How to Pay Your Pace Water System Bill Conveniently

Having reliable water service is essential for every home and business. To keep your water flowing it’s important to pay your Pace Water System bill on time each month. Pace Water offers various payment options to fit every customer’s needs. Read on to learn the easy ways to pay your Pace water bill.

Overview of Pace Water System

Pace Water System provides drinking water and wastewater utility services to residents of Pace, Florida and surrounding areas They are the largest privately-owned water system in the state.

Pace Water utilizes advanced treatment technology to deliver high-quality water that meets or exceeds all federal and state standards Their team of certified operators oversees the treatment process 24/7,

For wastewater, Pace Water operates a regional wastewater treatment plant in partnership with Santa Rosa County. This helps protect water resources and the environment.

Pace Water Billing and Payment Terms

Customers are billed monthly for water and sewer usage based on meter readings. Bills are issued around the 20th of each month.

Payment is due by the 10th of the following month to avoid late fees. Accounts not paid by the due date incur a 10% late penalty.

If a balance remains past the due date, water service may be disconnected. A $30 fee applies to resume service after disconnection.

Keeping your Pace Water account current is essential to maintain uninterrupted service. Review the convenient payment options below.

Pay Online

The fastest way to pay your Pace Water bill is online via their customer portal:

  • Visit PaceWater.org

  • Click “Pay My Bill”

  • Enter your new account and location number

  • Select payment method and submit

Online payments via the portal allow you to:

  • Pay one-time or recurring bills

  • Store payment methods for future use

  • View payment history and water usage

  • Receive bills electronically

  • Set up text/email reminders

Online payments post instantly to your account, avoiding late fees if paid by the due date.

Pay by Phone

Pace Water’s automated phone payment system is available 24/7. Call 855-385-4841 and enter your account number to make a payment.

You can pay by debit card, credit card or electronic check over the phone. Just call a few days before your bill due date to ensure on-time payment.

Pay by Mail

Mail your payment coupon and check or money order to:

Pace Water System
4401 Woodbine Rd
Pace, FL 32571

Allow 5-7 business days for mailed payments to avoid late fees. Write your account number on checks and use the return envelope.

Pay in Person

Visit the Pace Water office Monday-Friday 8am-4:30pm to pay your bill in person. Payments can be made by cash, check or credit/debit card.

After hours, a 24/7 drop box is located outside the building. Avoid Mondays and Fridays if possible as they tend to be busy.

Auto-Pay and Recurring Payments

For reliable automated payments, enroll in auto-pay through Pace Water’s online portal. It deducts your monthly bill from your chosen bank account or credit card.

Or set up recurring payments for the same fixed amount each month. Auto-pay prevents late fees and service interruptions.

Payment Arrangements and Assistance

If you are struggling to pay your Pace Water bill on time, call them immediately to set up a payment plan. They will work with you on an arrangement to avoid disconnection.

Payment extensions or assistance programs are available for qualifying low-income households. Contact Pace Water if you are experiencing a temporary financial hardship.

Avoid Late Fees and Disconnection

To summarize, paying your Pace Water bill by the 10th of each month is essential to avoid penalties and maintain uninterrupted service.

Use convenient options like online payments, phone, mail, auto-pay or the Pace Water office to pay on time. Set calendar reminders for your bill’s due date.

Monitor your usage and balance online. Seek payment assistance if needed. Keeping your account current is vital for a steady supply of safe water.

Have Your Account Number Handy

To pay quickly, keep your new Pace Water account and location number in a convenient place:

  • Account number

  • Location number

  • Online portal address

  • Phone payment number

  • Office address for mail/in-person payments

Enter your new account number anytime you pay online, by phone, or by mail. Contact Pace Water if you need help locating this number.

Know Your Balance Before Making a Payment

One important tip is to verify your current balance before attempting to pay. This ensures you enter the correct payment amount.

Check your latest bill for the total due, or log into your online account to view your account balance. Only submit payment for the amount owed.

If the payment system requests a different amount, don’t proceed until you confirm the right balance with Pace Water. This avoids incorrect payments or late fees.

Compare Payment Options to Choose Your Best Method

While Pace Water offers various ways to pay your bill, consider which method best suits your needs:

  • Online – Fast and convenient with usage history access

  • Phone – Easy for one-time payments without websites

  • Mail – Slower processing but avoids online transactions

  • Auto-pay – Perfect for reliable automatic monthly payments

  • In-person – Immediate but requires an office visit

Select the payment channel(s) that fit your schedule, technical access and preferences each month.

Go Paperless with E-Bills

Another way to simplify bill payment is to go paperless. Through Pace Water’s online portal, you can opt to receive bills via email instead of mail.

Going paperless allows you to access bills as soon as they generate without waiting for mail delivery. Reduce clutter while ensuring you never miss a bill.

Just remember to check your email for the monthly statement or set up bill reminders through the portal. Convenient e-bills paired with automated payments make bill pay a breeze.

Avoid Disruption by Paying on Time

Having access to safe water is vital for cooking, cleaning and daily household tasks. Avoid service interruptions from non-payment by keeping your Pace Water account current.

Set payment reminders and use quick online or auto-pay options to pay by the 10th of each month. Seek assistance if needed to establish an arrangement that works for your situation. Consistent on-time payments keep your water flowing smoothly.

Pace Water System Bill Pay

DropCountr App Is Being Updated

The DropCountr app is being updated by the vendor. We will provide notice when this update is completed.

The mission of Pace Water System is to provide our member owners with dependable and quality customer service in water, wastewater, and reclaim water. We are committed to leveraging technological advancements in our industry to ensure our community continues to receive dependable, great tasting, and the healthiest water possible.

Customer Service and Billing System

We thank you for your patience during the 2024 upgrade to our customer service and billing software system! The green “Pay My Bill” button on our home page can be used to view your monthly bill, pay your bill online for immediate account posting, and set up autopay, if desired. We will be introducing new features in upcoming months as the system is fully integrated with the DropCountr app as well as our on-call system. You may have already noticed changes to our phone menu as we are beginning to integrate systems for more efficient routing of calls to the appropriate department.

Help paying your water bill

FAQ

What are the hours for pace water?

Office Hours: Monday – Friday 7 am to 4 pm (with the exception of legal holidays). Emergency Calls: After hours please call 850-994-5129.

How much is the deposit for pace water?

We need you to come to our office with a photo ID (state ID is best) and the deposit for the address you want us to serve before we can start working with you. Deposits range from $100 to $200 dollars, depending on what services we provide.

How do I pay my pace water systems Bill?

doxo processes payments for all Pace Water Systems services, including Water & Sewer and others. You can use Doxo to pay your Pace Water Systems bill online. You can use a credit card, debit card, or direct deposit from your bank account. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals.

What payment methods does pacewater accept?

At our office we accept cash, check, debit and credit cards. We do not accept American Express. Please click on the “Pay My Bill” link under the “Customer Service” tab at pacewater.com to learn more about the different ways you can pay your bill. org. Why do I have a previous balance when I know I sent in my payment?.

Does PWS have a new online billpay system?

PWS has a new online billpay system! Your old account is no longer operational. Members have the option of making a one-time payment with or without setting up an online account. Members who make a new online account will be able to: To pay your bill online, you’ll need your new Account Number, which can be found on your billing statement.

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