Having reliable electric service is essential for every home and business As a customer of Panola-Harrison Electric Cooperative (PHEC), it’s important to understand your electric bill and the various ways you can pay it PHEC offers a range of payment options to make paying your bill as quick and convenient as possible.
Overview of PHEC
PHEC is an electric cooperative providing service to over 12000 members in Panola and Harrison counties in Texas. As a cooperative they are owned by their customers and aim to provide reliable service at competitive rates. PHEC is governed by a board of directors elected from the membership.
Some key facts about PHEC:
- Founded in 1938
- Over 2,100 miles of power lines
- Primarily serves rural areas
- Offices located in Marshall, TX
- Member of Texas Electric Cooperatives (TEC)
Understanding Your Electric Bill
When you receive your monthly statement from PHEC, it will contain detailed information about your electric service and charges. Here are the key sections to review:
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Account Information: This lists your account number, meter number, and billing details. Ensure your name, address, and other info is correct.
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Meter Readings: Shows the meter reading at the start and end of your billing period. Your usage charges are based on the kWh difference between these readings.
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Electric Service: Details your specific rate plan and applicable charges like the customer charge, energy charge per kWh, and any surcharges or adjustments.
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Billing Summary: The total charges for the month, any prior balance, and amount due. Review this section carefully.
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Messages: Important notices about rates, outages, or other account info may print here. Don’t overlook this section.
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Due Date/Pay By: Shows when full payment must be received to avoid late fees or disconnection. Mark your calendar!
Ways to Pay Your PHEC Bill
PHEC offers several payment options to fit your needs:
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Online: Pay via PHEC’s customer portal anytime 24/7. You can use credit/debit cards or e-check.
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Phone: Call the automated payment line at (866) 520-1211 and pay with a card.
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Mail: Send a check or money order to the P.O. box printed on your bill. Allow 5-7 days for delivery.
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In Person: Visit PHEC’s office in Marshall during business hours to pay with cash, check, or card.
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Bank Draft: Authorize PHEC to auto-debit your bank account each month. Complete an application to enroll.
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Budget Billing: Pay a fixed amount each month to even out seasonal highs/lows. Call to enroll and even out your bill.
I recommend enrolling in paperless billing and automated payments to simplify the process. Review your statement monthly and contact PHEC with any account questions.
Payment Plan Options from PHEC
If you are struggling to pay your electric bill on time, PHEC offers some flexible payment plans:
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Payment Arrangements: Set up a scheduled payment plan for past due balances. Multiple installments are available.
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Extensions: Get a short-term extension on your due date if you cannot pay on time in a given month. Fees/deposits may apply.
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Average Billing: Your bill is evened out by averaging usage over the past 12 months to determine a fixed monthly payment.
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LIHEAP Assistance: Low-income members can get help paying utility bills through this federal program. Call PHEC for details.
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Deferred Payment Plans: Qualified seniors or medical patients can defer payments under certain circumstances.
Contact PHEC as soon as possible if you anticipate difficulty paying a bill so they can go over options. Communicate about your situation and willingness to pay.
Avoiding Late Fees and Disconnection
To prevent late fees and potential service disconnection, be sure to pay your PHEC electric bill by the due date printed on your statement. Consequences of late payment include:
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Late Fee – 5% penalty if not paid on time
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Disconnect Notice – 10 day notice mailed if still unpaid
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Disconnection – Power shut off if 10 day notice expires
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Reconnect Fee – $75 fee to restore service once disconnected
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Security Deposit – Additional deposit required after disconnection
Avoid these by carefully monitoring due dates and paying on time. Contact PHEC immediately if you foresee payment issues arising in any given month.
Summary of Paying Your PHEC Electric Bill
As an PHEC member, pay close attention to your monthly electric bill and utilize one of their convenient payment methods to pay it on time. Consider enrolling in their budget billing or bank draft programs to simplify the process.
If you have trouble paying on time, be proactive in contacting PHEC to set up a payment arrangement or apply for financial assistance. Consistent and timely payment will help avoid late penalties while ensuring you continue to enjoy the benefits of reliable electric service.
Useful Information for Panola Harrison Electric Cooperative Customers DescriptionPanola Harrison Electric Cooperative (PHEC) is a utilities provider that delivers reliable electricity to its members in northeast Texas. As a member-owned cooperative, PHEC prioritizes affordability, safety, and customer satisfaction. Phone Numbers
| Parent Company: | Touchstone Energy |
| Services : | Electric |
| Industry Groups : | Utilities |
| Service Area : | Texas |
Bill Pay Overview Tutorial
How can I pay my Panola Harrison electric bill?
You can pay your Panola Harrison electric bill directly on this website or on doxo using a credit card, debit card, Apple Pay, or bank account. For billing inquiries, contact Panola Harrison Electricity Company at 800-972-1093.
How can I contact Panola Harrison Electricity?
Contact Panola Harrison Electricity directly by phone at 800-972-1093 for billing inquiries. I forgot my account balance. You can also view your bill online at Panola Harrison Electricity Company.
Who is Panola Harrison electric cooperative?
Panola Harrison Electric Cooperative is a member-owned cooperative that believes in providing affordable electrical power to its members. We serve Harrison and Panola counties in Texas and Caddo and DeSoto parishes in Louisiana.
How much does Panola-Harrison electric cooperative cost?
Have you ever had service with Panola-Harrison Electric Cooperative? A $10 Membership Fee and a Connect Fee is required with the Application for Service. In addition, a security deposit may also be required. The deposit amount is determined based on a soft credit check and by existing history at the service location.
Do I need a password for Panola-Harrison electric cooperative?
Please note passwords must be a combination of letters and numbers. Have you ever had service with Panola-Harrison Electric Cooperative? A $10 Membership Fee and a Connect Fee is required with the Application for Service. In addition, a security deposit may also be required.
