Paying bills can be a tedious chore. Between gathering paper statements, writing checks, and ensuring those checks arrive on time, the process eats up valuable free time. Fortunately, Palm Coast Utility offers a convenient online bill pay system to save residents time and hassle. Keep reading to learn all about Palm Coast online utility billing and why you should enroll today.
Overview of Palm Coast Utility Online Bill Pay
Palm Coast online utility bill pay allows customers to view and pay their utility bills entirely over the internet. The online portal is available 24/7 and integrates with the existing utility billing system.
To start using online bill pay, Palm Coast utility customers must first create an account on the online portal. The portal can be accessed from the Palm Coast Utility website or directly via the link above
Once an account is created residents can
- View current and past utility bills
- Make one-time payments
- Set up recurring auto-pay
- Manage payment methods
- Access billing history and payment confirmations
- Receive paperless billing
Online bill pay is currently available for water sewer, reuse and stormwater utility services provided by the City of Palm Coast.
The Benefits of Palm Coast Online Utility Billing
There are many benefits to switching to online billing instead of paper statements and checks. Benefits of using Palm Coast Utility online bill pay include:
Convenience
The online portal allows customers to pay whenever and wherever it’s convenient, 24/7. There’s no need to wait for a paper bill or purchase stamps. The mobile-friendly site can be accessed on smartphones too.
Paperless Billing
Go green with paperless billing. Save paper and avoid clutter with downloadable PDF statements rather than mailed paper bills.
Payment Reminders
When bills are due, the online portal sends reminders. This helps people avoid late fees. You can also opt for email or text alerts.
Payment Flexibility
Make one-time payments or set up recurring auto-pay. Credit card, debit card, and e-check are just a few of the ways that you can pay.
Access Billing History
Look at old bills and payment records from up to 18 months ago. Easily monitor utility spending and budgeting.
Account Management
Manage all aspects of your utility account through one convenient portal rather than calling or visiting City Hall.
Security
The online payment portal uses industry-standard encryption for safe, secure transactions.
How to Enroll in Palm Coast Online Bill Pay
Ready to start enjoying the ease of online utility billing? Signing up is simple and only takes a few minutes:
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Visit the online bill pay website.
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Click “Register” to create a new account.
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Enter your Palm Coast Utility account number and an email address.
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Create a username and password.
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Accept the terms and conditions.
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Check your email for a verification link and click to activate your account.
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Sign in using your new credentials.
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Add your payment information to start paying bills online.
Once enrolled, you can log in any time to view and pay bills, set up auto-pay, update settings, and more. Customer support is available by phone and email in case you need help.
What Payment Methods are Accepted?
Palm Coast offers flexible options when paying utility bills online:
- Credit Cards – Visa, Mastercard, American Express, Discover
- Debit Cards – Process just like credit cards
- Electronic Checks – Directly debit your checking account
Usage fees apply to credit and debit card payments. E-checks allow fee-free payments directly from your bank account.
You can store preferred cards on your account for future use. Multiple payment methods can be saved for convenience.
Are There Convenience Fees?
While e-check payments have no added fees, credit and debit cards incur convenience fees to offset transaction costs:
- Credit Cards – 2.75% per transaction
- Debit Cards – Flat $3.95 fee per transaction
Even with the fees, online payment is typically cheaper than buying stamps and checks! Fees allow the utility to provide the convenient 24/7 online portal.
Is Online Billing Safe and Secure?
Protecting customer data is a top priority. The online utility billing portal uses industry-standard encryption and security measures to keep information safe, including:
- SSL/HTTPS encryption
- Password protected accounts
- No storage of full credit card numbers
- Automated security monitoring
- Strict employee security policies
- Regular third-party auditing
Customer account numbers, emails, payment info and other data is encrypted both in transit and at rest in the billing system. You can pay with confidence knowing safety is built into the platform.
Can I Still Receive Paper Bills?
While online billing is recommended for convenience and environmental benefits, paper billing is also available if preferred.
To continue with paper statements via US mail:
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Log into online bill pay and access your account settings.
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Choose “Paper bill” as your delivery preference.
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Confirm your mailing address is up-to-date.
Paper bills will be generated and mailed monthly. You can still view and pay bills online even with paper delivery by entering your 10-digit account number at login.
What Account Info is Available Online?
When logged into online billing, customers have access to detailed utility account information, including:
- Balance due and due date
- Bill amount breakdown by service (water, sewer, etc)
- PDF copies of current and past bills
- Payment receipts and confirmation numbers
- Billing and payment history
- Service address and account details
- Payment methods on file
- Communication preferences and notifications
Review all aspects of your utility account any time from the convenience of your computer or mobile device!
Can I Pay Multiple Accounts?
The online system allows managing multiple Palm Coast Utility accounts from a single login.
To add accounts:
- Log in to online bill pay
- Access “My Profile”
- Click “Add Account”
- Enter the additional account number
- Confirm the account holder name
- Click “Add Account”
Now both accounts will show on your dashboard for easy switching and bill payment. Great for managing rental properties or family member accounts.
Who Do I Contact for Support?
The Palm Coast Utility billing department is available to provide fast, friendly support:
- Phone – Call (386) 986-2360 Monday to Friday 8am to 5pm. Automated account info also available 24/7.
- Email – Send questions to [email protected]
- Online Chat – Chat live via the website during business hours
The team is happy to help with any questions about online bill payment, account management, or other utility billing needs!
Why Choose Palm Coast for Utilities?
As a municipal utility owned by the City of Palm Coast, the utility offers:
- Excellent customer service
- Affordable rates
- Reliable infrastructure
- Quality drinking water
- Convenience of online account management
Revenues generated go back into the Palm Coast community rather than private shareholders. Paying bills through Palm Coast Utility online supports public water, sewer, and other services.
Online bill payment provides Palm Coast Utility customers an easy, efficient option for managing monthly bills. By enrolling in online billing, you can save time and hassle while gaining features like paperless billing, auto-pay, and account management through a convenient online portal. Ditch the paper statements and visit the Palm Coast Utility website today to get started with online bill pay.
Have Any Utilities Been Prepaid?
FAQ
What is the phone number for Palm Coast water bill?
If you have any questions concerning this change in disinfectants, please call the Utility Department’s Customer Service telephone number (386) 986-2360 with any questions concerning this change in disinfectants.
What county is Palm Coast, FL in?
How to pay Palm Beach County water bill?
Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill. Please remember, you must return the proper portion of your bill with your payment so your account will be properly credited.
Who provides electricity to Palm Coast, FL?
Electric. FPL serves the entirety of Flagler County and provides energy that is affordable, reliable, and clean. Rates are among the lowest in Florida and the U. S. and translate into savings for your business.
How do you pay a utility bill in Palm Coast?
People can also pay in a lot of different ways, such as in person, by check, over the phone, or through their bank’s “bill-pay” system. Cindy Schweers, Customer Service Manager at Palm Coast, said, “The new Utility Billing System has some cool new features that we think will make customer service better.”
What is the Palm Coast utility application?
The application makes it easy for people, property managers, and businesses to apply for new service with the Palm Coast Utility Department. New customers can now submit all information through the website, saving time and eliminating the need for visit city offices to establish service.
Does Palm Coast have a utility billing system?
The city has contracted with Paymentus, a full-service payment provider, to handle utility billing for Palm Coast. The new system went live Oct. 7. All customers who previously paid their utility bills through automatic payments online or one-time payments online were notified so they could set up accounts in the new system.
How do I pay my utility bill online?
They have partnered with Paystar to make it easier on their customers to pay your Utility Bill Online. Please click PAY NOW above to start making a payment. If you have any questions about your bill please use the information provided to contact Gold Coast Utility Corp directly.
Does Palm Coast Connect support existing users?
Existing Palm Coast Connect users are already supported. A password reset or confirmation will be required on first login. Once you’re logged in, you can create a dashboard customized to your needs or interests. We have gathered all of your City-related information in one location. New dashboard widgets will be available in future updates.
How do I pay a utility bill for a resident?
Community agencies can submit a request to pay a utility bill for a resident. If the resident is scheduled for disconnection please call the call center at 386-986-2360 to stop any interruption of service. Information about trash services, recycling and yard waste collection.
