How to Pay Your Osage Valley Electric Bill: A Guide to Payment Options

Osage Valley Electric Cooperative provides reliable electric service to homes and businesses across west-central Missouri. As a customer, you are responsible for paying your Osage Valley electric bill each month to maintain uninterrupted service. Osage Valley offers several convenient payment options to fit every schedule and preference. This guide will outline the various ways you can pay your electric bill with Osage Valley Electric Cooperative.

Understanding Your Monthly Electric Bill

Your Osage Valley electric bill contains charges for:

• Electricity Usage The amount of kilowatt-hours (kWh) you used during the billing period charged at a per-kWh rate. This varies monthly depending on your energy consumption.

• Service Availability Charge: A fixed monthly fee to maintain your access to electric service.

• Demand Charge: For commercial accounts based on your peak energy usage each month.

• Taxes: Local sales tax and other fees/surcharges.

• Credits: For any rebates, capital credits, or deposits applied to your account.

Review your detailed bill carefully each month to ensure all charges and credits are accurate before making a payment. Contact Osage Valley customer service with any questions.

Paying Your Electric Bill via SmartHub

The fastest and most convenient way to pay your Osage Valley electric bill is through SmartHub online or via the mobile app. Here’s how it works:

• Visit OsageValley.com and click on “Pay Now” to access SmartHub.

• Log into your SmartHub account. New users will need to register with their Osage Valley account number.

• Select the account you want to make a payment towards.

• Enter the payment amount and select a payment method.

• Submit the payment and receive instant confirmation.

SmartHub also allows you to setup recurring payments, view usage history, notify Osage Valley of outages, and more.

Paying Over the Phone

To make a payment by phone using Osage Valley’s automated system:

• Call (855) 939-3689.

• Follow the prompts to enter your 10-digit account number and payment amount.

• Use your touch-tone keypad to input credit/debit card or checking account details.

• Receive a confirmation number at the end verifying your payment was processed.

The automated phone payment system is available 24/7 for your convenience.

Paying in Person

You can visit either Osage Valley Electric office during business hours to make a payment:

Butler Office

1801 S. Osage Blvd, Butler, MO 64730

Monday-Friday, 7:30am-4:30pm

Windsor Office

8467 MO-52, Windsor, MO 65360

Monday-Friday, 8am-5pm

Cash, check, money order, and credit/debit cards are accepted for in-person payments.

Paying by Mail

To pay your electric bill by mail, detach the payment stub from your monthly statement and enclose with a check or money order payable to Osage Valley Electric Cooperative. Send to:

Osage Valley Electric Cooperative
PO Box 470
Butler, MO 64730

Allow 7-10 business days for mailed payments to be received and processed. Write your account number on the check/money order to ensure proper crediting.

Paying at Authorized Payment Locations

For cash payments, you can visit any of Osage Valley’s authorized payment locations, such as:

• Casey’s General Store
• Break Time Convenience Stores
• Hy-Vee Supermarkets
• Price Choppers
• Sunny’s Gas & Food Marts

You will need to present your Osage Valley account number. A small transaction fee may apply.

Enrolling in Recurring Auto-Pay

To setup automatic monthly payments from your bank account, credit card or debit card:

1. Login to SmartHub and access the “Auto Pay” menu.

2. Enter your preferred payment method information.

3. Select the date each month for payments to process.

4. Confirm your auto-pay enrollment.

5. Your bill will now be paid automatically each period.

You can cancel or update your auto-pay anytime through SmartHub.

Benefits of Paying Online or Via SmartHub

Opting for electronic payment options like SmartHub provides many benefits:

• Make instant payments 24/7.

• Avoid late fees.

• Reduce paper waste and postage costs.

• Store payment methods securely for future use.

• Access payment history and billing statements.

• Set and forget auto-pay options.

• Receive payment and outage alerts by email or text.

• Monitor real-time energy usage.

• Communicate directly with customer service.

SmartHub makes managing your Osage Valley Electric account convenient and simple.

Avoid Late Fees and Disconnection

To avoid late payment penalties and possible service interruption, be sure to pay your electric bill by the due date shown on your monthly statement. Osage Valley offers a 10-day grace period after the due date before assessing a late fee.

If your account becomes past due, you will receive a disconnection notice with the shutoff date. Payment arrangements can be made for customers facing disconnection by contacting Osage Valley’s billing department. Financial assistance programs are also available for qualifying low-income households struggling to pay their electric bill.

Closing or Transferring an Account

If you are moving to a new address within the Osage Valley Electric service area, you will need to close your existing account and open service at your new residence. To close your account:

• Notify the billing department at least 3 business days before your move date to schedule a final meter read.

• Provide a valid forwarding address to receive your final bill.

• Make sure any outstanding balance is paid within 15 days to avoid collections.

• Close your SmartHub account to prevent unauthorized access.

Following this process ensures your account will be closed and settled properly when you move. Contact Osage Valley Electric to open new service at your next home or business.

Osage Valley Electric offers flexible options to pay your electric bill online, by phone, in person or by mail. Payment services like SmartHub provide convenient account management capabilities. Carefully review your monthly charges, pay the total amount due by the due date, and take advantage of auto-pay or one-time online payments to simplify paying your Osage Valley electric bill.