- How do you keep confidential patient information private in the hospital or clinic setting?
- What are your thoughts on evening or weekend shifts?
- What attracted you to the role?
- Why do you want to work at this specific location?
Visiting a hospital or a clinic is not an easy experience for anyone. Most patients do not know where to go, what to do. They have their worries, concerns, and questions. Working as a Patient Access Representative you’ll help them check in, fill the necessary forms, and most importantly you’ll help them calm down and find their way around the building.
You do not need higher education, or any special experience, to apply for this job. Training will be provided to each new hire. Hiring managers will test your communication and administrative skills with their questions, as well as your attitude to various situations that may happen in this job on a daily basis. Let’s have a look at some questions you may face.
Top 20 Patient Access Representative Interview Questions and Answers for 2022
Patient Access Representative Interview Questions (With Example Answers)
As a patient access representative, you are the first and often the last point of contact for your patients once they enter your facility.
Your job is two-pronged: the patient-facing side and the administrative side. No matter what type of medical facility you are serving—small doctor’s office, nursing care facility, hospital, etc.—you will need to demonstrate a friendly, empathetic personality in addition to strong communication skills, listening skills, and administrative skills.
Only some of those will come across in your resume and cover letter.
The interview is your opportunity to show them you possess the skills, knowledge, and experience to do the job and the personality to match.
Due to the nature of this role, you will see a lot of behavioral and situational interview questions. The employer wants to get an idea of how you respond to situations you will face in this position.
You’ll also face a lot of technical questions intended to gauge your procedural knowledge.
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Whenever your interviewer asks you behavioral or situational questions, you recommend using the STAR method to respond. This method helps you stay on track and fully answer the question being asked—without rambling or talking in circles.
Behavioral and situational questions are designed to gather information about specific tasks you’ve performed or situations you’ve faced and how you responded to them.
Example: “I once had a patient come into the office who was visibly upset. I could tell she was in pain, so I immediately went over to her and asked if there was anything I could do to help. She told me that she was having trouble getting an appointment for her daughter’s eye exam. I apologized for the inconvenience and explained our scheduling policy. Then, I helped her schedule an appointment for two weeks later.”
This question can help the interviewer determine your comfort level with using technology to complete tasks. If you have experience using patient management software, describe how it helped you perform your job duties and what features were most beneficial. If you don’t have experience using this type of software, explain which computer programs you are familiar with and why they’re helpful in completing your work.
Example: “I’ve worked in several medical offices, and I have seen many different types of patients. Some are very young while others are older adults. I’ve also helped patients who speak English as a second language or who have hearing impairments. In my current role, I see patients with complex needs on a daily basis. For example, I recently assisted a patient who was deaf and needed an interpreter for their appointment. I asked one of our interpreters to join us so that we could communicate effectively.”
Example: “I once had a patient come in who was very upset because they were running late for their appointment. I calmly explained that we always try our best to accommodate everyone’s schedule but sometimes there is unavoidable delays. I also offered them some refreshments while they waited so they could feel more comfortable. They appreciated my kindness and apologized for being rude.”
Patient registration representatives are the first people patients see when they walk into a hospital or clinic. They are responsible for getting patients registered and creating their medical files. This is a customer service-oriented position, so patient registration representatives must have excellent communication skills. They also need to be able to handle sensitive information securely.
Why Are You Interested In This Role?
One can break this down into ‘Why did you apply for this job.’ The interviewer wants to know whether your motive can make you a good fit for the institution.
Tip #1: Avoid material things in your answer
Tip #2: You can sell yourself in the answer
Sample Answer
I am passionate about healthcare. Therefore, when I saw an opening, I decided to go for it. I am also qualified with enough experience for this role.
Why should we hire you as registration representative?
For one, the interview question: “give us reasons to hire you”, “why should we employ you” or “what can you bring to our company” is something that differentiates the best candidates from the other good candidates. This question deals with your ability to sell yourself. Think of yourself as the product. Why should the customer buy?
FAQ
How do you interview a patient access representative?
- Can you describe your experience in medical office administration? …
- How do you maintain a good working knowledge of medical terminology and insurance policies? …
- How do you handle frustrated and angry patients?
Why are you interested in this position as a patient service representative?
I love working as a patient service representative because I feel like I’m able to make a difference in people’s daily lives and help them navigate the complexities of our healthcare system.
How do you prepare for a patient interview?
- Establish rapport. …
- Respect patient privacy. …
- Recognize face value. …
- Move to the patient’s field of vision. …
- Consider how you look. …
- Ask open-ended questions. …
- One thing at a time. …
- Leave the medical terminology alone.
What is the interview questions for medical representative?
- What’s your greatest professional success so far? How did it help you grow?
- Do you have experience selling medical products? If so explain. …
- Do you prefer to work in a team or on your own? …
- Have you had negative experiences dealing with clients? …
- Have you ever failed to reach a sales quota?
