it by paying your Oro Valley water bill promptly each month. Sign up for reminders through the online Customer Portal or mobile app to receive usage alerts and payment confirmations.
If money is tight, call ahead to make payment arrangements. Being proactive will help keep your water on and avoid inconvenient service interruptions. Pay attention to monthly due dates and utilize the Oro Valley Water Utility’s many convenient payment options like online, phone, auto pay and prepaid billing.
Reliable water service is vital for every home and business. Keeping your account in good standing by paying bills on time makes life a little easier. Don’t take water for granted – be a responsible customer and pay your Oro Valley water bill early each month.
Oro Valley Water Bill Payment Options at a Glance
- Online – Pay anytime through Customer Portal
- Mobile App – Download app to pay on your device
- Phone – Call toll-free automated payment line
- Mail – Send check or money order with payment stub
- In-Person – Visit Utility office or drop box
- Kiosk – Make payments 24/7 at self-serve kiosks
- Auto Pay – Set up recurring bank account withdrawals
- Prepaid – Pay in advance for metered usage
Take advantage of these fast and convenient ways to pay your monthly Oro Valley water bill. Having access to great payment options from the Oro Valley Water Utility makes it easy to keep your account current and avoid any service interruptions. Pay early, pay online, pay with our app – just be sure to pay your water bill responsibly each month. Reliable water service is the lifeblood of this community.
Step In case of Divorce
If both parties are on the account at the time of divorce, the party who is leaving can call Customer Service at 520-229-5000 and remove their name from account.
If the leaving party refuses to call, the remaining party can close the account and open a new account in their name. New Service Establishment Fees will applied to the new account.
Step In case of Death
Upon the death of the account holder and the survivor is on the account, the survivor may call Customer Service at 520-229-5000 and take the deceased’s name off the account.
If the survivor is not on the account the changes must be made in writing.
This is Oro Valley – Water Utility
FAQ
How do I cancel Oro Valley water Service?
Close Account Call Customer Service at 520-229-5000 to schedule the water turn off. Please provide two days advance notice and a forwarding address for final billing.
How to pay for water in Arizona?
Set up payments through your bank or a bill pay service. When you use an online bill pay service, be sure to give them your Arizona Water Company Account Number. If they want your monthly bill to be sent directly to them, call or go to your local Arizona Water Company office and fill out a Customer Information Change form.
Does Oro Valley have a water problem?
No. This is what Oro Valley Water Utility tries to do: give people a safe, reliable water supply that follows all federal and state rules.
Who is Oro Valley water utility?
Oro Valley Water Utility is dedicated to providing water resources that meet or exceed all water quality standards in a way that is both cost-effective and good for the environment. You can pay your water bill, set up service, and manage your account and meter application through WaterSmart.
How do I contact Oro Valley?
For emergencies after business hours, please call (520) 229-5000 & select option 1 for the answering service. “Oro Valley is dedicated to providing water resources that meet or exceed all quality standards for a long time in a way that is both cost-effective and good for the environment.” “.
What makes Oro Valley a sustainable water company?
“Oro Valley is dedicated to providing water resources that meet or exceed all quality standards for a long time in a way that is both cost-effective and good for the environment.” ” WaterSmart Pay Your Water Bill Establish Service Customer Forms Manage Account Meter Application.
Where does Oro Valley get its water?
The Town of Oro Valley Water Utility System has been around since 1974 and gets its water from a variety of sources. The main source is groundwater taken from the Canada del Oro Wash basin, and the secondary source is surface water bought from the Central Arizona Project (CAP), which brings water from the Colorado River.
What is the Oro Valley water quality report?
The Safe Drinking Water Act tells the EPA that Oro Valley Water Utilities has to check the water quality in the area once a year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Where can I pay my water utility bill?
*Los Angeles, CA is the Utility’s payment processing center only. if you require assistance with the pay-by-mail billing feature. If you want to pay in person outside of business hours, please use the Utility drop box to the right of the Water Utility building door.
