How to Pay Your Parkersburg Utility Board Bill Online, by Phone, or In-Person

The Parkersburg Utility Board provides water and sewer services to residents and businesses in Parkersburg, West Virginia. As a customer you receive monthly bills for your usage that must be paid on time to avoid penalties or service disruption. The Utility Board offers several ways to pay your bill conveniently including online by phone, automatic bank draft, mail, or in-person.

This comprehensive guide will explain the various payment options offered by the Parkersburg Utility Board and provide step-by-step instructions on how to

• Set up online bill pay
• Pay online with credit/debit card
• Pay by phone
• Enroll in auto-draft payments
• Pay by mail
• Pay in-person
• Understand billing and payment policies

Read on to learn how to easily pay your Parkersburg Utility Board bill every month using the method that works best for you.

Setting Up Online Bill Pay

The Parkersburg Utility Board website allows you to set up a secure online account to manage payments and account details. Here’s how to register:

1. Go to ParkersburgUtilityBoard.com and click on “Pay My Bill”

2. Click on “Register” to create your online account.

3. Enter your account number, email, phone number, and create a password.

4. Agree to the terms of use and click submit to complete registration.

Once your online account is set up, you can log in at any time to view your balance, make payments, see billing history, update account info, and more. It’s the most convenient way to stay on top of your Utility Board bill!

Paying Your Bill Online

The Parkersburg Utility Board website offers the ability to make quick online payments by credit card. To pay your bill online:

1. Log into your online account.

2. Click on “Payments” and select “Make Payment.”

3. Enter the payment amount up to your total balance owed.

4. Enter your credit card details including card number, expiration date, and CVV security code.

5. Review payment details and click submit.

Your account will be credited instantly. You will also receive an emailed receipt as confirmation.

Paying by Phone

You can pay your Utility Board bill easily over the phone using the automated payment line at 855-709-2406.

To use the pay-by-phone option:

• Call the toll-free number above.

• Select option 3 for bill payments.

• Enter your 10-digit account number when prompted.

• Follow the voice prompts to enter your credit card details and payment amount.

• Payment will process immediately and you will be provided a confirmation number.

The phone payment system is available 24/7 for your convenience.

Enrolling in Auto-Draft Payments

For hassle-free bill payment, the Utility Board offers the Auto-Draft program which automatically deducts your balance from your bank account each month.

To enroll in Auto-Draft:

1. Download the Auto-Draft form.

2. Fill out your account and banking details.

3. Deliver the form to the Utility Board office at 1919 Garfield Ave.

4. Payments will now deduct automatically on your bill’s due date monthly.

You can cancel or change Auto-Draft anytime by submitting an updated form.

Paying by Mail

To pay your Utility Board bill by mail, simply:

• Write your account number on your check or money order payable to Parkersburg Utility Board.

• Send payment to:

Parkersburg Utility Board
PO Box 1629
Parkersburg, WV 26101-1629

• Allow 5-7 business days for mailed payments to process. Pay by the due date to avoid late fees.

• Include your payment stub or write your account number on the check memo line.

Paying In-Person

You can pay your Utility Board bill in-person at the billing office located at:

Parkersburg Utility Board
1919 Garfield Ave
Parkersburg, WV 26101

Office hours are Monday-Friday 8am – 4:30pm. You can pay by cash, check, or money order.

After hours, a secure drop box is available outside the billing office and municipal building to leave your payment envelope.

Understanding Billing and Payment Policies

• Bills are issued monthly and due within 20 days of billing date.

• Failure to pay on time incurs a penalty of 10% of your balance.

• Accounts 30 days past due may have water service disconnected.

• A $25 fee applies for any returned or declined payments.

• Cash, checks, money orders, and credit cards are accepted.

• Check your statements closely and contact the Utility Board with any questions before your due date.

Key Takeaways

• Register for online account access to easily manage your Utility Board bill

• Pay online, by phone, mail, auto-draft, or in-person

• Make one-time payments or enroll in automatic monthly deductions

• Avoid late fees by paying your balance by the due date

• Contact Utility Board customer service with any billing or payment questions

Keeping your Parkersburg Utility Board account current is important. Use this guide to understand the flexible payment options available and choose the methods that suit your needs. Reach out to the Utility Board anytime for bill pay help!