The City of Paso Robles provides water and sewer utility services to residents and businesses in the Paso Robles area. As a customer you receive monthly bills for your water usage that must be paid promptly to avoid late fees or service disruption. This article outlines the various ways Paso Robles utility customers can pay their water bills conveniently and on time.
Online Payments
The fastest and easiest way to pay your Paso Robles water/sewer bill is online through the city’s website. You can pay as a one-time guest or set up an online account for recurring payments.
To pay online:
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Go to PRCity.com/Pay
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Select “Pay Water Bill Online”
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Enter your account number and 4-digit PIN
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Choose payment amount and submit
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Provide payment details
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Review and submit payment
Online payments process instantly, so you can mark your water bill paid in just minutes.
Benefits of Paying Online
- Fast and convenient
- Available 24/7
- Secure encrypted payment processing
- View payment history
- Set up automatic payments
- Go paperless with eBills
Paying at PRCity.com offers flexibility to pay anytime from your computer or mobile device.
Direct Payment Plan
For automatic payments, enroll in the city’s Direct Payment Plan to have your water bill paid from your bank account or charged to your credit/debit card each month.
To enroll in the Direct Payment Plan:
- Download the enrollment form
- Complete and submit the authorization form
- Payments will debit automatically on the due date
Set it and forget it! Direct Payment Plan offers a simple way to stay on top of your Paso Robles water bill.
Pay by Phone
Call 805-237-3996 to pay your water bill over the phone using the city’s automated payment system.
To make a payment by phone:
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Call 805-237-3996
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Select “Pay Water Bill” option
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Enter your 10-digit account number
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Follow prompts to provide payment info
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Receive confirmation number
Payments by phone are fast and convenient, available 24 hours a day.
Pay by Mail
Mail your water bill payment to:
City of Paso Robles
PO Box 875
Paso Robles, CA 93447
Be sure to allow 5+ days for mail delivery before the due date. Only send checks or money orders by mail – do not mail cash.
Pay in Person
You can pay your Paso Robles water bill in person at:
City Hall
1000 Spring St
Paso Robles, CA
City Hall is open 8am-5pm Monday-Friday, excluding holidays. Bring your bill or account number. Accepted payment methods:
- Cash
- Check
- Credit/debit card
- Money order
Drop Box Payments
A drop box located outside City Hall allows 24/7 bill payment by check or money order after hours and on weekends. Just include your remittance slip. Drop box payments received by 5pm will be processed the next business day.
Due Dates and Late Fees
Paso Robles water/sewer bills are due by the 20th of each month. Late payments incur a 10% penalty fee. Accounts past due by the 1st of the following month incur additional fees:
- $39 door hanger fee
- $50 service termination fee
- 1.5% monthly interest charge
Avoid late fees by paying on time through the city’s convenient online options.
Account Management Tools
Your online account portal provides tools to monitor your water usage and manage payments:
- View hourly water consumption
- Set usage thresholds and alerts
- Access billing history
- Enroll in autopay
- Go paperless with eBills
Use these features to take control of your city water account. Access anytime through your online account.
Payment Arrangements
If unable to pay your water bill in full, call 805-227-7255 to set up a payment plan. Payment plans allow you to pay past due balances over an extended time period. This helps avoid service shutoff.
Low Income Assistance
Qualified low income households may receive a 15% discount on City of Paso Robles water bills through the city’s Customer Assistance Program (CAP).
Apply for CAP through the Family Services Center at 805-226-8156. Discounts can lower monthly water costs for those who qualify.
Shutoff and Reconnection
Accounts past due by 60+ days risk water service termination. The city issues multiple shutoff notices before disconnecting service.
To resume service after shutoff, pay:
- All past due charges
- $50 reconnection fee
- $150 deposit
Avoid service interruption by paying on time or setting up a city-approved payment plan if needed.
Starting or Stopping Service
To start or stop Paso Robles water service, complete the Service Request Form at least 3 days in advance. A $25 account setup fee applies to new service requests.
Make a Payment by Phone
To make a payment by phone, please call 1-844-321-9512.
Reminder: 2024/2025 Winter Water Use Calculation Period to Begin for Single Family Residences Only
Sewer rates for single family homes (1-4 units) are based on the average of the metered water usage from on or around December 20th through February 20th each year for the three (3) previous years divided by six. For new service accounts, the first three year’s Winter Water Use shall be set to 6 HCF/month. Under no circumstance shall a customer’s Winter Water Use be less than 2 HCF/month.
This will establish the maximum sewer charge for the 12-month period beginning April 2025 through March 2026 billing period. If actual water usage is less than the average winter water usage during the year, the charge will be based on the actual water usage.
Multi-family homes and commercial establishments are not typically subject to the average winter water usage calculation, as the sewer charges are based on all monthly water usage.
Paso Robles Water Supply
FAQ
Where does Paso Robles get its water?
Surface water supplies and groundwater are what the City of Paso Robles uses to provide potable water to its customers right now. Over 50% of the City’s water comes from seven relatively shallow wells along the Salinas River corridor in a normal year.
What happens if I don’t pay my water bill in California?
A final disconnection notice will be sent if you don’t follow the terms of an amortization plan for 60 days or more, or if you don’t pay your current residential service charges for 60 days or more.
Where can I pay my water bill in Terre Haute, Indiana?
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Mike’s Stop & Shop
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Kroger
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812-235-0410
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812-466-6861
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Kroger
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Kroger
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4714 S US HWY 41
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2650 Wabash Ave
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Terre Haute, IN 47802
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Terre Haute, IN 47803
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Where do I pay my water bill in Laurel, Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
What is the Paso Robles direct payment plan?
You agree that the City of Paso Robles can automatically take your payment out of your checking account or charge it to your credit or debit card through the Direct Payment Plan. You no longer have to worry about when you will pay your bills while you are on vacation or business trips.
How do I pay my El Paso water bill?
Doxo lets you pay your bills safely, but it’s not connected to or backed by El Paso Water. Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.
How do I contact Paso Robles police dispatch?
Concerns and requests submitted online with this form are monitored during normal office hours (Monday-Friday, 8AM – 5PM). For immediate attention, please call Police Dispatch at 805-237-6464. Utility Billing and Payment information for the City of Paso Robles, including how to pay online, payment policies, and how to get in touch with Utility Billing
What is the Paso Robles water quality report?
The Safe Drinking Water Act tells the EPA that the Paso Robles Water Department has to check the quality of the water in the area every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
What happens if I don’t pay my water bill?
The City bills for water and sewer services on the first day of each month. Bills are considered delinquent if not paid by 5 p. m. on the 20th day of each month and will be assessed a 10% penalty. It will cost $39 for a door hanger and $50 to end the account if it is not paid by the first of the following month.
