How to Pay Your Otelco Bill by Phone

Paying your Otelco bill by phone is a quick and convenient way to stay on top of your monthly charges. In this guide we’ll walk through everything you need to know about using Otelco’s automated phone payment system SmartPay.

Overview of Paying Your Otelco Bill by Phone

Customers of Otelco can easily pay their bills over the phone with SmartPay, an automated phone payment system. Here are some important facts about Otelco SmartPay.

• Toll-Free Number: The number to call is 1-844-849-1517. This is a toll-free number that can be called from anywhere in the US.

• Payment Methods You can pay by credit/debit card or electronic check (e-check) using SmartPay

• Account Verification: When you call for the first time, you’ll need to prove who you are by entering either your SSN or your Federal Tax ID number.

• Make a PIN: Once you’ve been verified, you can make a 4-digit PIN that you can use on future calls instead of having to verify each one.

• Account Number Needed: You’ll need your Otelco account number handy when you call to make a payment. This can be found at the top of your bill statement.

• 24/7 Availability: SmartPay is available 24 hours a day, 7 days a week for your convenience.

Step-by-Step Guide to Paying Your Otelco Bill by Phone

Follow these simple steps to pay your Otelco bill using the automated SmartPay phone system:

1. Call the Otelco SmartPay Number

• Dial 1-844-849-1517 from any phone. This is the dedicated Otelco SmartPay phone payment line.

2. Select Your Language

• You will be prompted to select English or Spanish. Press 1 for English or 2 for Spanish.

3. Enter Your Otelco Account Number

• When prompted, enter your 12-digit Otelco account number using your phone keypad. Your account number is located at the top of your Otelco bill statement.

4. Select a Payment Method

• Press 1 on your phone to pay by credit/debit card or press 2 to pay by e-check.

5. First-Time Callers – Validate Your Identity

• If this is your first time calling SmartPay, you will need to validate your identity by entering either:

  • The last 4 digits of your Social Security Number

  • Your Federal Tax ID Number (for business accounts)

• After validation, you can create a 4-digit PIN to use for future calls.

6. Enter Payment Amount

• Use your phone keypad to enter the payment amount you wish to pay. Enter the dollar amount only – no need to enter cents.

7. Provide Payment Details

• For credit/debit card payments, you will be prompted to enter your:

  • Card number

  • Expiration date

  • CVV security code

• For e-check payments, you will need to enter:

  • Your checking account number

  • Your checking account routing number

8. Confirm Payment Details

• SmartPay will recap your payment details and ask you to confirm everything is correct. Press 1 to confirm or 2 to re-enter your details.

9. Get Payment Confirmation

• After confirming your details, SmartPay will provide a payment confirmation number. Write this down for your records!

Okay, you’ve now paid your Otelco bill over the phone using SmartPay. The payment should go through in one to two business days. You can call SmartPay anytime 24/7 to make quick payments.

Tips for Paying Your Otelco Bill by Phone

Follow these tips for a smooth phone payment experience:

• Have your account number, payment info, and bill handy when you call. This makes the process faster.

• Enter payment amounts in dollars only. No need to enter cents.

• To save time, create a 4-digit PIN to use instead of validating each call.

• Double check that you enter all payment details correctly to avoid processing delays.

• Write down the confirmation number at the end for your records.

• Check Otelco SmartHub to confirm your payment processed as expected.

• Contact Otelco customer support if you have any issues with SmartPay payments.

Paying your Otelco bill over the phone using SmartPay is simple, fast, and secure. The 24/7 automated system makes it easy to stay on top of your monthly payments. Follow the steps above to pay your bill quickly and conveniently by phone.