How to Pay Your Owatonna Public Utilities Bill Online or In Person

Paying your Owatonna Public Utilities bill is easy and convenient with several options available. Owatonna Public Utilities offers online, phone, mail, drop box, and in-person payment methods to fit any schedule or preference. Read on for step-by-step instructions on how to pay your Owatonna Public Utilities bill online, by phone, by mail or in person.

Paying Online

When you need to pay your Owatonna Public Utilities bill, SmartHub is the best way to do it. SmartHub lets you safely pay your bill 24 hours a day, seven days a week, and has many other useful features. This is how you can use SmartHub to pay your Owatonna Public Utilities bill online.

1. Go to www.owatonnautilities.com and click on “Login to SmartHub” at the top of the page. This will take you to the SmartHub login.

2. Enter your SmartHub account number and password. If you don’t already have one, it’s easy to make one by clicking “New User” and giving some basic information.

3. The amount you owe will be shown right in the middle of the page after you log in. Click “Pay Now” to make a payment.

4. Enter your payment amount and select your payment method. SmartHub takes debit and credit cards from Visa, Mastercard, Discover, and American Express.

5. Verify your payment details and click “Continue” to submit payment.

6. You will receive a confirmation page and confirmation email once your payment is successfully processed.

Paying through SmartHub is fast, easy and secure. You can save payment methods to your account for even faster checkout next time. SmartHub also allows you to:

• View your usage and billing history
• Update account information
• Set up paperless billing
• Receive bill reminders and outage notifications

So take advantage of all the convenient features SmartHub offers by paying your Owatonna Public Utilities bill online today!

Paying by Phone

You can also easily pay your Owatonna Public Utilities bill by phone anytime using your credit, debit or electronic check. Here are the steps to pay by phone:

1. Call 1-855-967-3161. This automated payment line is available 24/7.

2. Follow the prompts to enter your 10-digit Owatonna Public Utilities account number and the amount you wish to pay.

3. Select your payment method – credit, debit or electronic check.

4. Provide your card number, expiration date, CVV security code or electronic check information as prompted.

5. Stay on the line to receive your payment confirmation number. Be sure to write this down for your records.

Paying by phone is quick and convenient, allowing you to take care of your bill payment any time day or night without having to create an online account. Just call, follow the voice prompts, provide payment info and receive instant payment confirmation.

Paying by Mail

To pay your Owatonna Public Utilities bill by mail, simply follow these steps:

1. Write your 10-digit Owatonna Public Utilities account number on your check or money order. This ensures your payment is properly credited to your account.

2. Make the check or money order out to Owatonna Public Utilities. Double check that your payment is signed and dated.

3. Mail your payment to:

   Owatonna Public Utilities
   PO Box 800
   Owatonna, MN 55060

4. Allow 5-7 business days for your mailed payment to reach us and be processed. Payments must be received by the due date to avoid late fees.

5. Write down or keep the cancelled check as your payment receipt. Your account balance will also update when payment is received.

Mailing a paper check or money order is an easy “old school” way to pay your utility bill. Just be sure to send your payment at least 5-7 business days before the due date to ensure on-time payment.

Paying In Person

You can also pay your Owatonna Public Utilities bill in person at our office located at:

Owatonna Public Utilities
208 S Walnut Ave
Owatonna, MN 55060

Our office is open Monday-Wednesday 8am-5pm, Thursday 8am-6pm, and Friday 8am-4pm. Several after hours drop box options are also available.

To pay in person:

1. Bring your payment to our office during business hours or use the drive-up drop box anytime.

2. Have your 10-digit Owatonna Public Utilities account number handy. This ensures proper payment crediting.

3. Present your payment in the form of cash, check or credit/debit card.

4. Receive a printed receipt as your payment confirmation.

5. Payments made during office hours will post to your account same day. After hours drop box payments normally post the next business day.

Paying your bill in person allows you to take advantage of our awesome Owatonna Public Utilities customer service! Our representatives can answer any bill or account questions you may have when paying in person.

Drop Box Payment Locations

For easy after hours bill payment, Owatonna Public Utilities has 3 convenient drop box locations:

• OPU Parking Lot – Drive up 24/7
• OPU Lobby – South entrance or elevator entrance 24/7
• HyVee Customer Service Counter – Cash or check only
• Cashwise Customer Service Counter – Cash or check only

Simply place your payment in an envelope with your 10-digit account number written on it and deposit in any drop box location before the due date. Please do not deposit cash in the outdoor OPU drop boxes.

Payment Posting Timeframes

To avoid any late fees, make sure your Owatonna Public Utilities payment is received by the due date printed on your bill. Here is when different payment types typically post to your account:

• Online payments – Instantly
• Phone payments – Instantly
• Mail payments – Allow 5-7 business days
• In person payments – Same day if during business hours
• After hours drop box – Next business day

As soon as a payment is received and processed, your account balance will update. Log in to SmartHub anytime to view your up-to-date account balance and payment history.

Avoid Late Fees

Your Owatonna Public Utilities bill is due on the same date each month as shown on your bill. To avoid late payment fees, your payment must be received by the due date. Late fees are 5% of your monthly charges.

If mailing a payment, allow 5-7 business days for it to reach us to ensure on-time payment. Pay online, by phone or drop your payment in an after hours box at least 1 business day before the due date to avoid late fees.

You can also set up auto-pay through SmartHub to have payments automatically withdrawn each month to ensure you never miss a payment. Just log in and click “AutoPay Program” to enroll.

Account Number Location

Your 10-digit Owatonna Public Utilities account number can be found in the upper right corner of your printed utility bills. You will need this handy every time you make a payment.

If you cannot locate your account number, you can call 507-451-2480 and speak with a customer service representative to obtain it.

Be sure to always have your Owatonna Public Utilities account number available whenever you pay your bill to ensure proper payment crediting.

Payment Assistance Programs

If you find yourself struggling to pay your Owatonna Public Utilities bill, payment assistance options are available:

• Payment arrangements – OPU representatives can set up a payment plan with extended due dates if you cannot pay on the regular due date. Call 507-451-2480 to make arrangements.

• Energy assistance programs – Federal, state and local programs are available to help qualifying customers pay utility bills. Call Steele County Human Services at 507-444-7500 for details and application assistance.

• Budget billing – This program averages payments over the year so you pay a consistent amount each month versus seasonal spikes. Call OPU to enroll.

• Cold Weather Protection – Provides winter shut off protection for qualifying customers November – April. Apply through Steele County Human Services.

Do not hesitate to contact Owatonna Public Utilities if you need assistance paying your bill on time. We are here to help!

Summary

• Pay anytime online through SmartHub
• Call the automated line to pay by phone 24/7
• Mail paper checks allowing 5-7 days for delivery
• Pay in person Mon-Fri during business hours
• Use drop boxes for after hours payments
• Have account number handy for all payment options
• Avoid late fees by paying on time
• Payment assistance is available if needed

Paying your Owatonna Public Utilities bill should be fast, easy and stress-free. Choose the payment option that fits your needs and take advantage of the many available features like SmartHub and budget billing to manage your account. Contact OPU if you have any payment questions – we are here to help!