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Paying your electric and water bill on time each month is an important responsibility The Orlando Utilities Commission (OUC) offers several convenient ways to pay your bill, One easy option is to pay by phone using OUC’s automated payment system
In this article, we’ll explain everything you need to know about paying your OUC utility bill by phone.
Overview of Paying by Phone
OUC offers an automated phone payment system that is available 24/7. To use it, you simply call the billing phone number and follow the prompts.
The number to call is 407-423-9018.
With this system, you can pay your OUC bill at any time of day or night. It only takes a few minutes. All you need is your OUC account number, payment amount, and debit/credit card information.
Payments made over the phone are processed instantly. You’ll receive an email confirmation, and your account will be credited within 24 hours. It’s one of the quickest ways to pay your bill.
Below we’ll walk through the step-by-step process of paying your OUC bill by phone.
When to Pay Your Bill to Avoid Late Fees
Before we get into the how-to, let’s discuss when you need to pay to avoid late fees.
OUC bills monthly for electric and water service. Your due date is printed on your statement. Payments must be received by the due date to be on time.
If your payment is late, you’ll incur the following fees:
- Electric late fee: 1.5% of past due amount
- Water late fee: $10 or 1.5% of past due amount (whichever is greater)
To give yourself a buffer, we recommend paying at least 3-5 days before the due date. That way your payment has time to process.
Paying by phone is one of the quickest ways to pay, as the funds are deducted right away.
Step-by-Step Guide to Paying Your OUC Bill by Phone
Ready to pay your bill? Here is a simple step-by-step guide:
Step 1: Call 407-423-9018
This is the automated OUC payment system phone number. You can call anytime 24/7.
When prompted, choose the “Pay by Phone” option.
Step 2: Enter Your OUC Account Number
Your 10-digit OUC account number is located on your monthly bill. Enter it using your phone keypad.
Step 3: Choose a Payment Method
Next, you will be asked to choose a payment method – credit/debit card or electronic check.
To pay by credit/debit card, press 1. To pay via electronic check from your bank account, press 2.
Step 4: Enter Payment Amount
Use your phone keypad to enter the amount you wish to pay. You can pay any portion of your balance due.
Step 5: Provide Payment Information
For credit/debit card payments, you’ll be prompted to enter your card number, expiration date, and CVV security code.
For electronic checks, you’ll enter your bank routing and account number.
Step 6: Confirm Payment Details
The system will repeat your payment details back to you. Confirm everything is correct.
Step 7: Get a Reference Number
Once the payment processes, you’ll receive a confirmation number. Write this down for your records.
And that’s it! The payment will be applied to your OUC account within 24 hours.
Payment Receipts and Records
After paying by phone, you’ll receive an email confirmation that serves as your receipt. This will have your account number, payment amount, and confirmation number.
You can also log into your OUC online account anytime to view your past payments and billing history. Keeping digital records makes managing payments easy.
Is Paying by Phone Safe?
Absolutely! OUC uses the highest security measures to keep your information safe. Payments made over the automated phone system are processed by OUC’s trusted third-party vendor.
Your financial information is encrypted and never stored. You can pay with confidence that your data stays protected.
What Fees Are Charged for Paying by Phone?
The good news is paying your OUC bill by phone is completely free if you use the e-check option from your bank account.
If paying by credit or debit card, there is a small convenience fee:
- Residential customers: $2.50 per transaction under $1,000
- Commercial customers: $5 per $1,000 transaction
So paying by e-check is the most cost-effective option. But the convenience fee for credit/debit payments is very reasonable compared to other utility providers.
Get Started Paying Your OUC Bill by Phone
To get started, simply call 407-423-9018 anytime 24/7. Have your OUC account number, balance due, and payment details ready.
Pay on time each month to avoid late fees. And take advantage of the convenience of paying by phone – no stamps needed!
Report Outages & Problems Online
Sign up for a myOUC account to be able to report outages and problems online and request a callback regarding your estimated time of restoration. It’s easier and faster than calling! Before the next storm hits, be sure to register for your myOUC account and update your contact information. You’ll need your account number and the PIN located on the top left of your OUC statement. If you already have a username and password, you can log in from the homepage.
Access Your Account from Anywhere
This website is mobile enhanced, so you can access your account from anywhere you use your handheld mobile device. Whether youre using a laptop, smartphone or tablet, youll have full access to all of our features.
Update your account information, such as your mailing address, phone numbers and email address, online, anytime and from any computer or mobile device.
Opt for paperless billing or choose to receive printed bills. Easily manage and update your billing preferences online anytime.
Understanding Your OUC Bill
FAQ
What is the phone number for Orlando Utilities customer service?
Where can you pay your OUC bill?
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Payment Locations
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Processed Using
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Publix
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Western Union
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Walmart
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MoneyGram
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CVS/pharmacy
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MoneyGram
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Winn Dixie
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Western Union
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What is my OUC account number?
What is B2P OUC?
How do I pay my OUC Bill?
Ways to Pay Your OUC Bill Customers can pay by phone 407-423-9018 any time of day using the OUC account number listed on the back of their bill, pay online at OUC.com, or pay in person at an OUC authorized location. Here are some tips for guarding against scams: Beware of “spoofing,” or fake caller IDs.
How do I contact OUC customer service?
There are numerous ways to contact OUC for customer service help. One way is to call the customer service number, where a live person is available to assist you seven days a week from 7:00 am to 8:00 pm. The customer service number is 407-423-9018. You can also contact OUC to pay your bill online or by phone.
How do I Change my Name on my OUC Bill?
To change your name as it appears on the bill, contact OUC Customer Service online at 407-423-9018. The answer to your question may already be online.
How do I start my OUC service?
You can start your service by visiting OUC.com and setting up a myOUC online profile & selecting service request/start service, or by calling 407-423-9018 and selecting start service from the menu options. Can I make a payment arrangement? You can make payment arrangements online through your myOUC online profile or by calling 407-423-9018.
How do I transfer my OUC service?
You can move (transfer) your service by visiting OUC.com and setting up a myOUC online profile & selecting service request/start service, or by calling 407-423-9018 and selecting move service from the menu options. How do I change the mailing address or phone numbers listed for my account?
How do I pay my Orlando Utilities Commission Bill?
The Orlando Utilities Commission (OUC) makes it easy for customers to pay their bill quickly and securely. OUC provides several payment options including online, mobile, phone, and in-person payments. Customers can pay their bill by visiting the OUC website and clicking the ‘Pay Bill’ option.
